At qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. but we are more than a platform—we are the creators and stewards of the experience management category serving over 18k clients globally. building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. when you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. you won’t have to look to find growth opportunities—ready or not, they’ll find you. from retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. join over 5,000 people across the globe who think that’s work worth doing. account executive - corporate - colombia why we have this role our account executive team is a group of highly driven individuals dedicated to closing experience gaps. our saas platform is used to help some of the largest organizations in the world drive action with pre-built experience management (xm) programs and projects that anyone can use. how you’ll find success - you are known for your strong work ethic - hunter mentality - takes initiative - understands the expected outcome, gets the context, and then works en...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: empresa aliada, busca para su equipo de trabajo personal profesional en administración de empresas, marketing, negocios internacionales o afines, con experiencia de cinco (5) años en b2b saas tipo medallia o qualtrics, manteniendo un enfoque muy consultivo con los clientes. misión: responsable de liderar y gestionar las estrategias de ventas y atención al cliente, asegurando un crecimiento sostenible y una experiencia excepcional para nuestros clientes b2b en el sector de analítica conversacional. su enfoque consultivo y su capacidad para generar valor permitirán fortalecer las relaciones con cuentas existentes y facilitar la adquisición de nuevos clientes, impulsando la adopción de la tecnología de ressolve en mercados claves de américa latina y ee. uu. funciones: • gestionar y ampliar cuentas actuales, identificando oportunidades de crecimiento y rentabilidad. • establecer relaciones sólidas con clientes clave y liderar cierres de nuevos negocios. • implementar est...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: importante empresa del sector tecnológico busca un/a analista de experiencia con dos (2) años de experiencia. esta oportunidad está orientada a personas apasionadas por la mejora continua, la innovación y el análisis estratégico, con interés en generar impacto en la experiencia del cliente y del empleado. conectamos talento con propósito en proyectos de crecimiento. formación académica: profesional en ingeniería, comunicación social, ingeniería de sistemas, diseño de servicios, sociología con enfoque organizacional o de consumo, antropología orientada a experiencia de usuario o investigación de comportamiento o carreras afines. requerimientos para el cargo: - excel intermedio-avanzado (tablas dinámicas, fórmulas, gráficos). - word intermedio. - power bi (nivel básico o intermedio). - plataformas de gestión de experiencia como qualtrics o medallia. - herramientas digitales de gestión de tareas o proyectos. misión del cargo: impulsar la mejora continua de la experienc...
You’re not the person who will settle for just any role. neither are we. because we’re out to create better care for a better world, and that takes a certain kind of person and teams who care about making a difference. here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. in this role, you’ll help us deliver better care for billions of people around the world. **it starts with you.** **key responsibilities include**: - assist in developing and implementing customer listening channels, such as relationship and transactional surveys, to develop an understanding of customer sentiment related to kcp products and services; - analyse customer feedback results across regions, identify trends and improvement opportunities, and performance against ongoing initiatives - develop communications about customer insights and outcomes to a network of stakeholders across the globe; - provide recommendations and help influence strategic decision making, with ability to utilize data and insights to support decisions; - provide day-to-day support in technical implementation of listening channels in qualtrics platform and by collaborating with integrated platforms’ support teams. - present research findings and recommendations in a clear and compelling manner. **about us** huggies®. kleenex®. cottonelle®. scott®. kotex®. poise®. depend®. kimberly-clark professional®. you already know our legendary brands—and so does the rest of the world. in fact, millions of people use kimberly-clark products e...
¿ estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente? ¡bienvenido a un equipo con un propósito claro: "transformar la vida de las personas siendo el aliado tecnolÓgico más confiable"! ¡prepárate y únete a esta aventura! lo que harás - diseñar y definir arquitecturas de soluciones tecnológicas simples, adaptables y escalables que cumplan con los requerimientos del cliente. - diseñar y evaluar soluciones tecnológicas simples, adaptables y escalables. - aplicar patrones de arquitectura modernos (clean architecture, microservicios, ddd, cqrs). - colaborar con equipos de desarrollo y stakeholders para asegurar la integración y rendimiento óptimos de las soluciones. - participar en revisiones de código y brindar orientación técnica para asegurar la calidad y consistencia del proyecto, guiando al equipo de desarrollo en la implementación de mejores prácticas. habilidades y experiencia que buscamos - grado en ingeniería, ciencias de la computación, especialización o maestría en arquitectura de software o estudios avanzados del área. - más de 5 años de experiencia en arquitectura de soluciones. - conocimientos sólidos de diseño y desarrollo de arquitecturas escalables y mantenibles, además de liderazgo técnico y acompañamiento de equipos de desarrollo. - excelentes habilidades de comunicación y capacidad para transmitir conceptos técnicos complejos de manera clara. ️ tecnologías que esperamos prioritarios: - patrones de diseño y arquitectura: clean architecture, microservicios, ddd, cqrs. - infraestructur...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **misión del cargo**: formación profesional en ingeniería administrativa, industrial, administración, con experiência mínima de 24 meses en gestión de proyectos **funciones del cargo**: empresa requiere persona con formación profesional en ingeniería administrativa, industrial, administración de empresas o carreras afines, con experiência mínima de 24 meses, en gestión de proyectos. **funciones**: en tus primeros dos meses realizarás una certificación de qualtrics cx que proveé vocé. manejo de expectativas con el cliente. manejo de relaciones estratégicas y de valor con el cliente. determinación de alcance y construcción de planes de trabajo (cronogramas, gobierno del proyecto, seguimientos). identificación y comunicación de riesgos. documentación del proyecto. liderazgo proactivo al interno para poner en marcha actividades. responsable de la articulación interna de los involucrados en el proyecto, recolectando la información necesaria para presentar al cliente estado, logros, riesgos, decisiones, planes de acción ejecutados. comunicación con los clientes por teléfono, correo electrónico y en algunas ocasiones whatsapp. **competencias**: excele...
At qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. but we are more than a platform—we are the creators and stewards of the experience management category serving over 18k clients globally. building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. when you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. you won’t have to look to find growth opportunities—ready or not, they’ll find you. from retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. join over 5,000 people across the globe who think that’s work worth doing. **account executive - corporate - colombia** **why we have this role** our account executive team is a group of highly driven individuals dedicated to closing experience gaps. our saas platform is used to help some of the largest organizations in the world drive action with pre-built experience management (xm) programs and projects that anyone can use. **how you’ll find success** - you are known for your strong work ethic - hunter mentality - takes initiative - understands the expected outcome, gets the context, and...
At qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. but we are more than a platform—we are the creators and stewards of the experience management category serving over 18k clients globally. building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. when you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. you won’t have to look to find growth opportunities—ready or not, they’ll find you. from retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. join over 5,000 people across the globe who think that’s work worth doing. account executive - corporate - colombia why we have this role our account executive team is a group of highly driven individuals dedicated to closing experience gaps. our saas platform is used to help some of the largest organizations in the world drive action with pre-built experience management (xm) programs and projects that anyone can use. how you’ll find success - you are known for your strong work ethic - hunter mentality - takes initiative - understands the expected outcome, gets the context, and then works entrepr...
¿ estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente?¡bienvenido a un equipo con un propósito claro: "transformar la vida de las personas siendo el aliado tecnolÓgico más confiable"!¡prepárate y únete a esta aventura!lo que harásdiseñar y definir arquitecturas de soluciones tecnológicas simples, adaptables y escalables que cumplan con los requerimientos del cliente.diseñar y evaluar soluciones tecnológicas simples, adaptables y escalables.aplicar patrones de arquitectura modernos (clean architecture, microservicios, ddd, cqrs).colaborar con equipos de desarrollo y stakeholders para asegurar la integración y rendimiento óptimos de las soluciones.participar en revisiones de código y brindar orientación técnica para asegurar la calidad y consistencia del proyecto, guiando al equipo de desarrollo en la implementación de mejores prácticas.habilidades y experiencia que buscamosgrado en ingeniería, ciencias de la computación, especialización o maestría en arquitectura de software o estudios avanzados del área.más de 5 años de experiencia en arquitectura de soluciones.conocimientos sólidos de diseño y desarrollo de arquitecturas escalables y mantenibles, además de liderazgo técnico y acompañamiento de equipos de desarrollo.excelentes habilidades de comunicación y capacidad para transmitir conceptos técnicos complejos de manera clara.️ tecnologías que esperamosprioritarios:patrones de diseño y arquitectura: clean architecture, microservicios, ddd, cqrs.infraestructura y despliegue: kubernetes, ci/cd, aws.framework...
¿ estás buscando nuevos desafíos y un lugar donde puedas disfrutar de un ambiente cercano mientras aprendes constantemente? ¡bienvenido a un equipo con un propósito claro: "transformar la vida de las personas siendo el aliado tecno lÓgico más confiable"! ¡prepárate y únete a esta aventura! lo que harás diseñar y definir arquitecturas de soluciones tecnológicas simples, adaptables y escalables que cumplan con los requerimientos del cliente. diseñar y evaluar soluciones tecnológicas simples, adaptables y escalables. aplicar patrones de arquitectura modernos (clean architecture, microservicios, ddd, cqrs). colaborar con equipos de desarrollo y stakeholders para asegurar la integración y rendimiento óptimos de las soluciones. participar en revisiones de código y brindar orientación técnica para asegurar la calidad y consistencia del proyecto, guiando al equipo de desarrollo en la implementación de mejores prácticas. habilidades y experiencia que buscamos grado en ingeniería, ciencias de la computación, especialización o maestría en arquitectura de software o estudios avanzados del área. más de 5 años de experiencia en arquitectura de soluciones . conocimientos sólidos de diseño y desarrollo de arquitecturas escalables y mantenibles, además de liderazgo técnico y acompañamiento de equipos de desarrollo. excelentes habilidades de comunicación y capacidad para transmitir conceptos técnicos complejos de manera clara. ️ tecnologías que esperamos prioritarios: patrones de diseño y arquitectura: clean architecture, microservicios, ddd, cqrs. infraestructura y despliegue: kubernetes, c...
At qualtrics, we create software the world's best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. but we are more than a platform—we are the creators and stewards of the experience management category serving over 18k clients globally. building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. when you join one of our teams, you'll be part of a nimble group that's empowered to set aggressive goals and move fast to achieve them. strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. you won't have to look to find growth opportunities—ready or not, they'll find you. from retail to government to healthcare, we're on a mission to bring humanity, connection, and empathy back to business. join over 5,000 people across the globe who think that's work worth doing. account executive - corporate - colombia why we have this role our account executive team is a group of highly driven individuals dedicated to closing experience gaps. our saas platform is used to help some of the largest organizations in the world drive action with pre-built experience management (xm) programs and projects that anyone can use. how you'll find success - you are known for your strong work ethic - hunter mentality - takes initiative - understands the expected outcome, gets the context, and then works entrepr...
The qualtrics xm platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. joining qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. a team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. you could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. all so you can do the best work of your career. we believe every interaction is an opportunity. are we yours? **the challenge**: sales development is a rapidly growing division within the sales organization. the purpose of the department is to: - generate qualified pipeline that progresses through the sales funnel, generating new closed revenue. - to develop new quota-carrying account executives. due to hyper growth, we’re constantly looking for hungry and driven individuals who are passionate about a career in corporate sales. **expectations for success**: as a sales development rep, you are responsible for contacting leaders and executives in organizations of all sizes across many verticals. your focus is helping leaders gain insights around their market, custo...
**what you will do** - develop and implement change management strategies; - assess and manage the impact of changes on people, processes, and systems; - facilitate communication, training, and stakeholder engagement to ensure adoption of new practices or technologies; - minimize resistance and address concerns from employees and stakeholders; - measure the effectiveness of change initiatives and make adjustments as needed. **must haves** - 3+ years of experience in program and change management. - proficiency in change management methodologies (e.g., prosci, adkar). - strong stakeholder management. - in-depth knowledge of asana. - project management expertise. - data analysis skills. - experience using slack, google workspaces and jira; - upper-intermediate english level. **nice to haves** - learning & development (l&d;) experience; - voice of the customer (voc) program management; - coaching & mentoring experience; - familiarity with survey platforms like qualtrics, surveymonkey, or medallia to capture customer feedback for voc programs. **the benefits of joining us** - **professional growth** accelerate your professional journey with mentorship, techtalks, and personalized growth roadmaps - **competitive compensation** we match your ever-growing skills, talent, and contributions with competitive usd-based compensation and budgets for education, fitness, and team activities - **a selection of exciting projects** join projects with modern solutions development and top-tier clients that include fortune 500 enterprises and leading product bran...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. acerca del rol es responsable de coordinar y s...
**careers that change lives** **a day in the life** responsibilities may include the following and other duties may be assigned. - provide project oversight as assigned for either the learning teams and/or talent acquisition - coordinate logistics including contracting hotel/restaurant space, transportation and catering. set up facilities; determine security requirements, audio visual/technology needs, and materials/inventory for programs. - administer systems and manage information by reporting data, completing data entry, utilizing data to draw conclusions and making recommendations. - manage budget including tracking program expenses, paying invoices, processing po’s, and implementing cost saving methods to keep programs under budget - manage communications includes drafting and disseminating written communication to program participants, managers, presenters, and leaders - manage projects by adequately tracking status of project deliverables, maintaining and updating the project plan - provides centralized human resource administration and support across a variety of processes and programs including global rewards, global talent & leadership development, global hr operations and employee relations. - collaborates across the human resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently. **must have: minimum requirements** - high school degree. - fl...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia's caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena's new cultural focal point. acerca del rol es responsable de coordinar y ...
About four seasons:four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights, and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.at four seasons, we believe in recognizing a familiar face, welcoming a new one, and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us, or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us.about the location:on colombia's caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighborhood, with 131 accommodations including 27 suites. connect to the lively social scene in four restaurants and lounges, entertain in two ballrooms, and unwind at the spa, fitness centre, and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena's new cultural focal point.acerca del roles responsable de coordinar y supervisar las actividades del equipo ...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web opción trabaja con nosotros * funciones del cargo: empresa aliada, busca para su equipo de trabajo personal profesional en administración de empresas, marketing, negocios internacionales o afines, con experiencia de cinco (5) años en b2b saas tipo medallia o qualtrics, manteniendo un enfoque muy consultivo con los clientes. misión: responsable de liderar y gestionar las estrategias de ventas y atención al cliente, asegurando un crecimiento sostenible y una experiencia excepcional para nuestros clientes b2b en el sector de analítica conversacional. su enfoque consultivo y su capacidad para generar valor permitirán fortalecer las relaciones con cuentas existentes y facilitar la adquisición de nuevos clientes, impulsando la adopción de la tecnología de ressolve en mercados claves de américa latina y ee. uu. funciones: • gestionar y ampliar cuentas actuales, identificando oportunidades de crecimiento y rentabilidad. • establecer relaciones sólidas con clientes clave y liderar cierres de nuevos negocios. • implementar estrategias ...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web opción trabaja con nosotros * funciones del cargo: importante empresa del sector tecnológico busca un/a analista de experiencia con dos (2) años de experiencia. esta oportunidad está orientada a personas apasionadas por la mejora continua, la innovación y el análisis estratégico, con interés en generar impacto en la experiencia del cliente y del empleado. conectamos talento con propósito en proyectos de crecimiento. formación académica: profesional en ingeniería, comunicación social, ingeniería de sistemas, diseño de servicios, sociología con enfoque organizacional o de consumo, antropología orientada a experiencia de usuario o investigación de comportamiento o carreras afines. requerimientos para el cargo: - excel intermedio-avanzado (tablas dinámicas, fórmulas, gráficos). - word intermedio. - power bi (nivel básico o intermedio). - plataformas de gestión de experiencia como qualtrics o medallia. - herramientas digitales de gestión de tareas o proyectos. misión del cargo: impulsar la mejora continua de la experiencia del c...
About four seasons: four seasons is powered by our people. we are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. it comes from our belief that life is richer when we truly connect to the people and the world around us. about the location: on colombia’s caribbean coast, in the historic city of cartagena, four seasons is revitalizing a collection of landmark buildings dating as far back as the 16th century. experience the authentic charm of the getsemaní neighbourhood, where timeless style infuses the 131 accommodations, including 27 suites. connect to the lively social scene in four restaurants and lounges. entertain in two ballrooms. then unwind at the spa, fitness centre and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural focal point. acerca del rol es responsable de coordinar y supervisar la...
About four seasons four seasons is powered by our people. we are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. we believe that the best way to enable our people to deliver these experiences is through a world-class employee experience and company culture. at four seasons, we believe in recognizing familiar faces, welcoming new ones, and treating everyone with the respect we expect for ourselves. whether you work with us, stay with us, live with us, or discover with us, our purpose is to create lasting impressions. we believe life is richer when we connect genuinely with people and the world around us. about the location located on colombia’s caribbean coast in the historic city of cartagena, four seasons is revitalizing landmark buildings dating back to the 16th century. experience the authentic charm of the getsemaní neighborhood, with 131 accommodations including 27 suites. enjoy the vibrant social scene in four restaurants and lounges, entertain in two ballrooms, and unwind at the spa, fitness centre, and two rooftop pools. with timeless style and legendary service, four seasons is shaping cartagena’s new cultural hub. about the role the role is responsible for coordinating and supervising the activities of the bell team, ensuring guests receive first-class service from arrival to departure. responsibilities assist with administrative ta...
Location: on-site – av. cra 19 #100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed – please share your salary expectations payment frequency: bi-weekly 📌 what will you do? analyze customer data to uncover trends and identify areas for improvement. detect critical pain points impacting customer satisfaction and loyalty. validate insights using statistical techniques and predictive modeling. communicate findings clearly through reports and visualizations. design and implement data-driven solutions and measure their effectiveness. adjust strategies based on results to continually optimize the customer experience. 🎯 what we’re looking for: education: bachelor’s degree with a master’s or equivalent studies preferred. experience: 3 to 5 years in customer experience or similar analytical roles. language: advanced english (c1 – effective operational proficiency). technical skills: solid knowledge of cx methodologies, tools, and trends. experience using feedback platforms like qualtrics or medallia. proficiency in statistical modeling and machine learning. familiarity with agile project management principles. 💼 key competencies: critical thinking and structured problem-solving. results-oriented with strong accountability. clear and effective communication skills. strategic influence and business insight. innovation mindset with a focus on continuous improvement. initiative, responsibility, and adaptability in dynamic environments. 🙌 what we offer: a collaborative and innovation-driven workpla...
We are seeking an experienced cx analyst to help our advisory services and applied insights team in a dynamic, multi-channel contact center environment. this role is pivotal in optimizing processes and delivering exceptional customer experiences. your responsibilities will include collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction. you will collaborate closely with cross-functional teams to implement customer-centric solutions and ensure that the voice of the customer is integrated into all aspects of our business strategy. by leveraging your analytical skills and passion for customer service, you will contribute directly to creating effortless and enjoyable experiences that foster loyalty and drive business success. key responsibilities: dive deep into customer data from various sources. this may include customer interactions, feedback surveys, transactional data, website analytics, social media engagement, and operational performance metrics. utilize your analytical skills to identify trends, patterns, and anomalies that reveal opportunities for improvement across the customer journey and actions that our internal operations team can take to improve overall performance. develop a deep understanding of our customers' needs, behaviors, and preferences to uncover actionable insights. proactively analyze data to pinpoint specific areas where we can enhance customer satisfaction, increase loyalty, and drive advocacy. go beyond surface-level observations to identify the ro...
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