What you'll do we are looking for astructured, reliable, and detail-orientedindividual to join our customer success team as ahelpdesk & customer success operations agent (remote). in this fully remote role, you will serve as afirst-linecontact for client support, primarily coveringnorth american clients, while contributing to24/7 global service coverageas part of afollow the sun (fts)model. as one of thefirst hires in your region, you will play a key role in helping usscale our global support presence, streamline helpdesk operations, and provideback-office support to our customer success managers (csms). this is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. your key accountabilities are: helpdesk & client support - act as the first point of contact for client inquiries via platforms likejira service desk,zendesk, or similar. - triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. - monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. - keep all client interactions and internal updates well-documented and easy to follow. customersuccessoperations - provideback-office supportto customer success managers (csms) through crm maintenance, meeting coordination, follow-up tracking, and internal workflows. - help ensureaccuraterecords and consistent updates across systems for full customer visibility. - assistin improving internal cs processes, templates, and playbooks...
What you'll do we are seeking structured, analytical, and client-focused individuals to join our global support team as a product support specialist – regnology tax and banking product (remote from latam). in this fully remote role, you will primarily support clients in north america, while contributing to 24/7 global service continuity through a coordinated follow the sun (fts) support model. regnology is establishing and scaling our tax-related product support operations in your region. this position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. your key accountabilities are: - serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations. - analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations. - collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions. - assist clients in understanding and navigating the business aspects of our tax tools. global coordination & incident handling - participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. - support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation. additional scope ...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients innorth america, while contributing to24/7 global service continuitythrough a coordinatedfollow the sun (fts)support model. as one of thefirst hires in your region, you will play a pivotal role inestablishingand scaling our technical support operations. this position focuses on triaging and resolving product-related issues, collaborating with internal teams, and ensuring smooth client experiences across our saas and on-prem environments. your key accountabilities are: technical product support - serve as afirst-line technical contact, addressing software issues, configuration questions, and functional inquiries for saas andon-premiseclients. - triage incomingtechnical tickets, resolve known issues, and escalate complex cases to engineering or product teams withclearcontext. - analyze logs, system behavior, and product usage using tools such asdatadogor similar observability platforms. - collaborate across departments to drivetimelyresolution of client-reported incidents and support requests. global incident handling - participate in a rotatingon-call schedulefor urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of thefollow the sun support model. - support response efforts for high-priority or platform-wide incidents,ma...
What you'll do we are seeking structured, analytical, and client-focused individuals to join our global support team as a product support specialist – regnology tax and banking product (remote from latam). in this fully remote role, you will primarily support clients in north america, while contributing to 24/7 global service continuity through a coordinated follow the sun (fts) support model. regnology is establishing and scaling our tax-related product support operations in your region. this position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. your key accountabilities are: tax and banking product support - serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations. - analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations. - collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions. - assist clients in understanding and navigating the business aspects of our tax tools. global coordination & incident handling - participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. - support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication a...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients innorth america, while contributing to24/7 global service continuitythrough a coordinatedfollow the sun (fts)support model. as one of thefirst hires in your region, you will play a pivotal role inestablishingand scaling our technical support operations. this position focuses on triaging and resolving product-related issues, collaborating with internal teams, and ensuring smooth client experiences across our saas and on-prem environments. your key accountabilities are: technical product support - serve as afirst-line technical contact, addressing software issues, configuration questions, and functional inquiries for saas andon-premiseclients. - triage incomingtechnical tickets, resolve known issues, and escalate complex cases to engineering or product teams withclearcontext. - analyze logs, system behavior, and product usage using tools such asdatadogor similar observability platforms. - collaborate across departments to drivetimelyresolution of client-reported incidents and support requests. global incident handling - participate in a rotatingon-call schedulefor urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of thefollow the sun support model. - support response efforts for high-priority or platform-wide incidents,ma...
What you'll do we are seeking structured, analytical, and client-focused individuals to join our global support team as a product support specialist – regnology tax and banking product (remote from latam). in this fully remote role, you will primarily support clients in north america, while contributing to 24/7 global service continuity through a coordinated follow the sun (fts) support model. regnology is establishing and scaling our tax-related product support operations in your region. this position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. your key accountabilities are: serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations. analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations. collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions. assist clients in understanding and navigating the business aspects of our tax tools. global coordination & incident handling participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation. additional scope engage in cross-functional pr...
Helpdesk & customer success operations agent join to apply for the helpdesk & customer success operations agent role at regnology helpdesk & customer success operations agent 1 day ago be among the first 25 applicants join to apply for the helpdesk & customer success operations agent role at regnology what you'll do we are looking for a structured, reliable, and detail-oriented individual to join our customer success team as a helpdesk & customer success operations agent (remote). in this fully remote role, you will serve as a first-line contact for client support, primarily covering north american clients, while contributing to 24/7 global service coverage as part of a follow the sun (fts) model. as one of the first hires in your region, you will play a key role in helping us scale our global support presence, streamline helpdesk operations, and provide back-office support to our customer success managers (csms). this is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. your key accountabilities are helpdesk & client support act as the first point of contact for client inquiries via platforms like jira service desk, zendesk, or similar. triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. keep all client interactions and internal updates well-documented and easy to follow. customer success operations pr...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients innorth america, while contributing to24/7 global service continuitythrough a coordinatedfollow the sun (fts)support model. as one of thefirst hires in your region, you will play a pivotal role inestablishingand scaling our technical support operations. this position focuses on triaging and resolving product-related issues, collaborating with internal teams, and ensuring smooth client experiences across our saas and on-prem environments. your key accountabilities are: technical product support serve as afirst-line technical contact, addressing software issues, configuration questions, and functional inquiries for saas andon-premiseclients. triage incomingtechnical tickets, resolve known issues, and escalate complex cases to engineering or product teams withclearcontext. analyze logs, system behavior, and product usage using tools such asdatadogor similar observability platforms. collaborate across departments to drivetimelyresolution of client-reported incidents and support requests. global incident handling participate in a rotatingon-call schedulefor urgent support needs during weekends or outside of local business hours. ensure seamless handover and coordination with apac and emea teams as part of thefollow the sun support model. support response efforts for high-priority or platform-wide incidents,maintain...
What you'll do we are looking for astructured, reliable, and detail-orientedindividual to join our customer success team as ahelpdesk & customer success operations agent (remote). in this fully remote role, you will serve as afirst-linecontact for client support, primarily coveringnorth american clients, while contributing to24/7 global service coverageas part of afollow the sun (fts)model. as one of thefirst hires in your region, you will play a key role in helping usscale our global support presence, streamline helpdesk operations, and provideback-office support to our customer success managers (csms). this is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. your key accountabilities are: helpdesk & client support act as the first point of contact for client inquiries via platforms likejira service desk,zendesk, or similar. triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. keep all client interactions and internal updates well-documented and easy to follow. customersuccessoperations provideback-office supportto customer success managers (csms) through crm maintenance, meeting coordination, follow-up tracking, and internal workflows. help ensureaccuraterecords and consistent updates across systems for full customer visibility. assistin improving internal cs processes, templates, and playbooks as t...
Helpdesk & customer support operations agent join to apply for the helpdesk & customer support operations agent role at regnology helpdesk & customer support operations agent join to apply for the helpdesk & customer support operations agent role at regnology get ai-powered advice on this job and more exclusive features. direct message the job poster from regnology what you'll do we are looking for a structured, reliable, and detail-oriented individual to join our customer success team as a helpdesk & customer success operations agent (remote). in this fully remote role, you will serve as a first-line contact for client support, primarily covering north american clients, while contributing to 24/7 global service coverage as part of a follow the sun (fts) model. as one of the first hires in your region, you will play a key role in helping us scale our global support presence, streamline helpdesk operations, and provide back-office support to our customer success managers (csms). this is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. your key accountabilities are: helpdesk & client support act as the first point of contact for client inquiries via platforms like jira service desk, zendesk, or similar. triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. keep all client interactions and internal updates well-documented and ea...
What you'll do we are looking for astructured, analytical, and client-focusedindividual to join our global support team as atechnical product support specialist (remote – saas/cloud). in this fully remote role, you will primarily support clients in north america, while contributing to24/7 global service continuitythrough a coordinated follow the sun (fts)support model. as one of thefirst hires in your region, you will play a pivotal role inestablishingand scaling our technical support operations. this position focuses on triaging and resolving product-related issues, collaborating with internal teams, and ensuring smooth client experiences across our saas and on-prem environments. your key accountabilities are: technical product support - serve as afirst-line technical contact, addressing software issues, configuration questions, and functional inquiries for saas andon-premiseclients. - triage incomingtechnical tickets, resolve known issues, and escalate complex cases to engineering or product teams withclearcontext. - analyze logs, system behavior, and product usage using tools such as datadogor similar observability platforms. - collaborate across departments to drivetimelyresolution of client-reported incidents and support requests. global incident handling - participate in a rotatingon-call schedulefor urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. - support response efforts for high-priority or platform-wide incidents,...
What you'll do we are looking for astructured, reliable, and detail-orientedindividual to join our customer success team as ahelpdesk & customer success operations agent (remote). in this fully remote role, you will serve as afirst-linecontact for client support, primarily covering north american clients, while contributing to24/7 global service coverageas part of afollow the sun (fts)model. as one of thefirst hires in your region, you will play a key role in helping usscale our global support presence, streamline helpdesk operations, and provideback-office support to our customer success managers (csms). this is a role for someone who thrives in a fast-moving, international environment and wants to help improve the way we support and serve our clients. your key accountabilities are: helpdesk & client support - act as the first point of contact for client inquiries via platforms like jira service desk,zendesk, or similar. - triage and route tickets efficiently to the right internal teams, ensuring high-quality data capture and follow-up. - monitor ticket queues, track resolution status, and escalate time-sensitive issues where needed. - keep all client interactions and internal updates well-documented and easy to follow. customer success operations - provideback-office supportto customer success managers (csms) through crm maintenance, meeting coordination, follow-up tracking, and internal workflows. - help ensureaccuraterecords and consistent updates across systems for full customer visibility. - assistin improving internal cs processes, templates, and playb...
What you'll do we are seeking structured, analytical, and client-focused individuals to join our global support team as a product support specialist – regnology tax and banking product (remote from latam). in this fully remote role, you will primarily support clients in north america, while contributing to 24/7 global service continuity through a coordinated follow the sun (fts) support model. regnology is establishing and scaling our tax-related product support operations in your region. this position is a great opportunity to assist clients with tax reporting processes, analyze discrepancies, and ensure compliance with regulatory requirements. your key accountabilities are: tax and banking product support - serve as the primary point of contact for clients regarding tax-related inquiries, providing guidance on using our product to fulfill reporting obligations. - analyze client data and reports to identify discrepancies, advising on necessary amendments to data or configurations. - collaborate with internal teams to escalate complex issues, ensuring timely and effective resolutions. - assist clients in understanding and navigating the business aspects of our tax tools. global coordination & incident handling - participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours. - ensure seamless handover and coordination with apac and emea teams as part of the follow the sun support model. - support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo