Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: onboarding of new customer service team members across the latam operation. design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. facilitate cross-functional training sessions for other departments when needed to ensure alignmen...
Responsible for overseeing and managing marketing projects from planning through execution and evaluation. will work closely with cross-functional teams to ensure the successful delivery of high-quality marketing campaigns that meet the company's goals. **essential responsibilities** - coordinate, supervise, and execute all projects assigned by marketing teams, assigning tasks and providing resources for successful project execution. - serve as the primary point of contact between management, suppliers and the marketing team, providing regular updates on project progress. - oversee the implementation of marketing campaigns, ensuring consistency and effectiveness during the entire process. - supervise and coordinate the execution of projects assigned to the marketing team, including graphic designers, copywriters, community managers, content analysts, among others. - resolve problems and obstacles that may arise during the development of the project. - document processes and results for future references and learnings. - suggest constant improvements to optimize processes and results. - optimize time management, organization, communication and problem-solving skills. **required knowledge and skills** - bachelor's degree in marketing, business administration, communications, or related field. - minimum of 3 years of experience in project management or a related role. - strong analytical and problem-solving skills. - excellent communication and collaboration skills. - experience with project management software and tools. - ability to work independently and a...
**summary of the job**: this position aims to develop and implement seo strategies that increase organic traffic, optimize search engine visibility, and directly contribute to achieving business objectives. **main responsibilities**: - design and implement on-page and off-page seo strategies to improve rankings and drive consistent organic growth. - develop seo content strategies aligned with best practices and business objectives. - perform keyword research, competitive analysis, and position tracking. - lead website relaunch projects, technical improvements, and authority acquisition strategies (link building). - analyze organic traffic, identifying issues, root causes, and scalable solutions. - define and report key kpis, presenting strategic recommendations based on concrete data. - communicate seo results to internal and external stakeholders, ensuring alignment with company goals. - collaborate with multidisciplinary teams (web development, content, product, and ux) to implement comprehensive strategies. - lead cro (conversion rate optimization) projects focused on improving user experience and performance. - stay updated on trends, search engine algorithms, and new seo technologies. - manage seo tools and experiments, ensuring alignment with the busines. **requirements**: **education and experience**: - bachelor's degree in marketing, communication, systems engineering, or related fields. - over 4 years of experience in seo, with at least 2 years leading international projects. - experience optimizing websites with over 500,000 visitors and mult...
As a** senior qa engineer,** you will lead quality initiatives across the team and organization. this role extends beyond feature testing, focusing on mentoring, improving processes, and driving testing excellence. you'll ensure quality standards are met through comprehensive test plans, automation, and collaboration with cross-functional teams. your contributions will enhance the overall engineering culture and product reliability. **what you will do**: - mentor and coach qa team members, fostering professional growth. - provide test leadership and delegate tasks across the team. - create detailed test plans and diagnose complex bugs. - develop and enhance test automation tools and frameworks. - recommend improvements to developer test code during reviews. - address flaky tests and guide junior engineers in troubleshooting. - promote performance monitoring and service health tracking. - collaborate with product managers and developers to align qa strategies. - contribute to technical roadmaps and lead quality initiatives. - engage in guild activities and promote engineering best practices. **all about you**: - strong background in qa processes, automation, and functional/api testing. - proficiency in tools like selenium, webdriverio, and playwright. - experience with agile methodologies (scrum/kanban). - expertise in designing and executing test strategies and automated scripts. - proven ability to collaborate with cross-functional teams. - solid knowledge of performance testing and monitoring. - strong problem-solving skills and user-centric mindset...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. what you'll do: - onboarding of new customer service team members across the latam operation. - design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. - oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. - conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. - deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. - facilitate cross-functional training sessions for other departments when neede...
Join to apply for the qa and training supervisor role at rush street interactivejoin to apply for the qa and training supervisor role at rush street interactiverush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we're building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game.the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company's quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager.what you'll doonboarding of new customer service team members across the latam operation.design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development.oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards.conduct regular 1:1 coaching and feedback sessions with team members to support performance and development.deliver periodic training sessions to 100% of the cust...
Resumen del puesto rush street interactive busca a un supervisor de qa y capacitación para su equipo de atención al cliente en latam. el candidato ideal tendrá experiencia en calidad y capacitación, y será capaz de diseñar y ejecutar procesos de calidad que mejoren la experiencia del cliente. beneficios compensación integral iniciativas de equilibrio entre la vida laboral y personal autoridad y autonomía creatividad y innovación crecimiento personal y profesional profesionales de alta calidad que se apasionan por su trabajo entorno de trabajo orientado a las personas y atmosfera de apoyo descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. mauris magna sem, dignissim finibus fermentum ac, placerat at ex. pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. obtén acceso completo accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. inscríbete ahora...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career goals) - resolves a problem independently or effectively involves the right people to address it. - ...
Job description the qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company's quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. - onboarding of new customer service team members across the latam operation. - design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. - oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. - conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. - deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. - facilitate cross-functional training sessions for other departments when needed to ensure alignment and knowledge sharing. - monitor and analyze customer interactions, qa scores, and behavioral trends to identify service gaps and improvement opportunities. - transform data and qa findings into actionable insights and present structured, data-informed proposals to key stakeholders. - design, implement, and continuously optimize qa frameworks to reflect evolving business needs and customer expectations. - collaborate with operations, product, and compliance teams to escalate findings and contribute to cross-functional process improv...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: bet rivers.com, play sugar house.com, and rush bet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career goals) - resolves a problem independently or effectively involves the right people to address...
The qa & training supervisor is a senior role within the latam customer service team, responsible for ensuring that customer interactions consistently meet the company’s quality standards. this hands-on role involves designing and delivering training programs, executing quality assurance processes, providing coaching, and generating actionable insights based on performance data. the supervisor will work closely with one qa analyst (with potential for team growth), and has full ownership of the qa framework and training strategy, reporting directly to the customer service manager. **what you'll do**: - onboarding of new customer service team members across the latam operation. - design and manage the training lifecycle for customer service agents, from initial onboarding to ongoing skill development. - oversee quality control processes during the production stage, ensuring service consistency and adherence to internal standards. - conduct regular 1:1 coaching and feedback sessions with team members to support performance and development. - deliver periodic training sessions to 100% of the customer service team, maintaining engagement and relevance. - facilitate cross-functional training sessions for other departments when needed to ensure alignment and knowledge sharing. - monitor and analyze customer interactions, qa scores, and behavioral trends to identify service gaps and improvement opportunities. - transform data and qa findings into actionable insights and present structured, data-informed proposals to key stakeholders. - design, implement, and continuousl...
Resumen del puesto rush street interactive busca a un supervisor de qa y capacitación para su equipo de atención al cliente en latam. el candidato ideal tendrá experiencia en calidad y capacitación, y será capaz de diseñar y ejecutar procesos de calidad que mejoren la experiencia del cliente. beneficios - compensación integral - iniciativas de equilibrio entre la vida laboral y personal - autoridad y autonomía - creatividad y innovación - crecimiento personal y profesional - profesionales de alta calidad que se apasionan por su trabajo - entorno de trabajo orientado a las personas y atmosfera de apoyo descripción del trabajo lorem ipsum dolor sit amet , consectetur adipiscing elit. nullam tempor vestibulum ex, eget consequat quam pellentesque vel. etiam congue sed elit nec elementum. morbi diam metus, rutrum id eleifend ac, porta in lectus. sed scelerisque a augue et ornare. donec lacinia nisi nec odio ultricies imperdiet. morbi a dolor dignissim, tristique enim et, semper lacus. morbi laoreet sollicitudin justo eget eleifend. donec felis augue, accumsan in dapibus a, mattis sed ligula. vestibulum at aliquet erat. curabitur rhoncus urna vitae quam suscipit , at pulvinar turpis lacinia. mauris magna sem, dignissim finibus fermentum ac, placerat at ex. pellentesque aliquet, lorem pulvinar mollis ornare, orci turpis fermentum urna, non ullamcorper ligula enim a ante. duis dolor est, consectetur ut sapien lacinia, tempor condimentum purus. obtén acceso completo accede a todos los puestos de alto nivel y consigue el trabajo de tus sueños. inscríbete ahora...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: bet rivers.com, play sugar house.com, and rush bet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: - leads effective delivery of sprint and quarterly goals - creates clarity for the team (sprint, team, career goals) - resolves a problem independently or effectively involves the right people to address...
Autorización para el tratamiento de datos personales – candidatos en cumplimiento de la ley 1581 de 2012, del decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolectan, manifiesto lo siguiente: autorizo de manera previa, clara, expresa e informada a: (i) rush street interactive colombia s.a.s. (en adelante “rsi”), sociedad legalmente constituida de conformidad con las normas colombianas, identificada con nit. 901.135.239-1, con domicilio en la ciudad de bogotá d.c., (ii) a quien represente en el futuro sus derechos, sucesores o cesionarios de esta, (iii) a sus controlantes, subsidiarias y afiliadas, (iv) así como a las demás empresas que conformen el grupo rush street interactive a nivel internacional (en adelante “grupo rsi”); para tratar mis datos personales conforme con lo establecido en la política de tratamiento de datos personales de rsi y las demás políticas y programas de rsi que regulen la materia. en ese sentido, mediante la presente, doy mi autorización previa, clara, expresa e informada a rsi para recolectar, almacenar, compilar, procesar, distribuir, usar, circular, mantener la disponibilidad, acceder, suprimir, actualizar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de reclutamiento y selección, y toda aquella que deba en el futuro revelar a rsi y a ot...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others.ultimately the engineering manager is there to own all aspects of their team. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) solv...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) resolves a problem independently or effectively involves the right people to address it. communicate...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates in engineering-wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high-quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow-up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. what you'll do: leads effective delivery of sprint and quarterly goals creates clarity for the team (sprint, team, career goals) resolves a problem independently or effectively involves the right people to address it. communicate...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. the engineering manager is primarily responsible for the delivery and quality of services in their product team, as well as the culture and morale of the team. the engineering manager also participates on a limited basis in engineering wide improvement activities related to processes, innovation, and ways of working. the impact of this role is that a team is regularly delivering new high quality services in a timely manner, and that any previously delivered or existing service is monitored and maintained. in addition, the team members are fully informed about information relevant to them and given clear expectations, clear justifications, and receive follow up on the impact of their services. the engineering manager provides guidance to direct reports on how to manage their work, while also monitoring and addressing any people management concerns for direct reports, including low performers, high performers, personal development, engagement and job satisfaction, morale and culture, formal performance reviews and any others. ultimately the engineering manager is there to own all aspects of their team. what you'll do leads effective delivery of sprint and quarterly goals creates c...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we’re searching for a product designer focused on poker growth & promotions to take our poker brand and campaign creative to the next level. this role is an exciting opportunity to blend creative marketing with product design, ensuring that every visual touchpoint, whether in-app, on social media, or in digital campaigns, captures the energy and excitement of our poker product. as part of the poker cx team, you will report to the product director while working closely with the marketing team to develop high-impact visuals that drive player acquisition, engagement, and retention. your designs will enhance the player experience, improve conversion, and strengthen the poker platform design. this role will be a mix of fresh concept development, strategic thinking, and production design to ensure the successful execution of all campaign deliverables. what you'll do: develop engaging visuals for poker promotions, social media, email campaigns, in-app messaging, and landing pages. ensure a cohesive look and feel across marketing materials, aligning with the poker brand and product experience. work collaboratively with the poker marketing and product teams to bring campaigns to life with effective and visually compelling creative. concept...
Autorización para el tratamiento de datos personales – candidatos en cumplimiento de la ley 1581 de 2012, del decreto 1377 de 2013 y demás regulaciones aplicables en materia de protección de datos personales en colombia, actuando de manera libre, voluntaria y espontánea, en mi condición de titular de los datos personales que por este medio se recolectan, manifiesto lo siguiente: autorizo de manera previa, clara, expresa e informada a: (i) rush street interactive colombia s.a.s. (en adelante “rsi”), sociedad legalmente constituida de conformidad con las normas colombianas, identificada con nit. 901.135.239-1, con domicilio en la ciudad de bogotá d.c., (ii) a quien represente en el futuro sus derechos, sucesores o cesionarios de esta, (iii) a sus controlantes, subsidiarias y afiliadas, (iv) así como a las demás empresas que conformen el grupo rush street interactive a nivel internacional (en adelante “grupo rsi”); para tratar mis datos personales conforme con lo establecido en la política de tratamiento de datos personales de rsi y las demás políticas y programas de rsi que regulen la materia. en ese sentido, mediante la presente, doy mi autorización previa, clara, expresa e informada a rsi para recolectar, almacenar, compilar, procesar, distribuir, usar, circular, mantener la disponibilidad, acceder, suprimir, actualizar, transmitir y/o transferir nacional y/o internacionalmente, y en general, directa o indirectamente dar tratamiento a toda mi información personal que revele en el proceso de reclutamiento y selección, y toda aquella que deba en el futuro revelar a rsi y a ot...
Rush street interactive (nyse: rsi) is a market leader in online casino and sports betting, currently operating real-money gaming with our brands: betrivers.com, playsugarhouse.com, and rushbet.co. we’re building bridges between online, social and land-based gaming businesses to create amazing, integrated experiences that keep players in the game. we’re looking for a senior server engineer to join our team and play a critical role in delivering high-quality, impactful products. this role is ideal for an experienced developer with strong java skills and expertise in building scalable web applications, eager to contribute to complex technical projects while mentoring others and shaping engineering best practices. what you'll do: lead the development of complex features, from scoping to delivery, ensuring top-quality code and seamless integration. collaborate with product owners to transform requirements into actionable plans, identifying technical risks and solutions. design and implement efficient, scalable, and testable solutions using modern engineering practices (e.g., functional programming, restful services). maintain high-quality standards through code reviews, mentoring, and promoting best practices across the team. drive technical roadmaps and initiatives to improve architecture, performance, and team processes. diagnose and solve complex issues, implement automated tests, and support ci/cd pipelines. work with oracle, postgresql, and sql databases while leveraging tools like git, jenkins, gradle, and dropwizard. what we're looking for: 5+ years of experience in back...
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