**about us** **sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. the company also provides flexibility in the schedules for people who want to work. it is a multinational company that believes in human talent and contributes to professional development and personal growth towards the future.** **job summary** **sitel is waiting for you! we are a company with more than 23 years of experience in the bpo sector with great benefits for all our associates.** **we have options for you to work from home or from the office! we are looking for bilingual people with good customer service skills providing service and support in companies related to financial services, health services, retail services, and more! the most important thing is to have a great attitude, you only need a english level of b2 or above, and best of all, we don't require job experience.** **primary job responsibilities** - meet customer requirements-effective resolution of customer issues-optimization of customer requirements-redirect customer requests in the necessary tools or platforms **skills/knowledge/abilities** - ability to develop strong business relationships. - ability to serve as an employee advocate while balancing the needs of the clients and the company. - demonstrated ability to effectively deal with ambiguity. - expert at establishing and maintaining effective relationships with management staff, front-line employees, the general public and clients. -...
**csr inbound 4 1 1**: - req id#: 369881- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **job summary**: in this role, you will work with customers to assist them through challenging risk experiences, a critical moment for the client and our customers. you will educate customers on risk issues and actions centered around transactions with a primary focus on high-risk transactions. you will be empowered to assist customers by leveraging strong de-escalation skills and leaning on high-performing team members to ensure correct decisions are made and our customers feel supported. **primary job responsibilities**: - assist customers with risk related inquiries regarding disputes. - conduct customer due diligence (cdd) and enhanced due diligence (edd) to ensure authenticity, completeness, and accuracy of information and documentation provided by customer - general knowledge of banking and alternative payment channel operating rules - investigate dispute claims and ensure compliance with regulation e with respect to the time frames that govern disputed transactions - understand charge-offs involving fraudulent activity and provide resolution to prevent fut...
About us foundever™ is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. our core values are: creativity: make it simple, lead the change. commitment: aim for better, impact for the good. connection: share experiences, grow together. job summary we are looking for a bilingual (spanish and english) representative to deliver world-class customer support and build customer satisfaction. main requirements at least 18 years old high school diploma experience in customer service or call center is desirable colombian citizenship or work permit full time availability intermediate to advance english skills strong computer skills skill required communication skills: excellent written & verbal communication skills (english) ability to communicate effectively & clearly. ability to read disclosures and financial terminology communicates effectively in a positive and diplomatic manner. customer service skills: excellent customer service skills (no cs is required). ability to empathize with the customer. ability to build and gain the customers trust by listening & understanding, and where possible, exceeding their needs. problem-solving skills: ability to analyze issues and find appropriate solutions for customers' inquiries. ability to approach problems l...
Funciones: - servicio al cliente - control de acceso en personas y paquetes - observación y seguimiento permanente de la operación - cumplir a cabalidad con las consignas establecidas por el cliente **requisitos**: - bachiller - minino 12 meses de experiência comprobable en el cargo - situación militar definida - curso de vigilancia vigente - disponibilidad inmediata...
**customer service representative bogotá**: - req id#: 369963- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. we are looking for a bilingual (spanish & english) representative to deliver world-class customer support and build customer satisfaction **job summary**: we look for agents that can take care of people over 65 years old or more who have a disability. they must be fluent in english. agents would need to review doctors appointments, plan benefits, medications, invoices, coverage, everything that has to do with the plan of the affiliates. beyond being a customer service company, they are dedicated to saving lives. **primary job responsibilities**: **skills/knowledge/abilities**: **education**: **experience target**: **specialized certifications**: **about foundever**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the m...
**job summary**: responsible for monitoring quality and accuracy attributes, identify root causes, and recommend solutions to address opportunities to achieve the operation’s goals and objectives. keep in touch with clients. ensure that client, quality, and corporate consumer satisfaction goals are met or addressed in a timely manner. **responsibilities**: - monitor/evaluate customer interactions to drive customer experience improvements. - calibrate and support high quality and amazing customer experience standards. - participate in joint call (contact) monitoring with client, client services team and call center team. - ensure client quality and corporate customer satisfaction goals are met or addressed in a timely manner. - analyze data; recommend solutions to address root cause. - monitor quality and accuracy attributes; recommend solutions to address root cause. - assist in customization of quality review guidelines per client specification and creation of plans to achieve quality/customer satisfaction goals. - provide recommendations on improving operational process to achieve quality/voc goals and objectives. - develop a strong partnership with client quality contacts to ensure quality goals and objectives are calibrated. - coordinate efforts with learning department to ensure that appropriate training and development is in place to address client quality initiatives. **education**: - degree or equivalent combination of education and directly related experience. **requirements**: - 6 months on your current position. - not having any verbal warn...
**about us** **sitel is a company that operates under the culture of people first, the reason why it offers training for their agents, recognition programs, and professional development programs. the company also provides flexibility in the schedules for people who want to work. it is a multinational company that believes in human talent and contributes to professional development and personal growth towards the future.** **job summary** **sitel is waiting for you! we are a company with more than 23 years of experience in the bpo sector with great benefits for all our associates.** **we have options for you to work from home or from the office! we are looking for bilingual people with good customer service skills providing service and support in companies related to financial services, health services, retail services, and more! the most important thing is to have a great attitude, you only need a english level of b2 or above, and best of all, we don't require job experience.** **primary job responsibilities** - meet customer requirements-effective resolution of customer issues-optimization of customer requirements-redirect customer requests in the necessary tools or platforms **skills/knowledge/abilities** - ability to develop strong business relationships. - ability to serve as an employee advocate while balancing the needs of the clients and the company. - demonstrated ability to effectively deal with ambiguity. - expert at establishing and maintaining effective relationships with management staff, front-line employees, the general public and clients. -...
**csr inbound 4 1 1 1**: - req id#: 369887- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. **job summary**: in this role, you will work with customers to assist them through challenging risk experiences, a critical moment for the client and our customers. you will educate customers on risk issues and actions centered around transactions with a primary focus on high-risk transactions. you will be empowered to assist customers by leveraging strong de-escalation skills and leaning on high-performing team members to ensure correct decisions are made and our customers feel supported. **primary job responsibilities**: - assist customers with risk related inquiries regarding disputes. - conduct customer due diligence (cdd) and enhanced due diligence (edd) to ensure authenticity, completeness, and accuracy of information and documentation provided by customer - general knowledge of banking and alternative payment channel operating rules - investigate dispute claims and ensure compliance with regulation e with respect to the time frames that govern disputed transactions - understand charge-offs involving fraudulent activity and provide resolution to prevent f...
**learning specialist - united healthcare**: - req id#: 317188- bogotá, co cali, co barranquilla, co**learning specialist - united healthcare**: - operations**open to **_all sitel agents and staff_** **job summary**: create and/or implement training plans and programs to develop the csrs product skills. in charge of the assigned csrs learning curve development, leading classroom training for the assigned products, compiling statistical analysis of language development quality trends and operational performance in the initial stages. **responsibilities**: - delivers english language neutralization programs while adhering to designated training materials and schedules. - delivers and support program training and miscellaneous training. - acts with a sense of urgency when modifications are needed with respect to training materials or programs and provides necessary feedback to the learning manager. - creates a positive learning environment to promote high employee morale amongst trainees. - assesses the readiness of associates and staff in training to perform job functions. - maintains current knowledge of all sitel and account specific policies, procedures, systems and products. - contributes to the ongoing improvement processes within the business for sitel and its clients. - performs all other duties as assigned by learning manager including but not limited to: new hire training, ongoing training, training reporting, support to operations and site level trainings. **education**: - preferred bachelor’s degree (not required) in education, modern language...
**about us** **job summary** **open to : sitel staff and hr generalists - bogotá** **serve as a functional leader for one or more key hr responsibilities including recruitment and selection, associate relations, compliance, training and other hr functions. support the hr manager in providing a high quality and proactive service to both internal and external customers, meeting both corporate and statutory requirements, encompassing all aspects of sourcing, employee relations, employee development and reward and adding value in support of company business objectives. support the hr manager in providing advice and guidance to the site leadership team on best practices in human resource management and compliance with employment legislation and internal security and audit procedures.** **skills** - **high internal customer service, result oriented, data analysis & strategic thinking.**: - **strong leadership skills with ability to manage multiple situations. & strong interpersonal skills in action plan creation, agent skill development.**: - **ability to work in fast-paced environment**: - **strong verbal/written communication and facilitation skills - present in public.**: - **proficiency with ms office tools** **primary job responsibilities** **requirements**: - **professional in social sciences or human resources related careers, or combination of education and directly related experience in hr.**: - **at least 2 years of experience in hr.**: - **at least 1 year as hr generalist or hr coordinator/specialist in bpo.**: - **english level: b2+**: -...
**open to all agents, qas & rtas interested in the position located in bogotÁ** **job description**: responsible of providing support to the operation and workforce by meeting reporting needs that comply with the client and with internal expectations and requirements. provides analysis on trends, causes, variances and distributes routine/ad-hoc reports. support workforce team on real-time tasks when necessary. **responsibilities**: - extract, filter and aggregate data through logical queries and basic programming. - analyze user data needs and determine needs resolved through automated repeatable process. - prepare transparent standard reports and analyze to support business needs. - develop and enhance spreadsheets and databases' functionality like usage of forms, templates and logic functions. - handle information processed confidentiality and proprietary nature of database. - develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams **skills**: - excellent verbal / written english communication skills - ability to work in a fast-paced environment - maintain databases and perform updates as necessary to ensure accuracy - strong attention to detail. - proficiency using macros, access, excel. - sql knowledge is a must - experience with dbms is a plus (sql server, postgressql, mysql, etc...) **requirements**: - 6 months on your current position and demonstrates previous workforce experience. - not having any verbal warnings or disciplinary processes active (90 days). - excellent metrics and performance. - ful...
**open to **_all sitel agents and staff_** **job summary**: create and/or implement training plans and programs to develop the csrs product skills. in charge of the assigned csrs learning curve development, leading classroom training for the assigned products, compiling statistical analysis of language development quality trends and operational performance in the initial stages. **responsibilities**: - delivers english language neutralization programs while adhering to designated training materials and schedules. - delivers and support program training and miscellaneous training. - acts with a sense of urgency when modifications are needed with respect to training materials or programs and provides necessary feedback to the learning manager. - creates a positive learning environment to promote high employee morale amongst trainees. - assesses the readiness of associates and staff in training to perform job functions. - maintains current knowledge of all sitel and account specific policies, procedures, systems and products. - contributes to the ongoing improvement processes within the business for sitel and its clients. - performs all other duties as assigned by learning manager including but not limited to: new hire training, ongoing training, training reporting, support to operations and site level trainings. **education**: - preferred bachelor’s degree (not required) in education, modern languages, business management, engineering and/or any similar. any studies in these areas. **experience**: - minimum 6 months in contact centers, any training/devel...
**customer service representative bogota**: - req id#: 369960- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. we are looking for a bilingual (spanish & english) representative to deliver world-class customer support and build customer satisfaction **job summary**: support merchants that call for an approval to accept a check or a credit card as the payment method, agents are required to obtain check or credit card details, validate information on system and provide approval or denial code. **primary job responsibilities**: - ensure that customers receive the highest quality customer service. - responds to customer service inquiries regarding transactions. - delivers service at a high standard while knowing when to escalate and where to go for information. **skills/knowledge/abilities**: **education**: **experience target**: **specialized certifications**: **about foundever**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are ...
**customer service representative bogota 1**: - req id#: 369962- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. we are looking for a bilingual (spanish & english) representative to deliver world-class customer support and build customer satisfaction **job summary**: agents support customers calling to check on gift card balance, transactions history, store locations reporting as lost or stolen and more related to their gift card. agents also receive calls from merchants for assistance when they are processing a sale on a customer gift card or activating batch of gift cards. **primary job responsibilities**: - ensure that customers receive the highest quality customer service. - responds to customer service inquiries regarding transactions. - delivers service at a high standard while knowing when to escalate and where to go for information. **skills/knowledge/abilities**: **education**: **experience target**: **specialized certifications**: **about foundever**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leadin...
Responsible of providing support to the operation and workforce by meeting reporting needs that comply with the client and with internal expectations and requirements. provides analysis on trends, causes, variances and distributes routine/ad-hoc reports. support workforce team on real-time tasks when necessary. **responsibilities**: - extract, filter and aggregate data through logical queries and basic programming. - analyze user data needs and determine needs resolved through automated repeatable process. - prepare transparent standard reports and analyze to support business needs. - develop and enhance spreadsheets and databases’ functionality like usage of forms, templates and logic functions. - handle information processed confidentiality and proprietary nature of database. - develop and create data layout like tables, charts, graphs, heat maps and process flow diagrams **skills**: - excellent verbal / written english communication skills - ability to work in a fast-paced environment - maintain databases and perform updates as necessary to ensure accuracy - strong attention to detail. - proficiency using macros, access, excel. - sql knowledge is a must - experience with dbms is a plus (sql server, postgressql, mysql, etc...) **requirements**: - 6 months on your current position and demonstrates previous workforce experience. - not having any verbal warnings or disciplinary processes active (90 days). - excellent metrics and performance. - full time availability....
**about us**: **job summary**: **open to**: sitel staff and hr generalists - bogotá** **serve as a functional leader for one or more key hr responsibilities including recruitment and selection, associate relations, compliance, training and other hr functions. support the hr manager in providing a high quality and proactive service to both internal and external customers, meeting both corporate and statutory requirements, encompassing all aspects of sourcing, employee relations, employee development and reward and adding value in support of company business objectives. support the hr manager in providing advice and guidance to the site leadership team on best practices in human resource management and compliance with employment legislation and internal security and audit procedures.** **skills** - **high internal customer service, result oriented, data analysis & strategic thinking.** - **strong leadership skills with ability to manage multiple situations. & strong interpersonal skills in action plan creation, agent skill development.** - **ability to work in fast-paced environment** - **strong verbal/written communication and facilitation skills - present in public.** - **proficiency with ms office tools** **primary job responsibilities**: **requirements**: - **professional in social sciences or human resources related careers, or combination of education and directly related experience in hr.** - **at least 2 years of experience in hr.** - **at least 1 year as hr generalist or hr coordinator/specialist in bpo.** - **english level: b2+** - **not** **havi...
**customer service representative bogotá 1**: - req id#: 369964- bogota, bogotá - calle 166, co- job description: **about us**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. we are looking for a bilingual (spanish & english) representative to deliver world-class customer support and build customer satisfaction **job summary**: we look for agents that can take care of people over 65 years old or more who have a disability. they must be fluent in english. agents would need to review doctors appointments, plan benefits, medications, invoices, coverage, everything that has to do with the plan of the affiliates. beyond being a customer service company, they are dedicated to saving lives. **primary job responsibilities**: **skills/knowledge/abilities**: **education**: **experience target**: **specialized certifications**: **about foundever**: foundever is a global leader in the customer experience (cx) industry. with 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. our innovative cx solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the...
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