(ZY-065) TECHNICAL SUPPORT ENGINEER

Shorelight— technical support engineer colombia about us shorelight is reinventing the international education experience for students worldwide. based in boston, the company works directly with top-ranked, nonprofit american universities to build innovative programs and high-touch, technology-driven services that help talented students thrive and become global citizens. job overview the sr. desktop support engineer delivers direct, end-to-end technology support to shorelight employees while providing excellent levels of service and support to the shorelight community. this role is the first-line technical support contact for the global company. he/she/they work closely with human resources to ensure that laptops and onboardings are provisioned, scheduled, and delivered with 100% accuracy. the sr. desktop support engineer reports to the technical support manager. the sr. desktop support engineer is an analytical and logical problem solver with outstanding oral and written communication skills and a proven ability to present and address both technical and non-technical individuals at all levels of the organization. he/she/they is a team player who has high-level customer service skills, adjusts quickly to shifting priorities and deadlines, and thrives in a fast-paced, high-tech environment. essential functions technical support maintain and develop strong technical expertise in key technologies in use within shorelight, which includes areas such as operating systems, browsers, voice and data networking, zoom, outlook email client, office 365, okta sso, ivanti help...