Superside is looking for a strategic and experienced enterprise customer success manager to manage a portfolio of 15–20 high-value enterprise customers, including some of the most innovative brands in tech, ecommerce, and healthcare. this is not a support role. it’s a strategic partner position that blends customer success, account management, and marketing strategy. you’ll work directly with senior stakeholders (cmos, brand and growth leads), helping them unlock the full potential of superside’s ai-powered creative services to drive revenue, efficiency, and innovation. you’ll have the opportunity to make a real impact, supported by robust onboarding and well-documented processes to help you hit the ground running. what you'll do: - own key relationships across enterprise accounts, aligning creative strategies with customer business objectives. - monitor account health, identify expansion opportunities, and mitigate risk. - partner with sales and solution architects to execute strategic growth plans. - ensure customers fully leverage superside’s services by driving adoption, sharing best practices, and guiding change management. - collaborate with creative project managers, creative leads, and specialist teams (video, ai, web) to deliver seamless execution across multiple workstreams. - lead strategic planning sessions and qbrs with vp- and c-level stakeholders, highlighting roi and business impact. - capture feedback and trends across accounts, influencing internal improvements to superside’s product and service delivery. what you'll need to succeed: - 5+...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: - own and deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders, driving adoption and strategic alignment. - act as a trusted escalation point, ensuring customer challenges are resolved effectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey, identifying opportunities to improve experience and value. - provide clear direction and alignment, ensuring your team operates with focus and purpose. - coach, develop, and empower csms through structured l&d; and hands-on mentorship. - foster a high-performance culture, setting clear expectations and managing performance. - ensure the team meets financial and operational targets, driving retention and expansion. - identify and execute operational improvements that optimize team effectiveness. ...
Join to apply for the creative director role at superside join to apply for the creative director role at superside direct message the job poster from superside lead talent partner @ superside | the leading creative-as-a-service company superside is seeking a visionary creative director with deep creative expertise and a passion for generative ai to lead high-impact work across branding, ad creative, digital experiences, print, presentations, and more. in this role, you’ll guide a globally distributed team, collaborate with ambitious brands like meta, amazon, salesforce, shopify, and google, and play a pivotal role in scaling our creative excellence through ai-powered innovation. as a creative director, you’ll serve as the key creative contact for our customers, helping them solve problems through strategic creative thinking, ensuring our work delivers business impact, and pushing our creative standards forward. what you'll do own the creative vision for key accounts, partnering with creative directors to shape brand expression and output. partner closely with customers to understand their goals, build trust, and become their go-to creative advisor. guide conceptual development and ensure alignment between creative direction, customer strategy, and campaign objectives. lead customer calls and creative presentations, confidently articulating ideas, rationale, and recommendations to senior stakeholders. provide clear, actionable direction to multidisciplinary teams, ensuring creative excellence across every touchpoint. collaborate with creative project managers to ensure alig...
Superside is looking for a creative lead who is deeply passionate about video production in the advertising sector. as a key member of the video services team, you will guide a group of talented video professionals to produce innovative content for high-profile customers like meta, amazon, salesforce, red bull, and shopify. we're looking for a leader who is as comfortable working hands-on with projects as they are in directing the creative efforts of their team. reporting to the creative director of video services, you’ll foster the growth and development of your team. you will ensure that the work you oversee maintains the highest standards of quality and that your team members have the tools and support they need to thrive. what you'll do lead creative video projects from brief to final delivery, ensuring excellence at every stage. manage a team of multidisciplinary creatives, setting a high bar for output and collaboration. present concepts and solutions directly to customers, ensuring a smooth and positive experience. mentor and upskill your team, sharing expertise in your area of specialty (e.g., editing, concepting, cinematography). ensure your team’s work aligns with brand guidelines and pushes creative boundaries. champion new tools, techniques, and processes to improve efficiency and quality. monitor performance, utilization, and resourcing needs to support department growth. create a strong team culture rooted in healthy work practices, creative problem-solving, and continuous learning. what you'll need to succeed 3+ years leading creative video teams in a fast-pa...
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