As a dental claims specialist, you will play a critical role in delivering exceptional service to our customers. you will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient’s account (using the track stat and commlog) send out claims and attachments to insurance. determine denial validity and properly address them generate oi reports and ensure monthly completion. claim resubmission and reprocessing, including grievance and appeals. clear rejected claims on a weekly basis update weekly office tracker to include all payments posted (check scans and efts) and if all rejected claims were addressed complete all follow-ups assigned (on the office spreadsheets) generate eft reports and retrieve eobs from insurance portals for posting 100% insurance payment posting - follow office preference, always upload eob, and apply. correct adjustment/wo identify any insurance process updates/issues and communicate findings with the team. that insurances are open while working required to remain professional at all times, observing work ethics and adhering to the work time schedule expected to hit the desired goal and accomplish all tasks in a timely manner. expected to communicate with the manager in the absence of any attendance issues requirements strong command of verbal and written english and interpersonal skills. little...
As an onboarding specialist, you’ll be a key point of contact for new employees, ensuring they’re fully prepared and supported before their first day on the job. from paperwork and compliance to proactive communication, you’ll make sure every new team member has a smooth and welcoming start. deliver exceptional support through phone and email to both internal team members and our workforce. skillfully handle a high volume of calls while keeping a cool head under pressure. assist new employees every step of the way through the onboarding paperwork process. meticulously complete and review i-9 forms, and submit e-verify cases to ensure adherence to federal regulations. leverage bullhorn ats to monitor applicant progress, key onboarding milestones, and document completion. respond to general questions regarding new hire documentation, payroll, tax credit initiatives, and timecards. maintain proactive communication with new hires prior to their start date, confirming essential details like work schedules, reporting instructions, and contract terms. adhere to company policies and procedures to guarantee consistency and compliance. consistently demonstrate a high level of professionalism and service in interactions with the workforce. collaborate effectively with colleagues and showcase adaptability in a dynamic work environment. work independently and take the initiative to manage onboarding-related responsibilities. support other departments by tracking and reporting kpis and metrics. perform additional administrative or hr-related tasks as assigned. requirements previous exper...
Join the superstaff team as a customer experience specialist! in this dynamic role, you’ll be the key point of contact for both internal and external customers, handling inquiries, resolving issues, and managing orders with efficiency and care. as a senior representative, you'll not only be an expert problem-solver but also a valuable resource for training and supporting other team members. if you’re passionate about delivering exceptional customer service and mentoring others, we want you on our team! **responsabilities**: logs in phone on time as scheduled each day for a total of 7 hours, unless otherwise instructed. ensures that all communications with customers (external/internal) are courteous, cordial, business - like and timely accurately enters customer's orders via phone/fax for merchandise and small equipment, including direct and employee cash sales. effectively uses crm; demonstrates knowledge and proper use of crm; enters and records requests on all follow-ups, new accounts, account changes, new item numbers, bulk plan changes, backorder cancellations; enters customer service notes. effectively researches products directly with vendors or through the internet. efficiently sends information to customers upon request. -product and services literature. efficiently contacts customers to obtain information to resolve complaints; researches non-stock refusals; butler, endo. efficiently monitors prelude queues, i.e. aoh and suspended orders. utilizes the voc database effectively, adhering to the instructions as outlined in the voc guide. accurate...
Join the superstaff team as a **parts experience specialist**! in this key role, you'll be the go-to expert for both external and internal customer inquiries about parts orders, helping to resolve any issues that arise. if you're a natural problem-solver with a passion for delivering top-notch service, this could be the perfect fit for you! **responsabilities** logs into the phone for scheduled hours; logging in/out properly using the correct release codes. ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely. conscientiously makes efforts to maintain the service level goal by closely watching service level, answering and expediting calls during heavy call flow, not making outgoing calls during heavy incoming calls, and checks voice mail at appropriate times. in a timely, accurate manner, enters customer part orders, including factory directs. contacts vendors to obtain product/part numbers or technical information and properly relays information to customers and technicians. follows up with vendors on customer back orders to ensure a timely delivery of parts to the customer.capable of properly entering return authorization invoices for parts, including proper instructions for ars labels. in a timely manner, mails/faxes literature, diagrams, or copies of invoices or statements to customers upon request. demonstrates knowledge and proper use of “binwork” including: new accounts, changes to accounts, credit entry, credit card payment, new item numbers, and backorder/cancellation status. 5% mainta...
**requirements**: - bachelor’s degree in law. - licensed to practice law from the colombian labor law. - a minimum of 3 years experience as a corporate and labor lawyer. - excellent communication skills, both verbally and in writing. - highly analytical with strong attention to detail - outstanding managerial and negotiation skills - assertive communication, creativity, leadership, strategic planning, event management, and analytical skills. - english b2 or higher....
Superstaff is on the hunt for a dynamic dispatch specialist! in this role, you’ll be the go-to person for both internal and external customers, handling inquiries, resolving issues, and managing orders. if you’re passionate about providing top-notch service and love solving problems on the fly, this could be the perfect opportunity for you! responsabilities - ensures that all communication with customers (internal/external) is courteous, cordial, business-like and timely - efficiently covers phones for service calls to ensure departmental service level agreements are being met. - enters jobs on service tech schedules in the client field service management (fsm) software throughout the day based on daily incoming customer requests.directly interacts with service techs and field service management to maintain the efficiency of operation and maximizing the scheduling time of techs. - effectively escalates exceptions to the coordinator and/or field service management and provides support for problems. - researches information needed to handle requests for credit or billing problems.can accurately enter a basic part order using the manufacturer number or the item number if needed. - accurately bills all service invoices using correct item numbers, quantities, and van stock. - properly checks all technicians’ schedules in respective regions to ensure schedules are complete and all left over calls are properly rescheduled. - accurately documents discussions with customers, technicians, territory representatives and field service management in the enterprise resource plan...
As a dental claims specialist, you will play a critical role in delivering exceptional service to our customers. you will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity - follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient’s account (using the track stat and commlog) - send out claims and attachments to insurance. - determine denial validity and properly address them - generate oi reports and ensure monthly completion. - claim resubmission and reprocessing, including grievance and appeals. - clear rejected claims on a weekly basis - update weekly office tracker to include all payments posted (check scans and efts) and if all rejected claims were addressed - complete all follow-ups assigned (on the office spreadsheets) - generate eft reports and retrieve eobs from insurance portals for posting 100% - insurance payment posting - follow office preference, always upload eob, and apply. correct adjustment/wo - identify any insurance process updates/issues and communicate findings with the team. that insurances are open while working - required to remain professional at all times, observing work ethics and adhering to the work time schedule - expected to hit the desired goal and accomplish all tasks in a timely manner. - expected to communicate with the manager in the absence of any attendance issues - strong command of verbal and written english and interpers...
**requirements**: - excellent communication skills including active listening. - service-oriented and able to resolve customer grievances. - proficient computer skills with the ability to learn new software. - knowledge of, or ability to learn, product, service, or area of customer service specialization. - able to perform the essential duties of this position without posing a “direct threat” to the health or safety of self or others. **benefits**: - agile hiring process. - indefinite-term contract with colombian benefits. - weekends off - opportunities for professional growth. - salary 3.3m cop + 150k bonus tipo de puesto: tiempo completo, indefinido salario: $3.200.000 - $3.300.000 al mes...
As a dental claims specialist, you will play a critical role in delivering exceptional service to our customers. you will be responsible for managing and processing claims, resolving issues, and providing support to our clients while upholding our commitment to quality and integrity - follow-up status of outstanding insurance claims, make sure all follow-ups are properly documented and communicated by always adding a notation to the patient’s account (using the track stat and commlog) - send out claims and attachments to insurance. - determine denial validity and properly address them - generate oi reports and ensure monthly completion. - claim resubmission and reprocessing, including grievance and appeals. - clear rejected claims on a weekly basis - update weekly office tracker to include all payments posted (check scans and efts) and if all rejected claims were addressed - complete all follow-ups assigned (on the office spreadsheets) - generate eft reports and retrieve eobs from insurance portals for posting 100% - insurance payment posting - follow office preference, always upload eob, and apply. correct adjustment/wo - identify any insurance process updates/issues and communicate findings with the team. that insurances are open while working - required to remain professional at all times, observing work ethics and adhering to the work time schedule - expected to hit the desired goal and accomplish all tasks in a timely manner. - expected to communicate with the manager in the absence of any attendance issues requirements - strong command of verba...
We are looking for a sales executive who will be responsible for getting the product or service a company offers to sell and to do so, finding customers and nurturing the relationship with them. in addition to being responsible for the sales area of a company.this is a hybrid sales executive position with excellent communication and time management skills. it is important that they specialize in areas such as marketing or advertising to complement their sales skills and achieve better performance. **requirements**: - experience closing deals. - cold calling experience. - c1 level of english. **benefits**: - hybrid job in the city of medellin. - easy and fast hiring. - indefinite term contract. - social benefits and commissions. - high and competitive salary....
The payroll support specialist is responsible for receiving and responding to payroll-related inquiries from both internal team members and external employees. this includes resolving paycheck discrepancies, verifying employment details, and offering quick, professional support across phone, text, and email. this position plays a key role in ensuring a positive employee experience, helping people feel heard, respected, and informed. be the friendly voice on the other end of our voip phone system, answering payroll calls and promptly responding to any voicemail messages. timely text communication is key! reach out to employees quickly to address issues and share updates—your sense of urgency and commitment to follow-through will make a big difference. make great use of bullhorn to log and track employee inquiries, notes, and documentation related to individual profiles. create yammers to keep everyone informed about payroll updates or any ongoing issues, fostering communication with payroll and company leadership. when needed, transfer calls to the appropriate internal department to ensure resolutions are handled efficiently. help employees navigate common payroll concerns like lost checks, address changes, and paycheck discrepancies. handle employment verifications from agencies such as the department of labor, child support services, and other governmental entities, generating verification letters as required. pull data and manipulate reports to assist with metrics, compliance tracking, and internal dashboards. use the sense messaging platform to share clear updates with t...
As a junior recruiter, you will be responsible for sourcing, screening, and managing candidates to meet our clients' staffing needs. you will also maintain a clean and up-to-date database of applicants and ensure clear communication with candidates and clients. call upon applicants daily. screen, interview, and qualify potential applicants. use independent judgment to determine the best applicants to represent our client match the best candidates with client expectations and requirements. present qualified candidates to clients for approval. train, orient, and instruct candidates on ccs' policies and expectations. supervise and evaluate candidate performance through follow-up and quality control checks. maintain a clean and up-to-date applicant database. keep accurate records of applicant interactions and statuses. requirements fluency in english and spanish. no previous experience is needed willingness to learn and adapt. must have high-speed wi-fi at home. positive attitude and ambition to grow in staffing and recruiting. excellent computer skills and ability to learn new software. strong organizational and communication skills. benefits enjoy the flexibility of working from home join us monday through friday competitive salary: 3,200,000 secure an indefinite contract that offers complete colombian benefits...
We're seeking an experienced bilingual equipment coordinator to join our team, responsible for processing equipment orders placed by equipment sales force; coordinating, staging, and delivery of equipment orders; acting as a liaison between equipment specialist, service managers, manufacturers, and distribution centers regarding equipment orders; receiving and responding to internal and external customer inquiries; resolving equipment related issues/problems; working with regions to maintain regional inventory; processing vendor claims. **requirements**: - experience working in logistics. - experience working with as liaison with vendors. - experience with pricing and inventory. - experience with project management. - experience in proofreading quotes, purchase order and receipts. **benefits**: - agile hiring process. - weekends off. - indefinite-term contract with colombian benefits. - opportunities for professional growth. - competitive salary....
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