Empresa americana en búsqueda de docente especializado de recepción y gestión de reservas hoteleras para dictar capacitación a personal del departamento de recepción del sector hotelero. requisitos: formación académica en hotelería,turismo, administración hotelera o áreas afines. experiência mínima de 2 años trabajando en recepción hotelera o en áreas relacionadas con la gestión de reservas. experiência como formador/a, docente o capacitador. conocimiento práctico en manejo de sistemas de gestión hotelera (pms), check-in / check-out, atención al cliente, técnicas de venta y manejo de reservas. habilidades de comunicación clara, liderazgo y didáctica para enseñar a grupos. deseable dominio del idioma inglés a nível intermedio o avanzado. tipo de puesto: temporal duración del contrato: 4 días horas previstas: no menos de 12 por semana...
**additional information** **job number**25074759 **job category**finance & accounting **location**barranquilla marriott hotel, calle 1a #25-40 lote d7 portal del genoves, barranquilla, montecarmelo, colombia, 81007 **schedule**full time **located remotely?**n **position type** non-management *** check figures, postings, and documents for accuracy. organize, secure, and maintain all files, records, cash and cash equivalents in accordance with policies and procedures. record, store, access, and/or analyze computerized financial information. classify, code, and summarize numerical and financial data to compile and keep financial records, using journals, ledgers, and/or computers. prepare, maintain, audit, and distribute statistical, financial, accounting, auditing, or payroll reports and tables. complete period-end closing procedures and reports as specified. respond to and/or resolve questions, issues, or disputes from marriott's shared service center/guest. process customer tax exemptions following government regulations. review, reconcile, and process credit card vouchers and advance deposits. monitor and audit gift certificate and incentive award redemption activity. follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. anticipate and address guests’ service needs; assist other employees to ensure proper coverage and prompt guest service. speak with others using clear and...
¡estamos contratando en medellín! buscamos ama de llaves para hotel. si tienes experiência en housekeeping y atención al detalle, ¡te estamos esperando! experiência mínima de 3 años en el area de habitaciones estudios certificados conocimiento en normas de higiene y limpieza aplicada en hoteles habilidades para liderar y supervisar equipos de trabajo habilidades de servicio al cliente tipo de puesto: tiempo completo...
Responsabilidades: manejo de gghh pago y liquidaciones de nómina prcoesos de vinculación y desvinculación conocimiento en legislacion laboral y en sst. requisitos: manejo de herramientas para liquidación de nómina y prestaciones sociales (primas, cesantías, vacaciones, retenciones, etc.). conocimientos básicos de salud ocupacional e indicadores de gestión en rrhh. manejo de software especializado (sap, nómina plus, siigo, u otros) al menos 1 a 2 años de experiência en cargos relacionados con recursos humanos, liquidación de nómina y/o gestión en sst conocimientos en administración y servicio al cliente. mínimo 1 a 2 años de experiência previa en cafeterías, restaurantes o puntos de venta similares. experiência en manejo de herramientas para afiliaciones a eps, arl, afp y caja de compensación familiar. capacidad para gestionar documentos, contratos, nóminas y procedimientos con precisión. manejo de herramientas informáticas beneficios: ambiente de trabajo profesional y dinámico. oportunidades de desarrollo y crecimiento. ¡esperamos conocerte! tipo de puesto: tiempo completo...
Responsabilidades: manejo de costos de alimentos y bebidas inventarios y manejo de compras con proveedores requisitos: técnico, tecnólogo o estudiante en contabilidad, administración de empresas, logística, ingeniería industrial, gestión financiera o carreras afines manejo de métodos de inventario conocimiento en control de rotación, pérdidas y ajustes de inventarios procesos de negociación con proveedoresgestión de órdenes de compra y análisis de precios excel avanzado (tablas dinámicas, macros, análisis de datos) 1 a 2 años de experiência en áreas relacionadas con costos, inventarios y/o compras. horarios:rotativos beneficios: ambiente de trabajo profesional y dinámico. oportunidades de desarrollo y crecimiento. ¡esperamos conocerte! tipo de puesto: tiempo completo...
Empresa americana en búsqueda de docente especializado de recepción y gestión de reservas hoteleras para dictar capacitación a personal del departamento de recepción del sector hotelero. **requisitos**: - formación académica en hotelería,turismo, administración hotelera o áreas afines. - experiência mínima de 2 años trabajando en recepción hotelera o en áreas relacionadas con la gestión de reservas. - experiência como formador/a, docente o capacitador. - conocimiento práctico en manejo de sistemas de gestión hotelera (pms), check-in / check-out, atención al cliente, técnicas de venta y manejo de reservas. - habilidades de comunicación clara, liderazgo y didáctica para enseñar a grupos. - deseable dominio del idioma inglés a nível intermedio o avanzado. tipo de puesto: temporal duración del contrato: 4 días horas previstas: no menos de 12 por semana...
1 day ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of risk & compliance : the business excellence act as a core team member in establishing and implementing risk & compliance initiatives and activities across the organization. requirements to apply: • ensure compliance to all client and internal policies & procedures. • collaborate with processes owners in order to close the non-conformities identified during audits & implement industry best practices to increase efficiencies. • conduct training & awareness sessions to ensure compliance across all levels. • identify and drive process improvement across the organization. • act as a core team member in achieving & maintaining of various certifications in the organization like iso 27001:2013, pci dss, soc 1&2, etc. we offer: indefinite term contract + benefits according to law. professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. ig...
Direct message the job poster from igt solutions we are a multinational company operating in the telecommunications sector and bpo focused on customer service, currently experiencing constant growth in colombia. we want you to be part of this great team. we are looking for the position of assistant manager , responsible for overseeing daily operations within a bpo environment, directly managing team leaders to ensure frontline performance and alignment with client expectations. requirements to apply: candidate graduated in any discipline, with a good academic record. high proficiency in english (c1 level). experience as an assistant manager. experience as a team leader or senior team leader for at least 1 year. job responsibilities: adherence to service levels - ensure the team meets and exceeds stipulated timelines and service level agreements. manage absenteeism and staffing - regularly monitor staff to address issues effectively and efficiently. maintain engagement levels with agents - train, coach, motivate team members, conduct monthly meetings. hiring, attrition, and performance appraisal management - responsible for staff retention, recruitment, and performance evaluations. quality updates and call escalations - monitor team productivity, resolve escalated queries, ensure team awareness of policy/process updates. client interactions - meet deadlines and coordinate with client representatives on process-related issues. we offer: indefinite-term contract with benefits according to law. opportunities for professional growth within the company. biweekly payments. immedia...
Bilingual quality analyst (english level b2) bilingual quality analyst (english level b2) direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual quality analyst , that achieves the targets given by the client as well as the internal targets to ensure that the goals are achieved on all the levels. requirements to apply: • candidate must be a graduate in any stream. • experience as a quality analyst, desirable. • candidate must have bpo experience. • iso / copc certification will be appreciated. • travel diploma will be appreciated. • excellent oral, written and interpersonal communication skills. • exceptional listening and analytical skills. • intermediate level of knowledge/expertise with pc hardware and software (word and excel). • intermediate to advanced level of knowledge with internet technology; familiarity with cable modem technology desired. • strong knowledge of customer care processes and techniques. • demonstrated ability to work well in a team environment. • dedication to providing exceptional customer service. job responsibilities: • responsible for developing and implementing quality management procedures and systems. • to determine and document any areas that may need improvement. • to review the current policies and improvise plans to improve upon the existing quality standards. • to review and analyze the effectiveness of the ...
2 days ago be among the first 25 applicants direct message the job poster from igt solutions we are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of bilingual real time analyst, focusing on monitoring and optimizing real-time performance to ensure optimal staffing levels and service delivery. this position requires strong analytical skills, attention to detail, and effective collaboration with various departments. requirements to apply: • bachelor's degree in business administration, statistics, or related field. • proven experience in workforce management or related field. • proficiency in workforce management software (e.g., verint, genesys, aspect) and microsoft excel. • strong analytical skills and attention to detail. • excellent communication and interpersonal skills. • ability to work effectively in a fast-paced environment and adapt to changing priorities. • knowledge of call center operations and terminology is a plus. job responsibilities: • monitor real-time performance metrics, including call volumes, service levels, and agent adherence. • make real-time adjustments to staffing levels and schedules to maintain optimal service delivery. • communicate with operations teams to address staffing gaps and service level issues promptly. • analyze historical data and trends to identify opportunities for improvement in staffing and scheduling. • provide regular updates and reports on real-time perfor...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of trilingual quality analyst, that achieves the targets given by the client as well as the internal targets to ensure that the goals are achieved on all the levels. requirements to apply: • candidate must be a graduate in any stream. • experience as a quality analyst, desirable. • candidate must have bpo experience. • iso / copc certification will be appreciated. • travel diploma will be appreciated. • excellent oral, written and interpersonal communication skills. • english level: b2. • portuguese level: b2. • exceptional listening and analytical skills. • intermediate level of knowledge/expertise with pc hardware and software (word and excel). • intermediate to advanced level of knowledge with internet technology; familiarity with cable modem technology desired. • strong knowledge of customer care processes and techniques. • demonstrated ability to work well in a team environment. • dedication to providing exceptional customer service. job responsibilities: • responsible for developing and implementing quality management procedures and systems. • to review business statistics. • to determine and document any areas that may need improvement. • to review the current policies and improvise plans to improve upon the existing quality standards. • to review and analyze the effectiveness of the modifications made. • effective communication and r...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of work force management wfm tl. requirements to apply: • graduate in any discipline, with good academic profile. • minimum 4 years bpo experience. • 1 year in supervisor or tl role. • be proficient with ms office esp. excel. • analytical and methodical abilities. • strong team-building skills. • able to effectively assess operational inefficiencies. • good knowledge of measurable tasks. • excellent goal tracking and report writing. • strong supervisory skills with an eye for detail. • excellent written and verbal communication skills in english (b2+). • flexible and adaptive to work schedules. • high level of integrity and accountability. we offer: indefinite term contract + benefits according to law. 3.200.000 base salary. professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo. about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality companies. we provide digital contact ce...
We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of work force management wfm tl. requirements to apply: • graduate in any discipline, with good academic profile. • minimum 4 years bpo experience. • 1 year in supervisor or tl role. • be proficient with ms office esp. excel. • analytical and methodical abilities. • strong team-building skills. • able to effectively assess operational inefficiencies. • good knowledge of measurable tasks. • excellent goal tracking and report writing. • strong supervisory skills with an eye for detail. • excellent written and verbal communication skills in english (b2+). • flexible and adaptive to work schedules. • high level of integrity and accountability. we offer: indefinite term contract + benefits according to law. 3.200.000 base salary. performance incentives up to 15% professional growth in the company (professional career). biweekly payments. immediate hiring. full availability + 2 days off per week. wfo about igt solutions igt solutions (igt) is a leading bpm, technology and digital services and solutions company committed to deliver innovation and business excellence across the entire spectrum of travel, transportation and hospitality domain. established in 1998, with 100% focused on the travel industry, we have more than 70 marquee customers globally. igt serves 4 in top 5 airlines, 4 out of top 5 travel companies, 4 out of top 5 hospitality ...
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