Eligibility & benefits assistant team lead who we are: third way health ( ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we are seeking a full-time assistant team lead for our team. the assistant team lead will support the team lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. you will play a key role in supporting different aspects of operations including helping our clients and managing teams. responsibilities: - take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - provide accurate, satisfactory answers to patients’ queries and concerns - de-escalate situations involving dissatisfied patients, offering patient assistance and support - contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) - guide patients through navigating the practice website and or troubleshooting the member/patient app - assist the team lead in guiding and managing the members team - provide recommendations and support for all...
**who we are**: **about the position**: we are seeking a full-time assistant team lead for our team. the assistant team lead will support the team lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. you will play a key role in supporting different aspects of operations including helping our clients and managing teams. **responsibilities**: - take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. - provide accurate, satisfactory answers to patients’ queries and concerns - de-escalate situations involving dissatisfied patients, offering patient assistance and support - contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) - guide patients through navigating the practice website and or troubleshooting the member/patient app - assist the team lead in guiding and managing the members team - provide recommendations and support for allocating team resources effectively to practices/patients as directed by the team lead - assist in monitoring team goals and performance measures - participate in evaluating the quality of services provided by the team - ensure patient satisfaction scores meet required levels - provide training and support during service migration for new hires, as needed - offer call support to other team members in the absence of the team lead - update process documentation, as needed - manage if the team lead is not available **required skills and q...
Eligibility & benefits assistant team lead who we are: third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we are seeking a full-time assistant team lead for our team. the assistant team lead will support the team lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. you will play a key role in supporting different aspects of operations including helping our clients and managing teams. responsibilities: take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. provide accurate, satisfactory answers to patients’ queries and concerns de-escalate situations involving dissatisfied patients, offering patient assistance and support contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) guide patients through navigating the practice website and or troubleshooting the member/patient app assist the team lead in guiding and managing the members team provide recommendations and support for allocating team...
Third way health helps medical practices across the united states improve patient experience and access while reducing the administrative burden on practices. we enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world-class team of service representatives. what unites us is our passion to support providers and help patients from all backgrounds to have a better healthcare experience. about the role we're seeking an information security lead to enhance and extend security frameworks that protect millions of patients' sensitive healthcare data. you'll architect comprehensive security programs in a highly regulated healthcare environment, ensuring our platform meets the highest standards of data protection while enabling seamless patient care experiences that leverage leading-edge ai and technology. this is a high-impact leadership role—ideal for someone eager to "own the outcome" and establish security excellence in a "high tech + high touch" healthcare environment. what you'll do design and implement a comprehensive information security strategy aligned with business objectives and stringent healthcare regulatory requirements including hipaa, soc 2, and hitrust. architect and maintain security policies, procedures, and controls that protect patient data while enabling operational efficiency across all platform interactions. conduct regular risk assessments, security audits, and vulnerability management programs to proactively identify and mitigate threats. lead incident response processes and coord...
Third way health helps medical practices across the united states improve patient experience and access while reducing the administrative burden on practices. we enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world class team of service representatives. what unites us is our passion to support independent physicians and help patients from all backgrounds to have a better healthcare experience. about the role we’re looking for a full-time software engineer who will help design, develop, deploy, and scale applications that power a suite of medical front office workflows, leveraging technology to reduce the potential for error while minimizing the amount of manual effort required. these workflows, which include appointment scheduling, financial clearance, and inquiry handling, are maintained alongside actively curated knowledge bases and an evolving ecosystem of third party systems (e.g., ehrs, eligibility / authorization services, provider registries). you will help design and optimize real-time voice ai applications, integrating nlp models, speech-to-text (stt), text-to-speech (tts), and intent recognition to service interactions. you will also advance software engineering practices for securely delivering microservices and real-time voice applications across our own cloud infrastructure, as well as infrastructure managed by salesforce and other strategic partners. you will help shape our engineering culture and uphold our values to act as one team, own the outcome, default to open, learn throug...
Third way health helps medical practices across the united states improve the patient experience while reducing the administrative burden on practice owners. we enable practices to enhance the experience of their patients by providing them with a leading service automation platform and a world class team of service representatives. what unites us is our passion to support physicians and provide better access for patients from all backgrounds. about the position we're looking for a mulesoft developer to join our team in medellín, colombia. you'll architect and build critical api integrations that connect healthcare providers' ehr systems with our platform, enabling seamless data flow for millions of patient interactions. this is a high-impact role where you'll define how healthcare data flows through our platform, directly enabling better patient care through real time system integration. what you'll do design and architect scalable integration solutions that enable seamless data exchange between diverse ehr systems and our platform, with reusable components for multiple clients. lead the design and development of mulesoft applications, ensuring they align with the business needs. design error handling and monitoring strategies for mission-critical healthcare integrations. establish integration architecture standards and best practices for healthcare data exchange. develop and maintain detailed implementation and migration documentation, including integration points, and configuration details. implement ci/cd workflows for controlled releases with automated testing and post-...
Third way health helps medical practices across the united states improve the patient experience while reducing the administrative burden on practice owners. we enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world-class team of service representatives. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position as a user experience (ux) lead at third way health, you will play a critical role in shaping the digital experience for both medical providers and patients. you’ll be responsible for designing intuitive, accessible, and user-friendly solutions that align with our mission of improving patient access and satisfaction while supporting healthcare providers in their daily operations. this is an opportunity to drive ux strategy from the ground up and have a direct impact on healthcare delivery in practices nationwide. responsibilities drive the ux design process, from concept to execution, across our various engagement platforms. collaborate closely with product managers, developers/engineers, system administrators, operations/service teams, and commercial teams to create seamless, human-centered designs that improve patient and provider experiences. conduct user research, interviews, and usability tests with both patients and medical staff to deeply understand their needs, pain points, and behaviors. translate complex healthcare experiences into simple, intuitive interfaces that increase patient engageme...
Who we are: third way health (www.thirdway.health) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we are seeking a full-time assistant team lead for our member's team. the assistant team lead will support the team lead in various administrative and leadership tasks, ensuring efficient team operations and high-quality client services. you will play a key role in supporting different aspects of operations including helping our clients and managing teams. responsibilities: take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. provide accurate, satisfactory answers to patients’ queries and concerns de-escalate situations involving dissatisfied patients, offering patient assistance and support contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) guide patients through navigating the practice website and or troubleshooting the member/patient app assist the team lead in guiding and managing the members team provide recommendations and support for allocating team resources effectively to practices/...
Third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we’re looking for full-time agents for our medical provider support services team in the medellin area. as part of our provider support services team you will have the chance to help us improve the healthcare experience in the us for thousands of patients and providers by helping them with their inquiries (incl. claims payment status checks, provider dispute resolution, insurance eligibility verification, authorization status check, etc.). salary: 3.000.000 cop , plus bonus 150.000 cop contract type: indefinite contract work location: onsite with the possibility to work from home starting in q2 2024 based on performance responsibilities: provide inbound call center services for client’s providers take provider calls and help them with e.g., claims payment status checks, insurance eligibility verification, medical authorizations, dispute resolution, etc. provide accurate, satisfactory answers to providers’ queries and concerns de-escalate situations involving dissatisfied providers, offering assistance and support review accounts, pr...
Get immediate access to 2,181,000 premium jobs direct access to top employers gain full access to exclusive job listings from leading companies worldwide. verified, high-quality jobs only no ads, scams, or junk-just genuine opportunities. explore thousands of open positions tailored to your lifestyle, including flexible remote jobs. exclusive resume review receive expert feedback with personalized suggestions to enhance your resume. who we are third way health helps medical practices across the united states improve the patient experience while reducing the administrative burden on practice owners. we enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world class team of service representatives. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position as a user experience (ux) lead at third way health, you will play a critical role in shaping the digital experience for both medical providers and patients. you’ll be responsible for designing intuitive, accessible, and user-friendly solutions that align with our mission of improving patient access and satisfaction while supporting healthcare providers in their daily operations. this is an opportunity to drive ux strategy from the ground up and have a direct impact on healthcare delivery in practices nationwide. responsibilities drive the ux design process, from concept to execution, across our various engagement platform. collaborate closely with product mana...
Recession-proof industry providing the opportunity to give back competitive compensation and benefits industry training and advancement opportunities company overview rytech is a nationally recognized leader in the water damage industry. our principles are based on integrity and accountability. at rytech you get a unique opportunity to work with franchises across the country, third-party administrators, and carriers to create a seamless experience. if you love building relationships and creating quality results, rytech is the place for you! job summary a water mitigation technician is responsible for the daily service of mitigation assignments, new referrals, and existing, as well as customer and manager communications to accomplish their duties. responsibilities be available by phone and email during scheduled on-duty hours communicate daily with the operations manager/assistant ops manager maintaining a company-issued vehicle fleet vehicle handbook, sds sheet, equipment, consumables, vehicle maintenance maintain a daily update of all files in the mica app be available 24/7 when working on-call rotation communicate daily with customers/insurance personnel qualifications experience working with insurance claims is a plus excellent communication and customer service skills willing to travel in times of need cat situations helping other areas must be knowledgeable of ipad features must be able to listen and follow directions must be able to lift and maneuver heavy equipment/contents compensation: $20.00 - $25.00 per hour william "bubba" ryan started rytech in the earl...
Third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we’re looking for full-time team members for our eligibility team in the medellin area. as part of our eligibility team you will have the chance to help us improve the healthcare experience in the us for thousands of patients by helping them with their eligibility information and inquiries (incl. eligibility verification, eligibility updates, coordination of benefits , etc.). salary: 3.000.000 cop , plus bonus 150.000 cop indefinite contract. responsibilities: enter new member eligibility records into ez cap following established guidelines validate coordination of benefits (cob) to determine payment responsibilities verify current and past patient eligibility obtain eligibility requests via email, and eligibility portal and perform eligibility checks provide assistance to personnel from other departments with eligibility-related issues review accounts, providing updates and information current plan statuses help to train new employees and inform them about the twh’s procedures and management policies required skills and qualificati...
Third way health ( www.thirdway.health ) helps medical practices and healthcare organizations across the united states to improve the patient experience while reducing the administrative burden on practice owners and management. we enable practices and healthcare organizations to enhance the experience of their patients by providing them with a leading technology platform and world class services. what unites us is our passion to support physicians and help patients from all backgrounds to have a better healthcare experience. about the position: we’re looking for a full-time patient concierge representative for our patient concierge team in the medellin area. as part of our patient concierge team you will have the chance to help us improve the healthcare experience in the us for thousands of patients. ideal candidates are passionate about helping patients with scheduling appointments, answering questions, and addressing any non-clinical concerns. salary: 3.000.000 cop , plus bonus indefinite contract. responsibilities: take patient calls and help patients to e.g., schedule appointments, navigate intake, etc. provide accurate, satisfactory answers to patients’ queries and concerns de-escalate situations involving dissatisfied patients, offering patient assistance and support contact patients to inform them about available test results or remind them about upcoming events in their care plan (e.g., annual wellness visit) guide patients through navigating the practice website and or troubleshooting the member/patient app help patients to find the right care and specialists with...
Third way health helps medical practices across the united states improve the patient experience while reducing the administrative burden on practice owners. we enable practices to enhance the experience of their patients by providing them with a leading patient engagement platform and a world-class team of service representatives. what unites us is our passion for supporting independent physicians and helping patients from all backgrounds have a better healthcare experience. about the position we’re looking for a full-time test analyst to join our team in medellín, colombia. as a test analyst, your primary responsibility will be to conduct thorough testing of voice-based applications, assessing usability, functionality, and performance of ai-driven patient engagement tools. key responsibilities collaborating with product team members (e.g., product managers, software engineers, system administrators, analysts) to establish targets and processes for continuously improving system reliability, with a focus on voice interactions and ai-generated responses. embedding quality engineering principles, including defining data standards and acceptance criteria, to help “shift testing left” in the product development process. designing, executing, and documenting test plans, system monitoring, and data sync routines to ensure that our voice ui and llm-based functionalities meet functional and non-functional requirements as internal and external software configurations change. executing structured test cases for voice-based interactions, ensuring accuracy, clarity, and consistency in ...
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