SOFTWARE QUALITY ASSURANCE (QA) TESTER (R-880)

**job overview**: **key responsibilities**: **software quality assurance (qa) testing**: - develop deep knowledge of product to understand correct behavior and ability to resolve customer issues. - develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications. - identify, document, and track defects and issues in the software using jira. - collaborate with the development team to reproduce and isolate issues, and provide insights for debugging. - perform manual and automated tests to ensure software is free from defects, meeting business needs and quality standards. - execute load and performance testing to ensure scalability and performance benchmarks are met. **tier 2 support**: - provide technical support and troubleshooting assistance for users experiencing software issues, escalating only the most complex problems to tier 3 support or development teams. - diagnose and resolve issues related to software bugs, functionality, integrations, and configuration. - maintain and update knowledge base articles for end-users and team members. - document all support requests, resolutions, and customer interactions in a ticketing system - coordinate with development to communicate and resolve known issues affecting customers. - develop customer training materials and documentation. **required skills and qualifications**: - english written and verbal communication: c1/c2 - proven experience as a qa tester, software tester, or similar role in a software development environment. - solid understanding of q...