**job overview**: **key responsibilities**: **software quality assurance (qa) testing**: - develop deep knowledge of product to understand correct behavior and ability to resolve customer issues. - develop and execute detailed test plans, test cases, and test scripts based on product requirements and specifications. - identify, document, and track defects and issues in the software using jira. - collaborate with the development team to reproduce and isolate issues, and provide insights for debugging. - perform manual and automated tests to ensure software is free from defects, meeting business needs and quality standards. - execute load and performance testing to ensure scalability and performance benchmarks are met. **tier 2 support**: - provide technical support and troubleshooting assistance for users experiencing software issues, escalating only the most complex problems to tier 3 support or development teams. - diagnose and resolve issues related to software bugs, functionality, integrations, and configuration. - maintain and update knowledge base articles for end-users and team members. - document all support requests, resolutions, and customer interactions in a ticketing system - coordinate with development to communicate and resolve known issues affecting customers. - develop customer training materials and documentation. **required skills and qualifications**: - english written and verbal communication: c1/c2 - proven experience as a qa tester, software tester, or similar role in a software development environment. - solid understanding of q...
Tongo financial is transforming the way real estate professionals manage their cash flow. our innovative financial solutions allow real estate agents to access future commissions as upfront capital, empowering them to invest in their business and personal growth without waiting for a closing. we provide flexible, responsible financial tools that align with the unique earning cycles of real estate professionals, ensuring they have the resources they need when they need them. as a fast-growing startup, we thrive in a dynamic, fast-paced environment and seek individuals who are adaptable, proactive, and ready to contribute to our success. **position overview** since we are a rapidly growing startup with evolving policies, we need a critical thinker and problem solver who can make sound judgment calls in real-time. this role also requires strong research skills to locate and verify public records, broker information, and contact details to support collections efforts. **key responsibilities** **customer service & collections** - engage in professional yet firm conversations regarding delinquent accounts and payment obligations. - assess client financial situations and negotiate reasonable payment plans with good judgment. - maintain empathy and professionalism while ensuring compliance with company policies. - follow up on outstanding balances and take necessary actions to recover funds. **real estate finance & public records research** - conduct thorough public records research to locate brokerage details, agent contact information, and financial obligations. - ...
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