2 days ago be among the first 25 applicantsget ai-powered advice on this job and more exclusive features. join us as a customer experience analystturn voice into value. shape how we connect with customers.are you passionate about transforming data into meaningful experiences? we're looking for a customer experience analyst to join our advisory services & applied insights team. you'll play a critical role in a fast-paced, multi-channel contact center environment — uncovering insights, driving strategy, and making the customer voice count. what you'll doas a cx analyst, you'll be the internal advocate for our customers. using advanced analytics and speech analytics platforms like callminer, you'll help us deliver effortless, impactful experiences.you will:analyze customer data from feedback surveys, voice interactions, web analytics, social media, and performance metrics.leverage callminer to uncover conversation trends, emotional signals, and areas for process improvement.identify key patterns, root causes of friction, and moments that matter.translate insights into compelling, actionable recommendations for cross-functional teams.use storytelling, visualization, and modeling to influence decisions at all levels.monitor the impact of your recommendations and continuously optimize the customer journey.you're more than data-driven — you're customer-obsessed and results-oriented. you're excited by the idea of turning complexity into clarity.you bring:advanced english level (c1).bachelor's or master's degree in a relevant field.2+ years of experience in cx, data, or marke...
2 days ago be among the first 25 applicants get ai-powered advice on this job and more exclusive features. join us as a customer experience analyst turn voice into value. shape how we connect with customers. are you passionate about transforming data into meaningful experiences? we're looking for a customer experience analyst to join our advisory services & applied insights team. you'll play a critical role in a fast-paced, multi-channel contact center environment — uncovering insights, driving strategy, and making the customer voice count. what you'll do as a cx analyst, you'll be the internal advocate for our customers. using advanced analytics and speech analytics platforms like callminer, you'll help us deliver effortless, impactful experiences. you will: - analyze customer data from feedback surveys, voice interactions, web analytics, social media, and performance metrics. - leverage callminer to uncover conversation trends, emotional signals, and areas for process improvement. - identify key patterns, root causes of friction, and moments that matter. - translate insights into compelling, actionable recommendations for cross-functional teams. - use storytelling, visualization, and modeling to influence decisions at all levels. - monitor the impact of your recommendations and continuously optimize the customer journey. you're more than data-driven — you're customer-obsessed and results-oriented. you're excited by the idea of turning complexity into clarity. you bring: - advanced english level (c1). - bachelor's or master's degree in a relevant field. - 2+ yea...
About the role transcom is seeking a highly motivated and technically proficient solution arquitect to join our dynamic global bpo team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inputs to the p...
About the role transcom is seeking a highly motivated and technically proficient business analyst to join our dynamic global bpo team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inputs to the pri...
About the role transcom is seeking a highly motivated and technically proficient technical account manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost inputs to th...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
About the role transcom is seeking a highly motivated and technically proficient global it, digital & ai bid manager to join our dynamic global team. in this key role, you will lead all technical solutioning activities related to it, digital, ai, and security for client rfps, rfqs, and rfis within the contact center and bpo industry. you will be responsible for designing compelling and cost-effective technology solutions that align with client requirements and support transcom’s strategic bid efforts. your role requires strong cross-functional collaboration, a deep understanding of contact center technologies, and the ability to communicate complex technical details to both internal stakeholders and external clients. you will act as the single point of contact for all it-related inputs in the bid lifecycle. key responsibilities client-focused solutioning interpret and address rfp/rfq requirements, translating them into comprehensive it solution documents. develop and present it, digital/ai, and security solutions in client meetings, including addressing technical inquiries. ensure all solution components meet client expectations and are accurately included in submission materials. bid & proposal management lead end-to-end it solutioning across multiple, concurrent bids with a high level of precision and speed. collaborate with internal it, security, digital, and sales teams to develop robust technical solutions and accurate cost models. deliver documentation including rfp responses, technical diagrams, presentations, and statements of conformity. provide it-related cost in...
Warm greetings! we contact you from transcom; we are reaching you since we have the best opportunity for you, and we would love to invite you to live our we care culture 🤝🤩. job offer: customer service specialist lob: customer service and value added services for a luxury brand in the fashion industry. base salary: $2.800.000 + bonus ($230.000 food + performance up to 10% $280.000) welcome bonus 2m (conditions apply) mode: on-site -> carrera 19 #100-45, wework building 🏢 schedules: 42 hours/week, 2 days off --> training 3 weeks --> sunday to sunday 7:00 am-12am requirements: living in bogotá🏠 high school diploma 📄 advanced english (c1) full availability (24/7) 6 months of customer service experience we want you to be part of this opportunity!...
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