(VMG-419) TALENT ACQUISITION PARTNER

**overview** are you ready to join an agile, diverse, and global team of innovators and disruptors in redefining the b2b payment space for startups and smes in emerging markets? tribal credit is built for companies looking for a better way to pay business expenses and optimize their financial management. we provide modern payment methods like multi-currency physical and virtual business visa cards and a powerful spend management platform to track and control expenses—all in one seamless interface. our founders are serial entrepreneurs who have launched startups both in emerging markets and the u.s. we're backed by leading international investors, including softbank, qed investors, beco capital, global ventures, endeavor catalyst, endure capital, and otg ventures. we're also part of the visa fintech fast track program among an elite group of fintechs. inspired by fellow founders building amazing things all over the world, we're on a mission to power sme and startup growth in emerging markets to bridge the business financial inclusion gap. **as a talent acquisition partner you will...** - develop strategic relationships and conduct high-level conversations around hiring with senior leaders at the organization. - manage end to end recruiting processes mostly to sales area across colombia and latam. - source and attract diverse talent while delivering a great positive experience for internal and external clients. - collaborate with cross-functional teams to hire the best talent in the market. - track and analyze metrics to report on hiring progress. - work closely...

REMOTE SUPPORT TECHNICIAN (L2 - FRONTLINE)

fullTime

Ark solvers is miami's attentive, reliable and knowledgeable cyber security and it company. founded in 2010, our it company was established with the mission of helping businesses manage their it and keep them secure. the role technical support (client-facing) handle incoming service requests as the first responder; resolve or escalate based on complexity. support user issues related to microsoft 365, windows os, remote access, printers, voip, cybersecurity tools, and network basics. provision users and devices, configure new setups, and troubleshoot common msp client environments. deploy and support endpoint security solutions, dns filtering, mfa, and remote backup solutions. sop creation & documentation write, edit, and maintain internal sops, checklists, and knowledge base articles. translate tribal knowledge into clear, repeatable steps for use by techs at all levels. keep documentation up to date in it glue and ensure all client environments are well-documented. standardize repeat tasks into documented workflows to support automation and efficiency. client experience communicate proactively and professionally set expectations, give clear updates, and follow up. act as a customer advocate internally, ensuring issues are fully resolved and documented for future reference. team collaboration participate in daily huddles and weekly tech meetings to identify recurring issues and process gaps. collaborate with l1s and l3s to fine-tune documentation and identify automation opportunities. provide input on how to improve onboarding, ticket handling, and escalation procedures. ...

REMOTE SUPPORT TECHNICIAN (L2 - FRONTLINE)

fullTime

The offer great work environment flexible working options work alongside & learn from best in class talent the job technical support (client-facing) handle incoming service requests as the first responder; resolve or escalate based on complexity. support user issues related to microsoft 365, windows os, remote access, printers, voip, cybersecurity tools, and network basics. provision users and devices, configure new setups, and troubleshoot common msp client environments. deploy and support endpoint security solutions, dns filtering, mfa, and remote backup solutions. sop creation & documentation write, edit, and maintain internal sops, checklists, and knowledge base articles. translate tribal knowledge into clear, repeatable steps for use by techs at all levels. keep documentation up to date in it glue and ensure all client environments are well-documented. standardize repeat tasks into documented workflows to support automation and efficiency. client experience communicate proactively and professionally set expectations, give clear updates, and follow up. act as a customer advocate internally, ensuring issues are fully resolved and documented for future reference. team collaboration participate in daily huddles and weekly tech meetings to identify recurring issues and process gaps. collaborate with l1s and l3s to fine-tune documentation and identify automation opportunities. provide input on how to improve onboarding, ticket handling, and escalation procedures. the profile 2+ years in an it support role, ideally within an msp. strong experience with microsoft 365 admin c...