Job description: - fluency in spoken and written english. at least 1 year of experience in ict service desk operations or ict helpdesk. analytical mind. attention to detail. team player with the capacity to work in a multicultural environment. capacity to work independently under minimal supervision. capacity to comply with established guidelines and instructions from supervisor. capacity and willingness to acquire new skills and knowledge through self-learning and research. provides tier-1 support to users for all systems and services falling within the usd asia service catalog. when an incident cannot be resolved or a request fulfilled at the tier-11 level, escalate the ticket and follow up with the escalation team until incident resolution or request fulfillment. distributes tickets to usd hubs based on established procedures whenever acting as a dispatcher. completes the beginning of shift checklist and prepares the end of shift report whenever covering a shift alone (typically when assigned to work on saturday or sunday). drafts and sends broadcast emails in relation to major incidents whenever covering a shift alone (typically when assigned to work on saturday or sunday). contributes to the continuous improvement of usd processes and usd knowledge base. provides guidance to new/junior service desk agents. performs other duties as assigned....
Job description: trigyn has a contractual opportunity for an oracle fusion middleware systems administrator. this resource will be working remotely. job responsibilities: senior oracle fusion middleware administrator with a minimum of 10 years of experience, and the candidate should work in the edt/est time zone from 8 hours to 17 hours and is in or near that time zone. scope of work: leadership (senior resources): • provide strategic guidance for middleware hosting services and solutions • manage middleware projects and provide technical leadership in deploying new services following the best practices • assist the team lead and/or unit head in the delivery of client service delivery agreements (sdas) to partner agencies • assist the team lead and/or unit head with the coordination, preparation, presentation and implementation of new proposals and projects linked to the service delivery agreements • provide technical leadership and be a go-to expert for troubleshooting issues related to middleware components deployed on-premises and in the cloud service management: • manage, prioritize and take ownership of tasks assigned to the middleware team including service requests, change requests, incidents, problems and project tasks • monitor and take ownership of tasks assigned to the middleware team ensuring completion within sla targets technical support: • provide operational and deployment support for all middleware services hosted on-premises and cloud • design, install, configure and support middleware infrastructure components • perform environment cl...
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