Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a product marketing director working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do we are looking for a product marketing director to join our team and help us deliver innovative and engaging customer experience solutions to our clients. as a product marketing director, you will be responsible for developing and executing go-to-market strategies, creating compelling product messaging and positioning, and collaborating with cross-functional teams to launch and promote our products. you'll report to the vice president of marketing. during a typical day, you’ll create and update product collateral, such as website copy, brochures, case studies, white papers, and sales presentations support product launches, campaigns, and events to generate demand and awareness measure and report on the effectiveness of product marketing initiatives and optimize them based on data what you bring to the role bachelor's degree in marketing, business, or a related field 6+ years of experience in product marketing in the customer experience or technology industry excellent written and verbal communication skills, with the ability to craft and deliver compelling stories strong analytical and problem-solving skills, with the ability to use data to drive decisions proven ability to work in...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience.as a pardot marketing automation specialist working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do do you love to plan, build, and analyze marketing campaigns to help drive brand awareness, lead engagement, and demand generation? do you value being a technical subject matter expert, able to support ongoing technical and best practices in close collaboration within a larger marketing organization? as a pardot marketing automation specialist, you will be leading campaign and demand generation initiatives within the pardot platform, working closely with the marketing design and content teams to implement pardot email and nurture sequence best practices, as well as campaign optimization and engagement scoring. you'll report to the executive director of marketing operations and digital experience. you’ll contribute to the success of the business by enabling email, lead nurturing, and demand generation best practices to demonstrate why ttec is the best cx partner in the market and help grow lead volume, quality, and engagement. during a typical day, you’ll lead nurturing programs, including the creation of engagement studio programs:configuration of cadence, actions, and rulesimplementation of email nurture best practicesreporting of sequence metrics and optimization oppo...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a desktop support associate technician working onsite in barranquilla, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombiasays it all! what you’ll be doing do you have a passion to translate technical issues? want to learn and grow your own knowledge in various it fields? in this role, you’ll be the hero for all forefront associates as you will help navigate and deliver basic it support daily. in doing so, you’ll be exposed to many different it scenarios, perfect for growing your own tech expertise and becoming well rounded with information. your great listening skills and ability to read between the lines will allow you to find the route of the associates' problem and translate it to an it solution. you’ll report to the desktop support director. you’ll contribute to success of the business by leading and resolving the associates' technical issues and bringing amazing support. during a typical day, you’ll · proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic it and desktop navigation knowledge · provide user level technical support by installing, configuring, maintaining and troubleshooting pc hardware and software issues · bridge an end-to-end resolution during the help ticket life cycle while performing ...
Representante de servicio al cliente bilingüe - español - inglés representante bilingüe de atención a clientes – inglés - español crear sonrisas es lo que hacemos en ttec… en ti y en los clientes. como representante bilingüe de atención a clientes – inglés - español en bogotá, colombia, serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #experiencettec, una experiencia laboral galardonada y la cultura de la empresa. lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas. es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales. lo que aportas al puesto habilidades bilingües en inglés y español 1 año o más de experiencia en servicio al cliente 1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente reconocer y resolver problemas de servicio al cliente de nivel medio a alto experto en informática lo que puedes esperar apoyar tu carrera y desarrollo profesional una cultura inclusiva y una organización con mentalidad comunitaria donde se fom...
Representante bilingüe de atención a clientes – inglés - español se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante de servicio al cliente bilingüe – español-inglés trabajando en barranquilla, colombia , serás parte de traer humanidad a los negocios. #experienciattec lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú •responderás a las comunicaciones entrantes de los clientes•realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas lo que aportas al puesto •6 meses o más de experiencia en atención al cliente•diploma de escuela secundaria o su equivalente•reconocer, aplicar y explicar el conocimiento de su producto o servicio•experiencia informática lo que puedes esperar •apoyar tu carrera y desarrollo profesional•una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución•un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa•y un salario base competitivo de 2.500.000 col, bono de contratación de 2.500.000 col, oportunidades de bonificación por desempeño y los beneficios que esperaría y tal vez algunos que lo sorp...
Representante de servicio al cliente bilingüe - español - inglés representante bilingüe de atención a clientes – inglés - español crear sonrisas es lo que hacemos en ttec… en ti y en los clientes. como representante bilingüe de atención a clientes – inglés - español en barranquilla, colombia, serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #experiencettec, una experiencia laboral galardonada y la cultura de la empresa. lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales lo que aportas al puesto habilidades bilingües en inglés y español 1 año o más de experiencia en servicio al cliente 1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente reconocer y resolver problemas de servicio al cliente de nivel medio a alto experto en informática lo que puedes esperar apoyar tu carrera y desarrollo profesional una cultura inclusiva y una organización con mentalidad comunitaria donde ...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a graphic designer working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do as a graphic designer on the marketing team, you will be responsible for executing our design strategy by creating graphics and images in support of our go-to-market and internal communications efforts. you will work with a us-based team of designers and will deliver creative designs across multiple mediums, bringing stories to life through visual treatments, and advocate for good design practices. the ideal candidate will also have experience in b2b design and be knowledgeable about software and applications required for designing in a fast-paced technology services environment. you will report to the director of graphic design. during a typical day, you’ll this is a unique opportunity to execute for a new brand in the market, creating exciting opportunities for new thinking test and iterate on visuals to ensure that they resonate with our audience and drive results develop and execute creative designs across multiple mediums, including digital, print, and video bring stories to life through compelling visual treatments that align with our brand collaborate with other departments, including partners, practices and product teams, to develop design solutions that meet their needs and objectiv...
Representante bilingüe de atención a clientes – inglés - español se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante de servicio al cliente bilingüe – español-inglés trabajando en bogotá, colombia , serás parte de traer humanidad a los negocios. #experienciattec lo que estarás haciendo ¿te apasiona ayudar a los demás y darles tranquilidad? en este rol, trabajarás para resolver los problemas del cliente antes de escalarlos al siguiente nivel. ya sea para obtener respuestas para los clientes rápidamente, consultar productos con precisión o resolver sus problemas con una sonrisa, tú serás la diferencia entre una experiencia del cliente promedio o una excepcional. durante un día típico, tú •responderás a las comunicaciones entrantes de los clientes.•realizarás investigaciones para proporcionar respuestas a los clientes y resolver sus problemas.•es posible que se requiera alguna venta adicional de productos o servicios a los clientes actuales. lo que aportas al puesto •habilidades bilingües en inglés y español•1 año o más de experiencia en servicio al cliente•1 año o más de educación postsecundaria o 2 años de experiencia laboral equivalente•reconocer y resolver problemas de servicio al cliente de nivel medio a alto•experto en informática lo que puedes esperar •apoyar tu carrera y desarrollo profesional•una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución•un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa•y un salario ba...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a lead development representative working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do do you have the entrepreneurial motivation to drive the success of a start-up sales program? as a ttec lead development representative, you will be the catalyst for new revenue growth by selling ttec solutions to new b2b customers. as a consultative sales professional, you will take ownership of positioning our solution portfolio, developing and managing a sales pipeline, and securing net-new business. you'll report to the manager of lead development. during a typical day, you’ll identify, qualify, and cultivate sales opportunities through a blend of outbound, inbound, and email techniques. conduct research on companies as a component of lead generation and qualification activities utilizing resources such as the internet, linkedin sales navigator, and intent tools. gather key information to update salesforce records and assign a nurture path and follow-up strategy. transform leads to sales opportunities, by cultivating and educating key decision makers and prospective buyers as they move into the sales cycle accurately and confidently convey our solutions to prospective business partners as strategic options to improve their business operations. qualify and nurture leads unti...
Be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a salesforce administrator, working hybridin bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do the salesforce administrator serves the ttecsales, marketing,and otherteams through system configuration and maintenance, data maintenance, report generation, business analysis, and user support. work is performed primarily within salesforce.com (sfdc) sales cloud and microsoft office. data loader is a key toolset for the role. you'll report to global head of sales platforms and pipeline during a typical day, you’ll perform a variety of activities in sfdc and account management systems to include: install and configure package apps and upgrades in the salesforce environment and perform troubleshooting. design, configure and test changes.develop and prepare scheduled and ad-hoc reports and dashboards. support data conversion for system enhancements and integration of acquired companies onto ttec’s sfdc instance. independently and in collaboration with key stakeholders: gather,analyze, and interpret business requirements.identify data anomalies, understand their impact on business processes and decisions, and recommend actions to improve quality and accuracy.create technical documentation and user documentation. assist management in defining roadmaps for improvement and leverage instal...
Bringing smiles is what we do at ttec… for you and the customer. as a information security associate engineerworking inbogota, colombiayou'll be a part of creating and delivering amazing customer experiences while you also #experiencettec, an award-winning employment experience and company culture. job description - the security and compliance lead oversees the compliance to the ttec information security policy and compliance to the contractual standards for specified clients. functioning as an independent and objective body that reviews and evaluates compliance issues/concerns within the organization. the role exists to ensure regular auditing of all internal departments takes place to drive calibration across the infrastructure. compliance lead exists ·as a channel of communication to receive and direct compliance issues to appropriate resources for investigation and resolution ·as a final internal resource with which concerned parties may communicate after other formal channels and resources have been exhausted. daily responsibilities propose and evaluate proposed solutions to ensure all risks are mitigated. solve for and mitigate new risks in an evolving and always changing work environment. ensure security and compliance is maintained without reasonable risk or impact to the business goals. develops initiates, maintains, and revises policies and procedures for the general operation of the program and its related activities to prevent illegal, unethical, or improper conduct. collaborate with other departments (e.g. training, talent acquisition, etc.) to direct complianc...
Job description - information security advisor (03zvz) information security advisor be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as an information security advisor working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec what you’ll do 1. establish positive working relationships with the internal teams who are developing software. 2. track and monitor what the development teams are working on, what tools they are using, where the tools are located, etc. 3. monitor the tools and systems used to generate and store code to proactively identify and remediate issues. 4. collaborate with development teams to integrate security best practices into the software development lifecycle. 5. coordinate regular security assessments to identify vulnerabilities and other weaknesses in our internally developed applications and services. 6. stay updated with the latest security trends, attacks, breaches, vulnerabilities, and best practices. 7. identify and implement security solutions to protect applications from cyber threats. 8. conduct regular maturity assessments to identify potential areas of improvement. 9. provide regular reports to leadership on the overall health and security of the internal development functions and related efforts. what you bring to the role 1. bachelor’s degree in computer science, information technology or related field. 2. degree, or 3-5 years work experience, in an application development, web security, technical, cyber security or related field. 3. strong...
Descripción de puesto - representante bilingüe senior de servicio al cliente – inglés-español – remoto (043rt) se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante bilingüe senior de servicio al cliente – inglés-español trabajando de forma remota en bogotá, colombia , serás parte de traer humanidad a los negocios. #experienciattec lo que estarás haciendo ¿te apasiona ayudar a los demás y brindarles tranquilidad? serás responsable de resolver las llamadas complejas o escaladas de los clientes. ya sea respondiendo rápidamente a los clientes, asesorándolos sobre productos con empatía o resolviendo sus problemas con una sonrisa, marcarás la diferencia entre una experiencia de cliente promedio o una excepcional. durante un día típico, tú responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones y proporcionarás respuestas a los clientes para resolver sus problemas. lo que aportas al puesto 2 años o más de experiencia en atención al cliente, además de estudios superiores. dominio en la toma de decisiones, evaluando la situación, investigando posibles soluciones y formulando recomendaciones. mentalidad orientada a la solución para garantizar la satisfacción del cliente. liderar con el ejemplo y colaborar con tu equipo para contribuir al éxito general del programa de atención al cliente. experiencia en informática. internet de alta velocidad (>15 mbps). lo que puedes esperar apoyar tu carrera y desarrollo profesional. una cultura inclusiva y una organización con mentalidad comun...
Job description - information security advisor (03zvz) information security advisor be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as an information security advisor working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec what you’ll do 1. establish positive working relationships with the internal teams who are developing software. 2. track and monitor what the development teams are working on, what tools they are using, where the tools are located, etc. 3. monitor the tools and systems used to generate and store code to proactively identify and remediate issues. 4. collaborate with development teams to integrate security best practices into the software development lifecycle. 5. coordinate regular security assessments to identify vulnerabilities and other weaknesses in our internally developed applications and services. 6. stay updated with the latest security trends, attacks, breaches, vulnerabilities, and best practices. 7. identify and implement security solutions to protect applications from cyber threats. 8. conduct regular maturity assessments to identify potential areas of improvement. 9. provide regular reports to leadership on the overall health and security of the internal development functions and related efforts. what you bring to the role 1. bachelor’s degree in computer science, information technology or related field. 2. degree, or 3-5 years work experience, in an application development, web security, technical, cyber security or related field. 3. strong...
Se la chispa que ilumine los días e impulsa tu carrera con la galardonada experiencia laboral de ttec. como representante bilingüe senior de servicio al cliente inglés-español trabajando de forma remota en bogotá, colombia, serás parte de traer humanidad a los negocios. lo que estarás haciendo ¿te apasiona ayudar a los demás y brindarles tranquilidad? serás responsable de resolver las llamadas complejas o escaladas de los clientes. ya sea respondiendo rápidamente a los clientes, asesorándolos sobre productos con empatía o resolviendo sus problemas con una sonrisa, marcarás la diferencia entre una experiencia de cliente promedio o una excepcional. durante un día típico, tú: responderás a las comunicaciones entrantes de los clientes. realizarás investigaciones y proporcionarás respuestas a los clientes para resolver sus problemas. lo que aportas al puesto 2 años o más de experiencia en atención al cliente, además de estudios superiores. dominio en la toma de decisiones, evaluando la situación, investigando posibles soluciones y formulando recomendaciones. mentalidad orientada a la solución para garantizar la satisfacción del cliente. liderar con el ejemplo y colaborar con tu equipo para contribuir al éxito general del programa de atención al cliente. experiencia en informática. internet de alta velocidad (>15 mbps). lo que puedes esperar apoyar tu carrera y desarrollo profesional. una cultura inclusiva y una organización con mentalidad comunitaria donde se fomenta la retribución. un equipo global de curiosos aprendices de por vida guiados por los valores de nuestra empresa. y...
Job description - growth marketer (043a2) be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a growth marketer working hybrid in bogota, colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll do the growth marketer is responsible for developing and executing data-driven strategies and tactics to further the sales process, nurture prospects, and grow share of wallet with existing clients. collaborate with a team of growth marketers and salespeople to create account plans and outreach strategies that are relevant to prospective business challenges and engage across multiple channels and platforms. develop and implement comprehensive growth marketing strategies tailored to the healthcare sector. work closely with industry portfolio sales and business leaders to understand their goals, challenges, and opportunities. define, design and implement growth marketing strategies and collaborate to deliver sales enablement win kits and campaigns that align with the sales funnel and target segments. collaborate to optimize and experiment with different channels, platforms, messages, and tactics to increase conversions and retention. analyze and report on the performance and impact of your specific growth marketing initiatives with support from the insights team. what you bring to the role bachelor's degree in marketing, business, or related field. at leas...
Job description - go-to market coordinator (042ls) go-to market coordinator go-to market coordinator be the spark that brightens days and ignite your career with ttec’s award-winning employment experience . as a go-to-market coordinator i working hybrid in bogota, colombia , you’ll be a part of creating and delivering amazing customer experiences while you also #experiencettec, an award-winning employment experience and company culture. what you’ll be doing looking for an opportunity to showcase your skills in both the art and science of business? you will partner with project team members and business leaders across the organization on some large- scale, but primarily small-scale projects on behalf of the sales and marketing organization s . this is an incredible opportunity to collaborate with stakeholders throughout the business and create amazing client experiences . in this role, y ou will have three primary responsibilities: event coordination for in-person, virtual, or hybrid meetings /events for initiatives to include facilitation, project planning, communication planning, analytics, record keeping, etc. administrative coordination of the wink studio site in bogota, colombia to include vendor management, calendar management, procurement, and other duties as assigned creation and/or partnership with others to develop dashboards, profiles, videos, reports, web content, verbiage, and other collateral. you'll report to the director of gtm operations. you’ll contribute to the success of the business by enabling innovative solutions and empowering client-facing teams to w...
Job description - information security advisor (03zvz) information security advisor be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as an information security advisor working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec what you’ll do establish positive working relationships with the internal teams who are developing software. track and monitor what the development teams are working on, what tools they are using, where the tools are located, etc. monitor the tools and systems used to generate and store code to proactively identify and remediate issues. collaborate with development teams to integrate security best practices into the software development lifecycle. coordinate regular security assessments to identify vulnerabilities and other weaknesses in our internally developed applications and services. stay updated with the latest security trends, attacks, breaches, vulnerabilities, and best practices. identify and implement security solutions to protect applications from cyber threats. conduct regular maturity assessments to identify potential areas of improvement. provide regular reports to leadership on the overall health and security of the internal development functions and related efforts. what you bring to the role bachelor’s degree in computer science, information technology or related field. degree, or 3-5 years work experience, in an application development, web security, technical, cyber security or related field. strong knowledge of secure sdlc processes. stron...
Job description - process improvement consultant - remote (03yfk) process improvement consultant - remote be the spark that brightens days and ignite your career with ttec’s award-winning employment experience. as a process improvement consultant working remotely in colombia, you’ll be a part of bringing humanity to business. #experiencettec our employees have spoken. our purpose, team, and company culture are amazing and our great place to work certification in colombia says it all! what you’ll be doing looking for an opportunity to work on global process improvement initiatives which result in providing world-class customer solutions to clients? you’ll work directly on client-facing activities, as well as offer recommendations for internal standardization and process improvement needs across our global company footprint. you’ll lead and manage globally spanned and/or client-facing process improvement initiatives with cross-functional teams. you'll report to an executive director, project management. you’ll contribute to the success of the business as you are the primary point of contact overseeing various client projects. during a typical day, you’ll develop and maintain reports that enable the management of continuous performance improvement and operational excellence. monitor and maintain improvements via robust control planning and compliance measures. communicate ongoing project performance with management at various levels of the organization and participate in the planning and development of client-facing presentations with supporting tools and documentation. recomm...
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