Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficienc...
**descripción empresa**: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia. **funciones del cargo**: empresa líder en la industria del acero, especializadas en la producción y comercialización de acero de alta calidad; requiere para su equipo de trabajo personal profesional en ingeniería de sistemas, telecomunicaciones y/o afines, con inglés conversacional y experiência de tres (3) años en el sector manufactura de acero, desempeñando cargos como it analyst networking y/o relacionados. **misión**: asegurar la administración, mantenimiento y optimización efectiva de las infraestructuras de servidores windows, bases de datos y servicios microsoft 365/azure, garantizando la máxima eficiencia y rendimiento del sistema. **funciones**: - configurar vlans, snmp, ntp, protocolos cdp/lldp, enrutamiento, qos, y seguridad en dispositivos de red. - gestionar sistemas de monitoreo como prtg, zabbix, grafana; implementar medidas de seguridad como port security y autenticación mac. - instalar y mantener switches en racks y data centers; configurar y administrar access points y controladoras wifi. - brindar soporte nível 1 en networking, interactuar con soporte de campo y gestionar incidentes y proyectos con equipos o proveedores de escalado. - ...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers satisfaction as your number one priority. - identify customers needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficiency w...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work withi...
Bogota, bogota, colombia - full time - student (high school) let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. **your role**: **customer care representative** **responsibilities**: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. **requirements**: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to fol...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - at least 6 months experience in the financial services industry. - strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the us banking system. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to ...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. _head_ because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. _heart_ because we are always gracious with our time, our collaboration, and with one another. and _hustle_ because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: **responsibilities**: - responsible for management of the unit and performance of all employee - manage the group and deliver the goals and metrics of each - serve as primary client and ugs contact - other responsibilities include operations management, team performance management, client management, performance metrics, mentoring and special projects. qualifications: - bachelor's degree, any field - experience as bpo account/ operations manager for at least 1 year - must have at least 2 years bpo experience in banking operations - dispute intake - dispute investigation - fraud handling and analysis - chargebacks - managerial experience of teams greater than 40 fte - excellent interpersonal and leadership skills. - excellent written and verbal communication skills. - strong planning, change management and organizational skills. - demonstrate ability to solve problems, achieve results and foster strong customer service orientation. - high degree of initiative, team building and de...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers satisfaction as your number one priority. - identify customers needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - at least 6 months experience in the financial services industry. - strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the us banking system. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to foll...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: be customer obsessed. manage each call interaction with our customers’ satisfaction as your number one priority. identify customers’ needs, clarify information, research every issue and provide solutions. inform customer by explaining procedures; answering questions; providing information. deliver on commitments, do what you say you will do. resolve the customer issue same day, at most within 24 hours. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: high school diploma or equivalent required. passion for delivering a stand-out customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a high-pressure environment and main...
Accenture es una compañía global líder en servicios profesionales con una amplia gama de soluciones en estrategia y consultoría, tecnología, operaciones y capacidades digitales, brindando un servicio integral a nuestros clientes para que alcancen su máximo rendimiento. ¿por qué elegir accenture? si buscas una carrera desafiante, aprendizaje continuo, hacer parte de una red global, y tener distintas oportunidades de crecimiento y desarrollo, trabajar con personas excepcionales, este es el lugar para ti. en accenture contamos con cuatro áreas de negocio: strategy & consulting, technology, operations e interactive. cada una de estas áreas ofrece una experiencia profesional única, manteniendo el foco hacia la innovación, colaboración y transformación de nuestros clientes. buscamos un ingeniero de soporte de infraestructura altamente motivado y con experiencia para unirse a nuestro equipo. el candidato ideal será responsable de proporcionar soporte técnico, gestionar la infraestructura de ti, y asegurar la ciberseguridad de la red y sistemas de la empresa funciones principales: soporte técnico: proporcionar soporte a usuarios finales, resolver problemas técnicos relacionados con hardware y software, y asegurar la continuidad operativa de los sistemas. gestión de infraestructura: mantener y optimizar la infraestructura de ti, incluyendo servidores, redes, y sistemas de almacenamiento. ciberseguridad: implementar y gestionar medidas de ciberseguridad para proteger la red y los datos de la empresa. telecomunicaciones: gestionar y mantener sistemas de telecomunicaciones, incluyendo ...
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