Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customers by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - experience in banking or fintech campaigns - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work within a high-pressure environment and maintain a positive interaction for the customer. - intermediate proficienc...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: customer care representative responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - deliver on commitments, do what you say you will do. - resolve the customer issue same day, at most within 24 hours. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to follow instructions for specific customer resolutions tasks. - ability to work withi...
Lets tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry knowhow to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goalsevery person, in every role, for our company and our clients. sound like the right fit your tomorrow looks bright at ubiquity. your role responsibilities be customer obsessed. manage each call interaction with our customers satisfaction as your number one priority. identify customers needs, clarify information, research every issue and provide solutions. inform customers by explaining procedures answering questions providing information. always provide correct information to the customer. listen carefully to understand the true customer question. show empathy and respect with each customer interaction. we talk with a smile on our face. requirements high school diploma or equivalent required. experience in banking or fintech campaigns passion for delivering a standout customer experience. excellent verbal and written communication skills. ability to ask probing questions and problem resolution skills. ability to follow instructions for specific customer resolutions tasks. ability to work within a highpressure environment and maintain a positive interaction for the customer. intermediate proficiency with pc navigation while providing exc...
Let's tomorrow, together. at ubiquity, we live by the mantra head, heart, and hustle. head because we use our collective industry know-how to always push ourselves, our clients, and our programs to be the best they can be. heart because we are always gracious with our time, our collaboration, and with one another. and hustle because we have grit, tenacity, perseverance, and a proven track record of meeting and exceeding goals—every person, in every role, for our company and our clients. sound like the right fit? your tomorrow looks bright at ubiquity. your role: responsibilities: - be customer obsessed. - manage each call interaction with our customers’ satisfaction as your number one priority. - identify customers’ needs, clarify information, research every issue and provide solutions. - inform customer by explaining procedures; answering questions; providing information. - always provide correct information to the customer. listen carefully to understand the true customer question. - show empathy and respect with each customer interaction. we talk with a smile on our face. requirements: - high school diploma or equivalent required. - at least 6 months experience in the financial services industry. - strong understanding in the areas of fraud, electronic funds transfer systems, reconciliations, chargebacks, regulations, and disputes related to the us banking system. - passion for delivering a stand-out customer experience. - excellent verbal and written communication skills. - ability to ask probing questions and problem resolution skills. - ability to ...
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