OPERATIONS AND CLIENT SUCCESS COORDINATOR - XE090

Join undergrads – drive efficiency and customer satisfaction in a fast-growing startup! company description : my name is jack , and i oversee our residential moving operations here at undergrads . undergrads is a fast-growing startup headquartered in charlotte, nc, transforming the moving industry. our marketplace connects college students with flexible, labor-only moving shifts that fit around their class schedules. founded by former students who understand the hustle, we’re committed to empowering students while delivering an exceptional moving experience. join our team and play a key role in making every move a success! the role : we’re looking for a full-time operations & client success coordinator to ensure a seamless moving experience for both customers and movers. in this role, you’ll be the glue that holds our moving operations together—handling customer inquiries, coordinating schedules, managing last-minute changes, and solving problems in real time. if you thrive in a fast-paced environment, enjoy problem-solving, and have a strong attention to detail, this is an incredible opportunity to gain hands-on experience in operations, logistics, and customer service. what you’ll do : customer support & scheduling : - guide customers through their moving process via phone and email. - convert inbound leads into booked moves. - follow up with potential customers to maximize scheduling capacity. - answer customer inquiries with professionalism, empathy, and expertise. operations & coordination : - assign and confirm movers for scheduled jobs. - manage last-minu...

OPERATIONS AND CLIENT SUCCESS COORDINATOR

Full time Tiempo completo

Join undergrads – drive efficiency and customer satisfaction in a fast-growing startup! company description: my name is jack , and i oversee our residential moving operations here at undergrads . undergrads is a fast-growing startup headquartered in charlotte, nc, transforming the moving industry. our marketplace connects college students with flexible, labor-only moving shifts that fit around their class schedules. founded by former students who understand the hustle, we’re committed to empowering students while delivering an exceptional moving experience. join our team and play a key role in making every move a success! the role: we’re looking for a full-time operations & client success coordinator to ensure a seamless moving experience for both customers and movers. in this role, you’ll be the glue that holds our moving operations together—handling customer inquiries, coordinating schedules, managing last-minute changes, and solving problems in real time. if you thrive in a fast-paced environment, enjoy problem-solving, and have a strong attention to detail, this is an incredible opportunity to gain hands-on experience in operations, logistics, and customer service. what you’ll do: 🔹 customer support & scheduling: guide customers through their moving process via phone and email. convert inbound leads into booked moves. follow up with potential customers to maximize scheduling capacity. answer customer inquiries with professionalism, empathy, and expertise. 🔹 operations & coordination: assign and confirm movers for scheduled jobs. manage last-minute schedule changes, canc...