Location:sta. ana, cagayan.job overviewon-site network support services1.0 general service scopeprovide proactive first level support on network-related (wan, wired/wireless lan) service requests, issues and enhancements/project initiatives such as but not limited to network device configurations, deployments/ installations, decommissioning, troubleshooting, and preventive maintenance at helios.the service provider shall conduct preventive maintenance as required by it department.assist in network-related activities such as performing pre and post-implementation testing, hardware acceptance test, user acceptance test and preventive maintenance of network devices;monitor status of the network infrastructure using isj's monitoring systems to maintain the availability and performance of network devices, services, and applications. prepare reports such as periodic network performance monitoring including but not limited to evaluation of link utilization, response time, network device availability and utilization;the on-site personnel must have an in-depth knowledge in the operations and management of the cisco catalyst, dnac and ise solutions. they should be able to generate and provide analysis using the aforesaid solutions and aid in the troubleshooting of any incidents.coordinate with internal and external partners for service requests, incident escalations and resolutions. network issues/outages should be immediately informed/escalated to supervisors. network outages includes lan, wan, ias and other systems and services managed by the end user.prepare incident reports ...
**job overview** universal access and systems solutions, inc. is seeking a highly skilled on-site network support specialist to provide proactive first-level support for network-related service requests, issues, and enhancements at our helios facility. the selected candidate will be responsible for conducting preventive maintenance as required by the it department, assisting in network-related activities such as testing and preventive maintenance of network devices, and monitoring the status of the network infrastructure using isj's monitoring systems. **key responsibilities** - provide proactive first-level support on network-related service requests, issues, and enhancements/project initiatives. - conduct preventive maintenance as required by the it department. - assist in network-related activities such as performing pre and post-implementation testing, hardware acceptance test, user acceptance test, and preventive maintenance of network devices. - monitor the status of the network infrastructure using isj's monitoring systems to maintain the availability and performance of network devices, services, and applications. - prepare reports such as periodic network performance monitoring including but not limited to evaluation of link utilization, response time, network device availability, and utilization. - coordinate with internal and external partners for service requests, incident escalations, and resolutions. **requirements** - must be at least a graduate of a 4-year it related course or degree program. - must have obtained at least forty (40) hours technical trai...
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