[R-626] CUSTOMER SUCCESS SPECIALIST (BILINGUAL: SPANISH/ENGLISH)

We are looking for a full-time, remote, bilingual spanish/english customer success specialist with some prior work experience (minimum 6 months) to join our u.s. client and assist existing online-ordering customers in achieving higher revenue using their current client solution. primary duties include learning the product’s capabilities and engaging with both spanish founded in 2003, our client transforms the traditional restaurant point-of-sale (pos) terminal into an integrated, 360-degree operational management system. their solution increases brand loyalty through improved customer experiences, optimizes operations resulting in lower costs, and boosts sales volumes through comprehensive analytics and employee performance insights. over 7,000 locations use their technology today, processing $5 billion in annual sales. **responsibilities** - quickly become an expert in online ordering and delivery systems - contact spanish-speaking customers to recommend adjustments to their existing profile settings and capitalize on product features that increase order volume and revenue - _own the customer outcome_, including coordinating internal support to ensure customer satisfaction - enter customer requests and product defects, with the necessary documentation, into the issue tracking system - identify potential cross-sell opportunities for other company products/solutions and pass leads to the appropriate teams - investigate and resolve customer-reported issues related to menu and order accuracy; assist with menu adjustments in the system, and report/document any syste...