QUALITY ASSURANCE SPECIALIST [R617]

Join our team as a quality assurance specialist!are you detail-oriented, tech-savvy, and passionate about ensuring top-notch quality? do you thrive in fast-paced, dynamic environments? if yes, we want you to join our team!what you'll do:as a quality assurance specialist, you'll play a pivotal role in upholding excellence across multiple accounts. you'll work closely with agents and clients to monitor performance, provide actionable feedback, and ensure standards are consistently met.key responsibilities:monitor and evaluate agent performance across 5-10 clientsmaintain in-depth understanding of client-specific policies and standardsanalyze data and generate reports to identify opportunities for improvementcoach agents, share insights, and help them growcollaborate with teams to maintain exceptional agent and client satisfactionwhat we're looking for:at least 1 year of experience in a wfh/bpo setup and/or;at least 1 year of experience as a qa specialist or any quality-related roleproficient in google sheets, slack, gorgias, shopify, and zendeskstrong understanding of e-commerce and client-specific standardsexceptional attention to detail with sharp analytical and problem-solving skillsability to coach agents effectively and provide actionable feedbackcollaborative team player who thrives under pressure and can manage multiple accountstechnical requirements:laptop/desktop: ryzen 5 or core i5 processor (or higher)internet: stable connection of at least 20 mbps (with a backup)power: backup power source for uninterrupted workheadset: reliable headset for meetings and call mon...