V-195 | CUSTOMER SUCCESS SPECIALIST (INDEPENDENT CONTRACTOR)

**job title**: customer success specialist **responsibilities** - owning the entire relationship with assigned clients, including onboarding, implementation, training, adoption, retention and satisfaction - establishing relationships as a trusted and strategic advisor to help ensure the continued value of wolfram's key products and services - developing and maintaining customer-success strategies and best practices - communicating effectively with both internal and external senior managers to better understand customer needs, maximize retention and growth, and share what has been learned - contributing to developing, improving and maintaining customer-success metrics and data - serving as the day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices and documenting both - onboarding new clients and guiding them through product setup, training and initial usage to ensure successful adoption - conducting regular check-ins and business reviews with customers to assess progress, gather feedback and discuss future goals - reviewing the customer journey, determining how it's supported and using a consultative approach to help clients overcome issues and achieve their goals - facilitating interaction and workflow among project team members to ensure timely deliverables - collaborating, problem solving and strategizing with team members on upcoming client meetings - preparing documentation or training materials for clients as needed - analyzing trends in csat and other scores to identify a...