We are a multinational company that works in the telecommunications sector or bpo focused on customer service currently in constant growth in colombia. we want you to be part of this great team. we are looking for the position of trilingual quality analyst, that achieves the targets given by the client as well as the internal targets to ensure that the goals are achieved on all the levels. requirements to apply: • candidate must be a graduate in any stream. • experience as a quality analyst, desirable. • candidate must have bpo experience. • iso / copc certification will be appreciated. • travel diploma will be appreciated. • excellent oral, written and interpersonal communication skills. • english level: b2. • portuguese level: b2. • exceptional listening and analytical skills. • intermediate level of knowledge/expertise with pc hardware and software (word and excel). • intermediate to advanced level of knowledge with internet technology; familiarity with cable modem technology desired. • strong knowledge of customer care processes and techniques. • demonstrated ability to work well in a team environment. • dedication to providing exceptional customer service. job responsibilities: • responsible for developing and implementing quality management procedures and systems. • to review business statistics. • to determine and document any areas that may need improvement. • to review the current policies and improvise plans to improve upon the existing quality standards. • to review and analyze the effectiveness of the modifications made. • effective communication and r...
Importante operador busca asesores para su equipo de atención al cliente de líneas de asignacion de citas. a continuación, se detallan las condiciones y beneficios de la oferta: requisitos educación: bachillerato culminado y certificado experiencia: con o sin experiencia, pero se valoran excelentes habilidades comunicativas y comerciales. habilidades: buen manejo de equipos de cómputo y herramientas ofimáticas. formación duración: 10 días de formación beneficios bono de capacitación: $100.000, paga en la primer nomina: salario: salario mínimo legal vigente (smlv) y comisiones sin techo. horario lunes a viernes, (de 8:30 am a 5:00 pm) y sábados y festivos (de 8:30 am a 2 pm) modalidad 100% presencial en calle 6 # 78c-26, kennedy. no hay posibilidad de trabajo remoto (home office)....
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