[IH-809] CUSTOMER SUPPORT REPRESENTATIVES

**customer support representatives** **location**: remote (monday to friday, daily 4-hour shift: 0 am - 4 am gmt+7) **compensation**: $250 - $350 (negotiable) with bonus incentives based on performance **about the role** are you a proactive problem solver with a passion for helping others? join our growing business as a customer support specialist and become the go-to expert for our clients using leading e-commerce platforms like shopify, woocommerce, bigcommerce, wix, and more. in this role, you'll deliver quick, accurate solutions to customer challenges while upholding our high service standards. **responsibilities** - **customer solutions**: listen carefully, clarify issues, and provide clear solutions for customers concerning our apps. - **issue escalation**: document technical issues and share insights with the product team. - **task coordination**: create support tasks and follow up until issues are fully resolved. - **relationship building**: develop strong, long-lasting relationships with customers and be their trusted advisor. - **insight gathering**: capture customer feedback and trends to help shape future products and services. **requirements**: - **excellent english skills**: proficient in reading, writing, listening, and speaking (ielts/toeic equivalent to 5.5 or higher). - **night owl availability**: must be available from 0 am - 4 am (gmt+7) on weekdays. - **highly responsive**: ability to resolve problems swiftly while paying close attention to detail. - **team player**: self-motivated and results-driven with a strong people-centric appr...