Technical Support Specialist Job Description As a Technical Support Specialist, you will play a key role in ensuring seamless experiences for our partners. You will be responsible for troubleshooting technical issues, finding creative solutions to partner queries, and leveraging your knowledge to help partners overcome technical challenges while expanding their use of our platform. Our ideal candidate is an excellent communicator with strong problem-solving skills, a high sense of responsibility and accountability, and the ability to provide timely responses and follow up systematically. Below are some key aspects of this role: - Supporting Partners: Provide top-notch support to our partners, ensuring they have a positive experience with our products and services. - Troubleshooting: Identify and resolve technical issues in a timely and efficient manner. - Collaboration: Work closely with cross-functional teams, including Product and Sales, to advocate for partner needs and feedback. We are looking for someone who is passionate about helping others succeed, has a natural problem-solving attitude, and is committed to delivering exceptional results. This is an exciting opportunity to join our team and make a meaningful impact on our customers' success. Required Skills and Qualifications The following are the essential skills and qualifications for this role: - University degree in Business, Marketing, Engineering, or related field - 1-2 years of experience supporting a technical product, preferably in SaaS or MIS/Software Development teams - Strong communication skills in writing (English and Spanish) - High sense of responsibility and accountability - Ability to provide timely responses and follow up systematically - Natural problem solver with positive attitude and love for helping others succeed - Good debugging/troubleshooting skills - Knowledge of HTML, CSS, or other programming languages is a plus Benefits We offer a range of benefits that will enable you to grow professionally and personally: - Opportunity to work in an international, diverse, and inclusive environment - Chance to be part of an industry shaping the future of customer experiences - Access to a limitless network across the globe - Relocation opportunities as part of your career development - Access to many hard and soft skills training pieces to help you improve and challenge yourself - Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform - Space to share your skills through training sessions and workshops if you wish - Additional fun with occasional team activities - No dress code restrictions Others We strive to create a workplace where everyone feels welcome and valued, regardless of their background, culture, or identity. We celebrate diversity and inclusion, and we're committed to creating a work environment that's respectful and supportive of all employees.