CUSTOMER EXPERIENCE CHAMPION - (I021)

Technical support specialist job description as a technical support specialist, you will play a key role in ensuring seamless experiences for our partners. you will be responsible for troubleshooting technical issues, finding creative solutions to partner queries, and leveraging your knowledge to help partners overcome technical challenges while expanding their use of our platform. our ideal candidate is an excellent communicator with strong problem-solving skills, a high sense of responsibility and accountability, and the ability to provide timely responses and follow up systematically. below are some key aspects of this role: - supporting partners: provide top-notch support to our partners, ensuring they have a positive experience with our products and services. - troubleshooting: identify and resolve technical issues in a timely and efficient manner. - collaboration: work closely with cross-functional teams, including product and sales, to advocate for partner needs and feedback. we are looking for someone who is passionate about helping others succeed, has a natural problem-solving attitude, and is committed to delivering exceptional results. this is an exciting opportunity to join our team and make a meaningful impact on our customers' success. required skills and qualifications the following are the essential skills and qualifications for this role: - university degree in business, marketing, engineering, or related field - 1-2 years of experience supporting a technical product, preferably in saas or mis/software development teams - strong communication skill...