**Position Title**:Bilingual Operational Support **Language (s)**:All applicants must speak fluent English. Any other language is a plus **Contract Type**:Labor / Indefinite Terms **Equip. required**:Computer 8GB RAM / Windows 11 or later / Internet speed 30 MB **Job Start Date**:Immediate **Location**:Remote **Country**:Colombia **Hours**:8:00 AM to 5:00 PM US CST Monday to Friday Flexible schedule based on business needs **Reports To**:Operational Support Manager **Company Overview** D&S; Global Solutions provides world-class Order-to-Cash solutions, leveraging proprietary technology and global delivery capabilities, to deliver frictionless customer experience and optimized client outcomes. D&S; Global Solutions was founded in 1997, headquarters: Austin, TX. Current clients include many of the most sophisticated service companies in technology, financial services, agriculture, and credit issuers, including several Fortune 100 companies. D&S; teams are in North America, LATAM, EMEA and Asia providing services into over 190 countries for our clients. The operational support conducts an interface within the operations team (collections / accounts receivable agent) and the client. **Essential Duties and Responsibilities include the following**: - Reviewing Ops requests to the client for accuracy and content - Ensure New tickets are sent to the client in a timely manner - Following up with the client on open tickets - Escalating aged tickets to Client Management for assistance - Reviewing client systems to self-serve Ops requests where we have access - Utilize concise notes/updates in corporate/client databases - Demonstrate behaviors reflecting our policies - Maintain a positive customer relationship - Working with International/Latam tickets (backup requests, payment requests, general collection inquiries) - Providing timely and efficient support to our operations team. - Assisting with resolution of operational issues. - Ensuring smooth and continuous workflow within the department. **Qualifications**: - Ability to speak fluently and write clearly in English - Attention to detail - Excellent written and verbal communication skills - Ability to work in multiple systems - Adaptable to change in a fast-paced work environment - Ability to manage multiple projects and priorities - Proficiency in MS Word and Excel, Microsoft 365 - Ability to build rapport, ask questions, listen and redirect the conversations - Ability to overcome objections, analyze responses and negotiate resolutions - Work independently and as part of a team to achieve required metrics and standards - Solid time management skills - Knowledge in customer service - Ability to adapt to new business opportunities, challenges and client demands - Excellent verbal and written communication skills - Ability to learn and grow with our organization