At Insider, we drive growth for our clients worldwide by being the #1 AI-native platform for Customer Experience and Marketing. We connect data across channels, predict future behavior with AI, and individualize experiences from a single platform. Role Description As a Technical Support Specialist, you will play a crucial role in the Partner Success Team that owns support processes with our partners using our products and services. You should be an excellent communicator with solid problem-solving skills to support seamless experiences to our partners. Your primary responsibility will be to troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions to streamline their requirements. You will also contribute to building innovative products by advocating for partners, taking their feedback, and sharing it with the Product team to improve processes and product offerings. Another important duty of yours will be meeting important SLAs like response time and lead time for issue resolutions. Requirements - A university degree in Business, Marketing, Engineering, or related fields - 1-2 years experience supporting a technical product, ideally in SaaS, or experience in MIS or Software Development teams - Strong communication skills in writing (English and Spanish) - High sense of responsibility and accountability - Ability to provide timely responses and follow up systematically - A natural problem solver with a positive attitude and love for helping others succeed - Good debugging/troubleshooting skills - Knowledge of HTML, CSS, or other programming languages is a plus What We Expect From You - Show us that you have what it takes to collaborate and build strong visionary relationships with customers, especially at the executive level. - Solid oral and written communication abilities, with positive and energetic phone skills and exquisite listening skills. - To be a self-motivated and savvy tech bug, always in search of new solutions and ideas to improve our relationship with our clients. - To cherish one of our core ethos: Care. You'll need to care for our clients and make sure they feel at home with our products and our assistance. - Superior project and time management skills. A keen eye for detail is a plus. - Passion for testing, measuring, and improving outreach and follow-up effectiveness. - The ability and flexibility to work in a fast-paced startup environment. - Solid understanding of basic web concepts and digital marketing. Why Work With Us - An international, diverse, and inclusive environment. - Part of an industry shaping the future of customer experiences. - Access to a limitless network all over the globe. - Relocation opportunities as part of your career development depending on your progress. - Access to many hard and soft skills pieces of training to help you improve and challenge yourself. - Access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform. - A space to share your skills through training sessions and workshops if you wish. - Additional fun with the occasional team activities. - No Dress Code.