Technical Support Professional We are seeking a highly motivated Technical Support Engineer to join our team. As a Technical Support Professional, you will be responsible for delivering exceptional technical support to customers, resolving issues related to IoT devices and web applications. Your primary goal is to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. - Communicate complex information in a simplified and clear manner. - Demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - Understand and empathize with customers when interacting with a wide range of different personality types. - Collaborate with cross-functional teams. - Act as the customer voice and define innovative solutions. - Provide outstanding customer support using tools such as Zendesk, Jira, Confluence, Salesforce. Requirements - Advanced English level (B2 or higher) - Full-time availability - Availability to work onsite in a fast-paced environment - Bachelor's degree or studies in Technology or equivalent experience in technical support - Basic understanding of supporting and using Windows and Linux operating systems - Understanding and basic troubleshooting for IoT, various hardware devices including custom hardware, standard PCs - Basic knowledge on technical support using tools such as Zendesk, Jira, Confluence, Salesforce, ServiceNow - Excellent communication skills: verbal, written, listening - Ability to understand and empathize with customers when interacting with a wide range of different personality types