Job description we are seeking a skilled professional to lead daily group training sessions for clients of all sizes. this role is instrumental in ensuring our customers gain the knowledge and confidence they need to succeed with our platform. you will be responsible for managing, designing and executing engaging, outcome-oriented training sessions, summarizing attendance and results, and continuously refining the training experience. key responsibilities - training session management: build and maintain structured training agendas tailored to customer needs, host daily group training sessions via video call, and track attendance, engagement, and outcomes. - content development: identify ways to improve content delivery, interactivity, and clarity, and collaborate with cross-functional teams to ensure training aligns with product updates and support trends. required skills and qualifications to excel in this role, you should possess strong client-facing communication skills, be fluent in english (written and verbal), and have a tech-savvy mindset with the ability to learn new tools quickly. familiarity with platforms like zoom, clickup, or lu.ma is beneficial, as well as being organized, detail-oriented, and comfortable working remotely across time zones. benefits we offer a competitive salary range ($2000-$2500 usd per month) and 15 days paid time off + christmas day + new year's day paid off. company culture we value innovation, collaboration, and a healthy work-life balance. our team enjoys flexibility, contributes to charity initiatives, and has opportunities...
Job description: as a bilingual customer service agent, you will play a vital role in providing exceptional service to our customers from the customer care department. you will execute daily tasks involving customer care and support according to global strategies and standards, delivering an extraordinary service experience. your key responsibilities will include managing responses to internal and external customers in a timely manner, prioritizing claims and incidents reported by customers, and maintaining traceability from start to finish. you will also train, coach, and guide customers remotely in iron mountain service interaction, enabling the generation of high levels of service experience. in addition, you will coordinate and establish efficient interactions with different areas of operations and business, impacting the excellence of service experience for our customers. we are looking for a dedicated professional with excellent analytical skills, good use of office tools, and strong writing skills. you should have a conversational, reading, and writing level of advanced english (b2+ and above) and minimum 1 year of experience in service or customer service and/or call center. high teamwork skills, flexibility, and ability to work under pressure are essential for this role....
Technical support professional we are seeking a highly motivated technical support engineer to join our team. as a technical support professional, you will be responsible for delivering exceptional technical support to customers, resolving issues related to iot devices and web applications. your primary goal is to build product expertise, deliver outstanding customer experiences, and collaborate effectively to drive resolutions. - communicate complex information in a simplified and clear manner. - demonstrate curiosity and a proactive problem-solving mindset to implement sustainable solutions. - understand and empathize with customers when interacting with a wide range of different personality types. - collaborate with cross-functional teams. - act as the customer voice and define innovative solutions. - provide outstanding customer support using tools such as zendesk, jira, confluence, salesforce. requirements - advanced english level (b2 or higher) - full-time availability - availability to work onsite in a fast-paced environment - bachelor's degree or studies in technology or equivalent experience in technical support - basic understanding of supporting and using windows and linux operating systems - understanding and basic troubleshooting for iot, various hardware devices including custom hardware, standard pcs - basic knowledge on technical support using tools such as zendesk, jira, confluence, salesforce, servicenow - excellent communication skills: verbal, written, listening - ability to understand and empathize with customers when interacting with a wide range ...
Experience analyst role "> this position focuses on analyzing customer interactions to optimize service quality and overall experience. key responsibilities include collecting and analyzing data, identifying areas for improvement, and developing actionable recommendations. "],...
Delivering exceptional customer service and making holidays unforgettable is at the heart of this role. as a key member of our team, you will have the opportunity to work with diverse groups and individuals, ensuring seamless aircraft turnaround operations. this is an exciting chance to develop your skills and expertise in a fast-paced environment. you will be responsible for coordinating activities with ground operations colleagues, third-party providers, and flight deck and cabin crew teams to ensure timely and efficient departures. to succeed in this position, you will need to possess strong communication skills, attention to detail, and the ability to work well under pressure. your excellent organizational abilities and problem-solving skills will be essential in managing challenging situations and maintaining a safe working environment. we are seeking a highly motivated and flexible individual who can work across rotational shifts, including weekends and bank holidays. a valid eu driving license is also required. what we offer - a competitive pay package that recognizes your value and contributions - a range of benefits designed to enhance your overall wellbeing, including life assurance and retail discounts - the opportunity to develop your skills and progress in your career through ongoing training and support - a dynamic and inclusive work environment that values diversity and promotes teamwork...
Job description we are seeking a highly skilled and experienced customer training expert to join our team. as a key member of our organization, you will be responsible for delivering high-quality training sessions to our customers, ensuring they have the knowledge and skills needed to succeed with our platform. your primary focus will be on managing, designing, and executing engaging and effective training sessions. you will work closely with cross-functional teams to ensure that our training aligns with product updates and support trends. you will be a proactive and tech-savvy individual with excellent communication skills, comfortable working in a remote environment across various time zones. you should be organized, detail-oriented, and able to track attendance, outcomes, and feedback. required skills and qualifications - fluent english language skills (written and verbal) - strong client-facing communication skills - tech-savviness and ability to learn new tools quickly - comfortable working remotely across time zones - organized and detail-oriented benefits - competitive salary range ($2000-$2500 usd per month) - 15 days paid time off + christmas day + new year's day paid off life at search atlas group we value a healthy work-life balance, innovation, and a collaborative, inclusive culture. our team enjoys the flexibility of contributing to charity initiatives of their choice. we believe in supporting both personal growth and professional success, ensuring that remote work doesn't mean disconnected work. 1. collaborative & engaged: a tight-knit team that supp...
We are seeking a dedicated customer service professional to enhance our team in colombia. our ideal candidate will possess excellent communication skills, a customer-oriented attitude, and leadership abilities. job description: - the primary goal is to ensure absolute customer satisfaction, respond to inquiries, resolve issues, and build lasting relationships with clients. your central responsibility will be to set and implement strategies to improve the quality of service, customer retention, and customer satisfaction. key responsibilities: - developing and implementing customer service policies and procedures - managing and leading a team of customer service staff - handling complex customer complaints or inquiries - training staff to deliver a high standard of customer service - monitoring staff's performance and motivating them to reach targets - tracking customer interactions and recording details of inquiries, comments, complaints, and actions taken - conducting regular surveys and analyzing feedback to improve services - ensuring effective communication with customers and maintaining a positive brand image - collaborating with other departments to ensure the company meets or exceeds customer expectations - setting customer satisfaction goals and working towards meeting them - work with managers in other departments to address customer complaints or concerns as needed. required skills and qualifications: - bachelor's degree (administration or engineering) - 5+ years of proven work experience as a customer service manager or similar role - excellent communicatio...
Job title: customer experience lead we are seeking a skilled professional to drive customer success and satisfaction. about the role: - support customers by resolving their queries and concerns. - develop and implement digital campaigns to engage with customers. - identify high potential and high risk customers from onboarded users and develop strategies to mitigate risks. - onboard new customers and introduce them to our product portfolio, including ubuntu pro, maas, landscape, openstack, ceph, kubernetes, and data applications. - collaborate with sales and support teams to develop engagement plans and enhance customer relationships. - engage with your customer portfolio for risk management and gather feedback to improve products. requirements: - customer-facing experience with excellent communication skills. - empathetic and able to work with diverse customer groups. - prior experience in technology, especially in cloud computing. - strong presentation and documentation skills. - able to work effectively in a team environment and interact with cross-functional teams. benefits: - competitive compensation package with annual reviews and performance bonuses. - remote work options with regular team sprints. - usd 2,000 annual learning and development budget. - recognition rewards, annual leave, maternity/paternity leave, and employee assistance programme. - travel opportunities and upgrades for company events. join our dynamic team and be part of driving customer success!...
Our team leader opportunity solera is a global leader in risk and asset management data and software solutions, empowering companies across the automotive and insurance ecosystem with trusted solutions that adhere to the highest standards of data privacy, security, and integrity. solera's solutions bring together customers, insurers, and suppliers, empowering smarter decision-making through service, software, enriched data, proprietary algorithms, and machine learning. the company is active in over 90 countries across six continents, processing more than 300 million digital transactions annually for over 235,000 customers and partners. by drawing on market-leading solution capabilities and business process best practices from its technologies around the world, solera provides unsurpassed scale and strength with superior performance while delivering innovation to move the industry forward. job description technical customer support at solera is undergoing an exciting phase as we reorganize our regional international teams. this initiative aligns with our vision of becoming one solera customer support team, dedicated to relentlessly pursuing customer satisfaction. we are committed to continuously simplifying and enhancing our processes to better serve our clients. this is an engaging opportunity to join the international technical customer support leadership team and play a pivotal role in facilitating and implementing this change, elevating the customer support function to new heights. we are seeking an experienced leader to guide and implement changes within a defined...
Customer experience role we're seeking a skilled customer experience professional to enhance and optimize the post-purchase journey for our users. this role is ideal for someone who combines analytical skills with deep empathy for customers, and is passionate about creating memorable experiences. about the role - manage and improve the post-purchase customer experience. - monitor and respond to customer reviews, representing our tone and values on external platforms. - investigate customer pain points and analyze feedback sources to identify patterns and opportunities. key responsibilities 1. continuously monitor and improve customer satisfaction metrics. 2. analyze customer feedback to identify areas of improvement. 3. develop and maintain reports and dashboards to track customer sentiment and experience kpis. requirements - proven experience in customer experience, customer support, qa, or a similar role. - fluent in english (spoken and written); additional languages are a plus. - a proactive, analytical, and organized profile. - familiarity with tools like intercom, trustpilot, looker, google sheets, or survey platforms. benefits - 20 paid time off days (pto) - education bonus to support your growth and learning - opportunities for professional development and career progression - collaborative, remote-friendly culture...
We're seeking a seasoned professional to join our team as a customer experience solutions specialist. this is an exceptional opportunity for someone who thrives in a fast-paced environment, has a passion for delivering cutting-edge solutions, and is committed to making a meaningful impact on customer experiences. job description customer experience solutions specialist - develop expertise in our product suite and provide tailored solutions to meet the evolving needs of our clients. - collaborate with cross-functional teams to design and deliver innovative sales strategies, integration plans, and enterprise architectures that drive business growth and customer satisfaction. - maintain strong relationships with partners and stakeholders, providing timely insights and support to ensure seamless implementation and ongoing success. - deliver exceptional pre-sales technical expertise through product presentations, demonstrations, and workshops, enabling customers to make informed decisions and maximize the value of our solutions. - lead account services initiatives to identify and develop new business opportunities, working closely with product, partner success, and sales teams to achieve revenue growth and client retention targets. - stay abreast of industry trends, competitor landscapes, and emerging technologies to inform business dialogue with c-level contacts and their teams. - possess outstanding communication, negotiation, and problem-solving skills, with the ability to navigate complex sales environments and build trust with key stakeholders. required skills and qual...
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