Customer success operations manager delivering impactful customer experiences is at the core of this critical role. key responsibilities: - develop and execute a comprehensive customer success operations strategy. - collaborate with leadership to design and implement scalable processes and engagement frameworks. - partner with cross-functional teams to drive business growth and customer satisfaction. about you: - you have 4+ years of experience in customer success operations or related fields, with a strong understanding of cs strategy and execution. - proficient in gainsight or similar customer success platforms. - proven ability to translate technical capabilities into business value. candidates should be passionate about delivering exceptional customer outcomes and exhibit a customer-centric mindset....
Order processing specialist we are seeking a highly skilled order processing specialist to join our team in bogotá. the successful candidate will be responsible for capturing customer orders accurately and efficiently into the erp system, monitoring business interfaces, and resolving integration issues. they will also contribute to continuous improvement of order taking activities and work collaboratively with internal stakeholders. - capture customer orders accurately and efficiently into the erp system - review and validate orders using optical character recognition tool, update as needed and resolve issues - contribute to continuous improvement of order taking activities as required by internal initiatives - monitor all inbound and outbound customer interfaces through idocs to ensure correct integration of documents the ideal candidate will have at least 2-3 years' experience with knowledge of order processing and customer service or similar, preferably in pharma. they should possess strong problem-solving skills, be detail-oriented, and have good communication skills. our team strives for excellence, equipping us with a robust core model, seconded with best-of-breed digital solutions embedding artificial intelligence and machine learning functionalities....
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