Job Title: Freight Manager Location: Bogotá Distrito Capital - Municipio The Agent plays a vital role in ensuring seamless and efficient management of shipments within their assigned country. This role is dedicated to proactive customer engagement and serves as a bridge between customers and the logistics network to enhance the customer experience. Key Responsibilities: - Respond to customers consistently and confidently by providing accurate information in areas such as shipment status, documentation requirements, transit time, and prices through phone calls and emails as required. - Have in-depth knowledge covering shipment creation, tracking, and delivery at destination. - Enhance service experience in DHL by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - Effectively communicate with logistics network colleagues with a focus on stressing a sense of urgency on behalf of the customer. - Meet all commitments to the customers in terms of follow-up/ongoing communication. - Coordinate and resolve exceptions with operations and send proactive updates to the customer. - Accept customer requests for quotations and send them to the Quotations team for processing. Pass leads to Sales. - Record any customer complaints; resolve them or assign tasks to other functions. - Be well-versed with freight forwarding terms, especially incoterms, and ways to connect locally to offer the best solution to the end customer. Skills / Requirements: - Professionals in industrial engineering, international business, or related fields. - Minimum of 1 year in freight forwarding. - Excellent verbal and written communication skills & business skills in English and Spanish. - Customer service and communication skills. - Teamwork and autonomy. Benefits: - Opportunity to work with a dynamic and global organization. - Challenging role that requires strong analytical and problem-solving skills. - Collaborative and supportive work environment. - Professional development opportunities. Others: This is a full-time position that requires a high level of dedication and commitment. The ideal candidate will be highly organized, able to multitask, and possess excellent time management skills. ],