Requisition ID: 227899 Thanks for your interest in ScotiaTech, Scotiabank's new and innovative Technology hub in Bogota. Join a purpose driven winning team that promotes creativity and innovation in a fast-paced environment, where we’re always committed to results, in an inclusive, diverse, and high-performing culture. **Purpose** **Accountabilities** The with the team's scope, the primary focus (80%) of the role will be to troubleshoot complex issues and provide fixes / solutions for deployment. While the secondary focus (up to 20%) is the day to day operations, new project initiative involvement, and stability of the existing deployed modules. As part of your directive to ensure system availability, you will be reachable, 24x7, by rotational pager. **Is this role right for you? In this role you will**: You enjoy providing support in a fast-paced environment. Enjoy providing improvements, recommendations and solutions on existing processes and tools. Participate in solution design discussions with peers and internal customers. Work in conjunction with the technical lead and architects. Manage ServiceNow Platform deployment and support in ServiceNow. Assist as first and second level support for the ServiceNow incidents and Service Requests. May require overtime and on-call support occasionally. **Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have**: 1-3+ years of System Administration or development experience with ServiceNow 1-3+ years of hands-on experience troubleshooting issues and developing the solution within the ServiceNow platform. 1-3+ years of hands-on working experience as a member of a medium or large sized help desk. Certified ServiceNow System Administrator certification or training, Nice to have ITIL Foundation certification or Training University and/or College in Computer Science or related disciplines. Experience with System Development Life Cycle and Test methodology. Ability to do research and development of new ways to leverage the ServiceNow Platform. Strong analytical skills to review Import payloads, monitor integrations and discovery schedules, maintain discovery schedules and dates. Multilingual (English/French/Spanish) is a plus. Li-Hybrid COLGBS Location(s): Colombia : Bogota : Bogota ScotiaTech is a business unit within ScotiaGBS, a Scotiabank Group company located in Bogota, Colombia. The ScotiaTech hub was created to support different technology systems and processes of the Bank. We offer an inclusive, positive work environment, and competitive benefits.