Support Technical Expert Coupa's total spend management platform empowers businesses to optimize operating margins by leveraging community-generated AI and data insights. Our global network of buyers and suppliers informs our technology, enabling smarter business decisions. Why Join Us? - Innovative Technology: At the forefront of innovation, we utilize cutting-edge tech to enhance customer efficiency and visibility. - Collaborative Environment: Transparency, openness, and a shared commitment to excellence drive our culture. - Global Impact: Your work will have a measurable impact on clients, the business, and your colleagues. Learn more about our company culture and employee experiences on our blog. The Role of Support Technical Engineer: You will be pivotal in supporting enterprise customers using our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage your technical acumen to provide customers with expert guidance on best practices. Your Key Responsibilities: - Answer 'how to' technical and application configuration questions for our enterprise customers - Assist in troubleshooting 1st and 2nd level technical issues - Collaborate with other business units to ensure customer success - Be responsible for customer production environments - Develop knowledge articles for customers' use What You Will Bring: - Excellent written and verbal communication skills - Prior experience in Fintech is highly preferred - Strong technical knowledge, including Linux, Unix, and familiarity with other Operating Systems - Interest in learning scripting languages (e.g., Bash, Shell, Python) and understanding of web technologies (XML, XSLT, DOM, HTML) - Ability to articulate solutions to complex technical problems clearly and simply - Experience working directly with external customers in a support environment, preferably in an enterprise software setting We are committed to providing a welcoming and inclusive work environment.