We are committed to investing in our employees and helping you continue your career at ScotiaGBS. The Payroll Analyst is responsible for supporting the Canadian Payroll Operations Team with daily payroll functions, including assisting with the bi-weekly payroll process, managing employee inquiries, preparing ROEs and tax forms, and handling various projects. The role requires a proactive attitude and willingness to learn and be challenged. Accountabilities Champion a customer-focused culture to deepen client relationships and leverage broader Bank relationships, systems, and knowledge. Support daily payroll activities within the Payroll Operations Team, including processing biweekly payroll, preparing ROEs and tax forms using SAP Payroll System. Assist with payroll-related investigations escalated through the HR Service – Case Management system. Support year-end payroll activities such as T4’s, RL1’s, reconciliations, and filings on an as-needed basis. Lead the claims process through report execution, audits, and employee email communication. Assist with year-end activities, including auditing tax slips and collaborating with HR to ensure a successful year-end closing. Ensure all payroll data processing complies with Bank policies, procedures, and regulatory requirements. Understand and consider the Bank’s risk appetite and culture in daily activities and decisions. Lead by example in PEGA case management, delivering quality customer service, maintaining employee and client satisfaction, and meeting SLAs and commitments. Strive for operational efficiency and effectiveness, ensuring controls are in place to meet obligations related to operational risk, compliance, AML/ATF, and conduct risk frameworks. Dimensions Support Canadian payroll activities and processes. Maintain the integrity of payroll data. System support: WorkForce Software, SAP, EC. Responsible for meeting established SLAs. Handle a significant volume of transactions. Ensure business continuity, covering 5 days/week in the assigned schedule. Requirements Strong verbal and written communication skills in English and Spanish. 1-2 years of experience in similar roles (desired). Degree or undergraduate qualification in Business Administration, Human Resources, or related fields. Proficiency in Microsoft Office Suite (Outlook, Word, PowerPoint, Excel). Excellent interpersonal skills, ability to handle confidential matters discretely, and remain calm under pressure. Effective communication skills for managing calls and meetings, and producing accurate documents and minutes. Results-oriented, self-motivated, highly organized, capable of multitasking under deadlines. Customer-focused with strong negotiation skills across all levels of staff and third-party vendors. Good time-management skills and flexibility to adapt to changing priorities and schedules. Location: Colombia, Bogotá. Scotia GBS is part of the Scotiabank Group, supporting processes across 15 countries in the Americas. We offer an inclusive, positive work environment and competitive benefits. We value diversity and are committed to an inclusive environment. Candidates must apply online. Only shortlisted candidates will be contacted. #J-18808-Ljbffr