This role involves providing technical support and monitoring production systems to ensure the reliability and efficiency of business operations. We're seeking a skilled Support Engineer to join our team. This position will involve: - Monitoring and responding to automated alerts during business hours - Investigating and resolving production issues in a timely manner - Providing technical assistance to users across teams - Analyzing system logs and reviewing dashboards to identify irregularities or issues The ideal candidate should have: - Proficiency in SQL for troubleshooting and data analysis - Experience in a support or customer-facing role within the finance or financial services domain - Solid understanding of financial products, services, and basic industry regulations - Experience collaborating with cross-functional and geographically distributed teams - Strong communication skills - Ability and willingness to work within standard business hours Seniority level - Entry level Employment type - Full-time Job function - Information Technology - IT Services and IT Consulting