This role involves providing technical support and monitoring production systems to ensure the reliability and efficiency of business operations. we're seeking a skilled support engineer to join our team. this position will involve: - monitoring and responding to automated alerts during business hours - investigating and resolving production issues in a timely manner - providing technical assistance to users across teams - analyzing system logs and reviewing dashboards to identify irregularities or issues the ideal candidate should have: - proficiency in sql for troubleshooting and data analysis - experience in a support or customer-facing role within the finance or financial services domain - solid understanding of financial products, services, and basic industry regulations - experience collaborating with cross-functional and geographically distributed teams - strong communication skills - ability and willingness to work within standard business hours seniority level - entry level employment type - full-time job function - information technology - it services and it consulting...
As an executive assistant, you will be responsible for providing comprehensive support to our co-founder and other members of the steering committee. we are seeking a highly hands-on professional with exceptional time-management skills, able to prioritize effectively and maintain confidentiality. about the role this is a mid-senior level position that requires 3+ years of previous experience as an executive assistant or similar role. the ideal candidate will have excellent written and verbal communication skills, fluency in english and spanish, and strong organizational abilities. - key responsibilities: - coordinate domestic and international travel arrangements, including flights, accommodations, and itineraries. - assist in planning and executing company events, meetings, and offsites when needed. - ensure the office environment is well-maintained and fully operational, managing supplies, vendors, and general office needs. - oversee complex scheduling, manage emails and messages, and prioritize urgent requests. - attend key meetings, draft minutes, and track action items for follow-up. - maintain relationships with clients and key stakeholders, ensuring timely follow-ups and smooth communication. - assist with payment tracking, expense reports, and basic financial coordination as required. - handle additional administrative and operational tasks as needed to support executive efficiency. requirements - proactive & hands-on: a problem-solver who takes initiative and thrives in a dynamic environment. - highly organized: exceptional time-management skills with the abi...
Job summary we are seeking a skilled senior application support engineer to join our team. this individual will be responsible for ensuring the smooth operation of our customer-facing systems 24/7 by responding to alerts and actively monitoring applications and systems. the ideal candidate will have experience supporting large-scale applications and systems, with strong debugging and troubleshooting skills, including log and audit trail analysis. this role requires the ability to execute automated tasks and scripts to remediate issues or gather information, as well as participate in on-call rotations. responsibilities - mitigate production incidents and participate in incident triage and post-mortem reviews. - proactively identify potential issues in production and track and document issues and resolutions in the ticketing system. - create and follow standard operating procedures (sops) for recurring issues. - mentor colleagues and contribute to a positive team dynamic. requirements - experience with monitoring tools such as grafana and elk. - ability to configure, maintain, and route alerts. - strong problem-solving skills and attention to detail. - excellent communication and teamwork skills. benefits we offer a dynamic work environment, opportunities for professional growth and development, and a competitive compensation package. diversity & inclusion we are committed to fostering a diverse and inclusive workplace where everyone's contributions are valued and respected....
Biocatch, a pioneer in behavioral biometrics, seeks highly skilled technical professionals to join our dynamic team. we leverage machine learning algorithms to analyze user behavior and protect individuals online. our mission is to unlock the power of behavior and deliver actionable insights, creating a digital world where identity, trust, and ease coexist. we count over 25 top global banks as customers who use our solutions to combat fraud, drive digital transformation, and accelerate business growth. with unparalleled experience and expertise, we continue to innovate and solve complex problems. - main responsibilities: - monitor systems, identify trends, and resolve issues. - gather technical information, investigate problems, and escalate priority issues. - provide reliable solutions to critical customer issues. - enrich tutorial documents to foster extended self-service capabilities for external and internal customers. - collaborate with developers and technical teams to solve customer problems efficiently and improve our product. - communicate with customers about maintenance activities, requests, and incidents. - attend customer troubleshooting and war room meetings if needed. requirements: - technical skills and knowledge: monitoring, troubleshooting, logs-reading, sql, etc. - customer-facing skills: - languages: spanish native speaker, excellent written and spoken english level (b2 or higher on the cefr scale), fluent in portuguese – an advantage. - office tools: extensive familiarity - experience: previous experience as noc or in a technical support position – ...
Technical support specialist we are seeking a skilled technical support specialist to join our team. as a technical support specialist, you will provide technical assistance and support to customers, resolving issues and ensuring customer satisfaction....
Executive assistant we are seeking an exceptional executive assistant to provide high-level administrative support for our c-level executives. 1. this role involves acting as a central point of contact, coordinating complex calendars, scheduling travel, and managing expense reports. 2. you will also be responsible for organizing internal and external meetings, generating invitations, and ensuring seamless logistics. the ideal candidate will possess excellent organizational skills, strong attention to detail, and the ability to work autonomously in a remote-based environment. key responsibilities: - providing administrative support for c-level executives - coordinating travel and expenses - managing complex calendars and meeting arrangements - organizing internal and external meetings requirements: - fluency in written and spoken english at c1 level or above - at least 5+ years of professional administrative support experience, with a focus on supporting senior executives - experience working in a remote-based environment - able to work in office as needed for in-person meetings and other office-based responsibilities why join our team? we offer a dynamic and inclusive work environment, with opportunities for growth and development. our team is committed to providing exceptional support to our c-level executives, and we seek like-minded individuals who share our vision. benefits - prepaid medicine, dental plan, and life insurance - food, internet, and wellness allowances provided for employees - regular events and social activities - daily budget for beverage vend...
We are seeking an accomplished it support specialist to join our team. the successful candidate will be responsible for executing technical tasks, assisting with development rollouts, and providing 24/7 support coverage for our client platform. key responsibilities: - implement feature requests and provide technical solutions in coordination with the development team - respond to and manage technical support inquiries, ensuring quick turnaround and resolution - troubleshoot system bugs and escalate complex issues to the it manager when necessary - coordinate with internal teams to deploy code updates and fix system configurations - maintain clear and up-to-date technical documentation - ensure all tasks are completed within defined sla windows requirements: - bachelor's degree in information technology, computer engineering, or a related field - at least 3 years of experience in it support, system administration, or helpdesk roles - based in the philippines with the ability to work flexible shifts, including evenings and weekends - proficiency with remote access tools, ticketing systems, and cms or web-based platforms - strong problem-solving abilities and attention to technical detail - excellent written and verbal communication skills - proven track record of working independently and performing well under pressure benefits: - competitive salary based on experience - friendly, collaborative, and inclusive team culture - opportunity to work on innovative, international digital projects...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo