**Summary**: ~ Proporcionar soporte analítico a los clientes internos de Novartis (CPOs y equipos regionales de marketing y ventas) en varios informes analíticos de complejidad baja-media. ~ Apoyar y facilitar la toma de decisiones basada en datos para los clientes internos de Novartis proporcionando y comunicando análisis cualitativos y cuantitativos ~ Apoyar a las empresas de GBS ~ GCO en la práctica de la construcción mediante la participación en diversas iniciativas como el intercambio de conocimientos, el apoyo a la incorporación y la capacitación, el liderazgo del equipo de apoyo en todas las tareas / actividades relacionadas con el negocio, la creación de documentación de procesos y repositorios de conocimientos. ~ Ser parte integral de un equipo de diseño integral responsable del diseño de materiales de marketing promocional. **About the Role**: **Key Responsibilities**: - Act as a business partner for assigned Patient Support Programs (PSPs), ensuring operational excellence. - Monitor vendor performance and provide insights to improve patient and healthcare professional experiences. - Collaborate on the design and implementation of innovative PSP solutions. - Support vendor assessments and onboarding for new program initiatives. - Manage PSP budgets and track monthly expenses to ensure financial compliance. - Develop patient education materials and lead initiatives to enhance service delivery. - Coordinate contracts, purchase orders, and internal processes for PSP operations. - Oversee distribution and control of support doses linked to PSPs. - Maintain and update standard operating procedures and conduct risk assessments. - Monitor vendor compliance and drive corrective actions based on quality evaluations. **Essential Requirements**: - Proven ability to collaborate across functions and manage multiple priorities effectively. - Strong attention to detail and commitment to operational excellence. - Strategic and analytical thinking to support data-driven decision-making. - Excellent verbal and written communication skills in Spanish. - Demonstrated business partnering capabilities in a healthcare or pharmaceutical setting. - Experience managing budgets and tracking financial compliance. - Familiarity with vendor management and performance evaluation. - Basic to intermediate proficiency in English for professional communication. **Desirable Requirements**: - Experience working with digital tools or platforms to support patient engagement initiatives. - Knowledge of healthcare compliance standards and patient data privacy regulations. Division International Business Unit Universal Hierarchy Node Location Colombia Site Bogota (Pharmaceuticals / GDD / NTO / CTS) Company / Legal Entity CO01 (FCRS = CO001) Novartis de Colombia S.A Functional Area Marketing Job Type Full time Employment Type Regular Shift Work No