- provide analytics support to novartis internal customers (cpos & regional marketing and sales teams) on various low-medium complexity analytical reports. - support and facilitate data enabled decision making for novartis internal customers by providing and communicating qualitative and quantitative analytics. - support gbs - gco business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks/activities, building process documentation and knowledge repositories. - to be an integral part of a comprehensive design team responsible for designing promotional marketing materials. about the role major accountabilities: - create and deliver customer requirements as per agreed slas - deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. - quality assurance; ensure deliverables for quality and accuracy are of the highest order. - on-time project delivery within stipulated deadlines - support in creation and maintenance of standard operating procedures (sops). - support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports. - participate in various knowledge sharing sessions. key performance indicators: - good customer satisfaction scores. - ability to manage multiple stakeholders/projects. - delivery on time. - operations management and execution. - project management. - working experience within the pharmaceutical industry. ski...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: - own and deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders, driving adoption and strategic alignment. - act as a trusted escalation point, ensuring customer challenges are resolved effectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey, identifying opportunities to improve experience and value. - provide clear direction and alignment, ensuring your team operates with focus and purpose. - coach, develop, and empower csms through structured l&d; and hands-on mentorship. - foster a high-performance culture, setting clear expectations and managing performance. - ensure the team meets financial and operational targets, driving retention and expansion. - identify and execute operational improvements that optimize team effectiveness. what you'll ...
Wer sind wir? starcom germany ist eine der führenden und innovativsten media- und kommunikationsagenturen in deutschland. global entwickeln mehr als 5000 mitarbeiter markenerlebnisse, die menschen begeistern und unsere kunden weltweit erfolgreich machen. was unterscheidet uns von anderen media-agenturen? - wir begreifen kommunikation ganzheitlich, quantitativ und qualitativ. - wir überzeugen menschen mit ansätzen, die sie berühren. - wir gestalten positive „human experiences“, statt zielgruppen mit werbebotschaften zu „targeten“. - wir denken in inhalten, statt nur in reichweiten oder anderen quantitativen kpis. - wir entwickeln inspirierende kommunikationsideen und begeisternden content, statt nur werbung zu schalten. - wir machen experience design, statt einfach nur mediaplanung. führende marken wie z.b. samsung, novartis, intersnack, e.on, visa, bel, coty, reckitt benckiser, kao setzen deshalb auf unsere expertise. deine aufgaben - du berätst und führst eigenständig deine kunden im sinne einer integrierten kommunikation über alle kommunikationskanäle hinweg unter berücksichtigung unseres human experience ansatzes. - du entwickelst eine maßgeschneiderte mediastrategie für deine kunden. - du leitest darauf basierend den passenden media-mix ab. - du erstellst selbstständig die entsprechenden mediapläne und setzt diese um. - darüber hinaus fungierst du als ansprechperson gegenüber medienpartnern und dienstleistern und koordinierst mediaplanung und -einkauf. - die teilnahme an new business projekten (pitches) sowie das anleiten von junioren (z.b. trainees) zählt zu deinen auf...
Wer sind wir? starcom germany ist eine der führenden und innovativsten media- und kommunikationsagenturen in deutschland. global entwickeln mehr als 5000 mitarbeiter markenerlebnisse, die menschen begeistern und unsere kunden weltweit erfolgreich machen. was unterscheidet uns von anderen media-agenturen? - wir begreifen kommunikation ganzheitlich, quantitativ und qualitativ. - wir überzeugen menschen mit ansätzen, die sie berühren. - wir gestalten positive „human experiences“, statt zielgruppen mit werbebotschaften zu „targeten“. - wir denken in inhalten, statt nur in reichweiten oder anderen quantitativen kpis. - wir entwickeln inspirierende kommunikationsideen und begeisternden content, statt nur werbung zu schalten. - wir machen experience design, statt einfach nur mediaplanung. führende marken wie z.b. samsung, novartis, intersnack, e.on, visa, bel, coty, reckitt benckiser, kao setzen deshalb auf unsere expertise. deine aufgaben - du berätst und führst eigenständig deine kunden im sinne einer integrierten kommunikation über alle kommunikationskanäle hinweg unter berücksichtigung unseres human experience ansatzes. - du entwickelst eine maßgeschneiderte mediastrategie für deine kunden. - du leitest darauf basierend den passenden media-mix ab. - du erstellst selbstständig die entsprechenden mediapläne und setzt diese um. - darüber hinaus fungierst du als ansprechperson gegenüber medienpartnern und dienstleistern und koordinierst mediaplanung und -einkauf. - die teilnahme an new business projekten (pitches) sowie das anleiten von junioren (z.b. trainees) zählt zu deinen auf...
- provide analytics support to novartis internal customers (cpos & regional marketing and sales teams) on various low-medium complexity analytical reports. - support and facilitate data enabled decision making for novartis internal customers by providing and communicating qualitative and quantitative analytics. - support gbs - gco business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks/activities, building process documentation and knowledge repositories. - to be an integral part of a comprehensive design team responsible for designing promotional marketing materials. about the role major accountabilities: - create and deliver customer requirements as per agreed slas - deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. - quality assurance; ensure deliverables for quality and accuracy are of the highest order. - on-time project delivery within stipulated deadlines - support in creation and maintenance of standard operating procedures (sops). - support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports. - participate in various knowledge sharing sessions. key performance indicators: - good customer satisfaction scores. - ability to manage multiple stakeholders/projects. - delivery on time. - operations management and execution. - project management. - working experience within the pharmaceutical industry. ski...
- provide analytics support to novartis internalcustomers (cpos & regional marketing and sales teams) onvarious low-medium complexity analytical reports. - support andfacilitate data enabled decision making for novartis internalcustomers by providing and communicating qualitative andquantitative analytics. - support gbs - gco business in buildingpractice by involving in various initiatives like knowledgesharing, on-boarding and training support, support team lead in allbusiness related tasks/activities, building process documentationand knowledge repositories. - to be an integral part of acomprehensive design team responsible for designing promotionalmarketing materials. about the role major accountabilities: -create and deliver customer requirements as per agreed slas -deliver services through structured project management approachwith appropriate documentation and communication throughout thedelivery of services. - quality assurance; ensure deliverables forquality and accuracy are of the highest order. - on-time projectdelivery within stipulated deadlines - support in creation andmaintenance of standard operating procedures (sops). - support indeveloping and maintaining knowledge repositories that capturequalitative and quantitative reports. - participate in variousknowledge sharing sessions. key performance indicators: - goodcustomer satisfaction scores. - ability to manage multiplestakeholders/projects. - delivery on time. - operations managementand execution. - project management. - working experience withinthe pharmaceutical industry. skills: - advertising campa...
Wer sind wir? starcom germany ist eine der führendenund innovativsten media- und kommunikationsagenturen indeutschland. global entwickeln mehr als 5000 mitarbeitermarkenerlebnisse, die menschen begeistern und unsere kundenweltweit erfolgreich machen. was unterscheidet uns von anderenmedia-agenturen? - wir begreifen kommunikation ganzheitlich,quantitativ und qualitativ. - wir überzeugen menschen mit ansätzen,die sie berühren. - wir gestalten positive „human experiences“,statt zielgruppen mit werbebotschaften zu „targeten“. - wir denkenin inhalten, statt nur in reichweiten oder anderen quantitativenkpis. - wir entwickeln inspirierende kommunikationsideen undbegeisternden content, statt nur werbung zu schalten. - wir machenexperience design, statt einfach nur mediaplanung. führende markenwie z.b. samsung, novartis, intersnack, e.on, visa, bel, coty,reckitt benckiser, kao setzen deshalb auf unsere expertise. deineaufgaben - du berätst und führst eigenständig deine kunden im sinneeiner integrierten kommunikation über alle kommunikationskanälehinweg unter berücksichtigung unseres human experience ansatzes. -du entwickelst eine maßgeschneiderte mediastrategie für deinekunden. - du leitest darauf basierend den passenden media-mix ab. -du erstellst selbstständig die entsprechenden mediapläne und setztdiese um. - darüber hinaus fungierst du als ansprechpersongegenüber medienpartnern und dienstleistern und koordinierstmediaplanung und -einkauf. - die teilnahme an new businessprojekten (pitches) sowie das anleiten von junioren (z.b. trainees)zählt zu deinen aufgaben. wir suchen - minde...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: - own and deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders, driving adoption and strategic alignment. - act as a trusted escalation point, ensuring customer challenges are resolved effectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey, identifying opportunities to improve experience and value. - provide clear direction and alignment, ensuring your team operates with focus and purpose. - coach, develop, and empower csms through structured l&d; and hands-on mentorship. - foster a high-performance culture, setting clear expectations and managing performance. - ensure the team meets financial and operational targets, driving retention and expansion. - identify and execute operational improvements that optimize team effectiveness. what you'll ...
About the role major accountabilities: ~ funciona dentro de procedimientos y directrices bien definidos con una toma de decisiones mínima ~ comunicación eficaz, clara y oportuna de la información fáctica a las partes interesadas pertinentes ~ notificación de quejas técnicas / eventos adversos / escenarios de casos especiales relacionados con los productos novartis dentro de las 24 horas posteriores a la recepción ~ distribución de muestras de comercialización (cuando proceda) key performance indicators: para llevar a cabo las tareas diarias siguiendo una estrecha supervisión y revisión de calidad regular para apoyar la coordinación de varias actividades de bd&l. seguir tareas básicas y establecer procesos con competencia, precisión y fiabilidad regulares. work experience: ~ colaboración internacional skills: ~ desarrollo de negocios ~ sistemas de enfriamiento ~ experiencia del cliente ~ educación ~ manejo de emergencias ~ demostración del producto (demo) ~ promoción (marketing) ~ ventas ~ habilidades de venta ~ programas de capacitación ~ comunicación inalámbrica language: inglés why novartis: helping people with disease and their families takes more than innovative science. it takes a community of smart, passionate people like you. collaborating, supporting and inspiring each other. combining to achieve breakthroughs that change patients’ lives. ready to create a brighter future together? join our novartis network: not the right novartis role for you? sign up to our talent community to stay connected and learn about suitable career opportunities as soon a...
Superside is expanding its customer success team andlooking for an experienced csm team lead with deep expertise in themarketing domain to manage a team of customer success managerssupporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond accountmanagement - it’s about driving strategic value for our customersand ensuring they maximize the potential of ai-powered creativeservices. with these services, we help customers drive revenue,gain efficiencies, and develop new organizational capabilities. ifyou have strong business acumen, a customer-centric mindset, andlove to enable teams, this role is for you. what you'll do: - ownand deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders,driving adoption and strategic alignment. - act as a trustedescalation point, ensuring customer challenges are resolvedeffectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey,identifying opportunities to improve experience and value. -provide clear direction and alignment, ensuring your team operateswith focus and purpose. - coach, develop, and empower csms throughstructured l&d; and hands-on mentorship. - foster ahigh-performance culture, setting clear expectations and managingperformance. - ensure the team meets financial and operationaltargets, driving retention and expansion. - identify and executeoperational improvements that optimize team effectiveness. whatyou'll need to succeed: ...
Superside is expanding its customer success team andlooking for an experienced csm team lead with deep expertise in themarketing domain to manage a team of customer success managerssupporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond accountmanagement - it’s about driving strategic value for our customersand ensuring they maximize the potential of ai-powered creativeservices. with these services, we help customers drive revenue,gain efficiencies, and develop new organizational capabilities. ifyou have strong business acumen, a customer-centric mindset, andlove to enable teams, this role is for you. what you'll do: - ownand deliver on key priorities for your assigned portfolio of enterprise customers. - engage with and advise senior stakeholders,driving adoption and strategic alignment. - act as a trustedescalation point, ensuring customer challenges are resolvedeffectively. - gather and synthesize customer feedback to improve superside’s services and processes. - enhance the customer journey,identifying opportunities to improve experience and value. -provide clear direction and alignment, ensuring your team operateswith focus and purpose. - coach, develop, and empower csms throughstructured l&d; and hands-on mentorship. - foster ahigh-performance culture, setting clear expectations and managingperformance. - ensure the team meets financial and operationaltargets, driving retention and expansion. - identify and executeoperational improvements that optimize team effectiveness. whatyou'll need to succeed: ...
- provide analytics support to novartis internalcustomers (cpos & regional marketing and sales teams) onvarious low-medium complexity analytical reports. - support andfacilitate data enabled decision making for novartis internalcustomers by providing and communicating qualitative andquantitative analytics. - support gbs - gco business in buildingpractice by involving in various initiatives like knowledgesharing, on-boarding and training support, support team lead in allbusiness related tasks/activities, building process documentationand knowledge repositories. - to be an integral part of acomprehensive design team responsible for designing promotionalmarketing materials. about the role major accountabilities: -create and deliver customer requirements as per agreed slas -deliver services through structured project management approachwith appropriate documentation and communication throughout thedelivery of services. - quality assurance; ensure deliverables forquality and accuracy are of the highest order. - on-time projectdelivery within stipulated deadlines - support in creation andmaintenance of standard operating procedures (sops). - support indeveloping and maintaining knowledge repositories that capturequalitative and quantitative reports. - participate in variousknowledge sharing sessions. key performance indicators: - goodcustomer satisfaction scores. - ability to manage multiplestakeholders/projects. - delivery on time. - operations managementand execution. - project management. - working experience withinthe pharmaceutical industry. skills: - advertising campa...
- provide analytics support to novartis internalcustomers (cpos & regional marketing and sales teams) onvarious low-medium complexity analytical reports. - support andfacilitate data enabled decision making for novartis internalcustomers by providing and communicating qualitative andquantitative analytics. - support gbs - gco business in buildingpractice by involving in various initiatives like knowledgesharing, on-boarding and training support, support team lead in allbusiness related tasks/activities, building process documentationand knowledge repositories. - to be an integral part of acomprehensive design team responsible for designing promotionalmarketing materials. about the role major accountabilities: -create and deliver customer requirements as per agreed slas -deliver services through structured project management approachwith appropriate documentation and communication throughout thedelivery of services. - quality assurance; ensure deliverables forquality and accuracy are of the highest order. - on-time projectdelivery within stipulated deadlines - support in creation andmaintenance of standard operating procedures (sops). - support indeveloping and maintaining knowledge repositories that capturequalitative and quantitative reports. - participate in variousknowledge sharing sessions. key performance indicators: - goodcustomer satisfaction scores. - ability to manage multiplestakeholders/projects. - delivery on time. - operations managementand execution. - project management. - working experience withinthe pharmaceutical industry. skills: - advertising campa...
- provide analytics support to novartis internalcustomers (cpos & regional marketing and sales teams) onvarious low-medium complexity analytical reports. - support andfacilitate data enabled decision making for novartis internalcustomers by providing and communicating qualitative andquantitative analytics. - support gbs - gco business in buildingpractice by involving in various initiatives like knowledgesharing, on-boarding and training support, support team lead in allbusiness related tasks/activities, building process documentationand knowledge repositories. - to be an integral part of acomprehensive design team responsible for designing promotionalmarketing materials. about the role major accountabilities: -create and deliver customer requirements as per agreed slas -deliver services through structured project management approachwith appropriate documentation and communication throughout thedelivery of services. - quality assurance; ensure deliverables forquality and accuracy are of the highest order. - on-time projectdelivery within stipulated deadlines - support in creation andmaintenance of standard operating procedures (sops). - support indeveloping and maintaining knowledge repositories that capturequalitative and quantitative reports. - participate in variousknowledge sharing sessions. key performance indicators: - goodcustomer satisfaction scores. - ability to manage multiplestakeholders/projects. - delivery on time. - operations managementand execution. - project management. - working experience withinthe pharmaceutical industry. skills: - advertising campa...
Superside is expanding its customer success team and looking for an experienced csm team lead with deep expertise in the marketing domain to manage a team of customer success managers supporting enterprise customers like vimeo, reddit, figma, and novartis. at superside, customer success goes beyond account management - it’s about driving strategic value for our customers and ensuring they maximize the potential of ai-powered creative services. with these services, we help customers drive revenue, gain efficiencies, and develop new organizational capabilities. if you have strong business acumen, a customer-centric mindset, and love to enable teams, this role is for you. what you'll do: own and deliver on key priorities for your assigned portfolio of enterprise customers. engage with and advise senior stakeholders, driving adoption and strategic alignment. act as a trusted escalation point, ensuring customer challenges are resolved effectively. gather and synthesize customer feedback to improve superside’s services and processes. enhance the customer journey, identifying opportunities to improve experience and value. provide clear direction and alignment, ensuring your team operates with focus and purpose. coach, develop, and empower csms through structured l&d and hands-on mentorship. foster a high-performance culture, setting clear expectations and managing performance. ensure the team meets financial and operational targets, driving retention and expansion. identify and execute operational improvements that optimize team effectiveness. what you'll need to succeed: 10+ year...
- provide analytics support to novartis internal customers (cpos & regional marketing and sales teams) on various low-medium complexity analytical reports. - support and facilitate data enabled decision making for novartis internal customers by providing and communicating qualitative and quantitative analytics. - support gbs - gco business in building practice by involving in various initiatives like knowledge sharing, on-boarding and training support, support team lead in all business related tasks/activities, building process documentation and knowledge repositories. - to be an integral part of a comprehensive design team responsible for designing promotional marketing materials. about the role major accountabilities: create and deliver customer requirements as per agreed slas - deliver services through structured project management approach with appropriate documentation and communication throughout the delivery of services. quality assurance; ensure deliverables for quality and accuracy are of the highest order. on-time project delivery within stipulated deadlines - support in creation and maintenance of standard operating procedures (sops). support in developing and maintaining knowledge repositories that capture qualitative and quantitative reports. participate in various knowledge sharing sessions. key performance indicators: good customer satisfaction scores. ability to manage multiple stakeholders/projects. delivery on time. operations management and execution. project management. working experience within the pharmaceutical industry. skills: advertising campaigns....
Wer sind wir? starcom germany ist eine der führenden und innovativsten media- und kommunikationsagenturen in deutschland. global entwickeln mehr als 5000 mitarbeiter markenerlebnisse, die menschen begeistern und unsere kunden weltweit erfolgreich machen. was unterscheidet uns von anderen media-agenturen? wir begreifen kommunikation ganzheitlich, quantitativ und qualitativ. wir überzeugen menschen mit ansätzen, die sie berühren. wir gestalten positive „human experiences“, statt zielgruppen mit werbebotschaften zu „targeten“. wir denken in inhalten, statt nur in reichweiten oder anderen quantitativen kpis. wir entwickeln inspirierende kommunikationsideen und begeisternden content, statt nur werbung zu schalten. wir machen experience design, statt einfach nur mediaplanung. führende marken wie z.b. samsung, novartis, intersnack, e.on, visa, bel, coty, reckitt benckiser, kao setzen deshalb auf unsere expertise. deine aufgaben du berätst und führst eigenständig deine kunden im sinne einer integrierten kommunikation über alle kommunikationskanäle hinweg unter berücksichtigung unseres human experience ansatzes. du entwickelst eine maßgeschneiderte mediastrategie für deine kunden. du leitest darauf basierend den passenden media-mix ab. du erstellst selbstständig die entsprechenden mediapläne und setzt diese um. darüber hinaus fungierst du als ansprechperson gegenüber medienpartnern und dienstleistern und koordinierst mediaplanung und -einkauf. die teilnahme an new business projekten (pitches) sowie das anleiten von junioren (z.b. trainees) zählt zu deinen aufgaben. wir suchen mindes...
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