**About Avaya**: Businesses are built by the experiences they provide, and every day, millions of those experiences are delivered by Avaya. Organizations trust Avaya to provide innovative solutions for some of their most important ambitions and challenges, giving them the freedom to engage their customers and employees in ways that deliver the greatest business benefits. Avaya contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. **Job Information**: Job Code: 00088142 Job Family: Manufacturing Job Function: Logistics **Short Description**: Responsible for regularly interfacing with internal customers after a sale and may interact with end customers and/or outside suppliers/vendors. Develops and maintains positive customer relations and coordinates with other functions within the company to ensure customer requests are handled appropriately and in a timely manner. Resolves production scheduling and shipping problems; determines validity of warranty/DOA claims; changes production and shipping schedules. Defines logistics requirements, dependencies, deliverables, and timelines for the project plan. Provides business case assumptions (resource, capital and inventory/fixed assets). Develops repair support plans. Reviews logistics strategies for consistency with product/offer requirements. Determines initial inventory levels to support demand for new and refurbished stock for installation and maintenance. Ensures offer/platform team target dates are met by coordinating completion of logistics field operations, manufacturing, sourcing, material planning, logistics, repair management and forecasting. Ensures product support approval given for PEC status changes only when logistics imperatives are met. Works with limited guidance on projects within defined criteria. Extensive knowledge of company products, functions, and procedures is preferred. Provides solutions to a diverse range of moderately complex problems. Possesses the ability to make decisions in an unstructured environment. **Experience**: - 3 - 6 Years of Experience**Education**: - Bachelor degree or equivalent experience**Preferred Certifications**: **Footer**: