4 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Customer Success Specialist I @ Worldpackers Worldpackers is a global community formed by conscious travelers and welcoming hosts that has been promoting thousands of connections and unique experiences since 2014. We seek to foster the development and transformation of the world into a more socially & environmentally sustainable place. Respect, inclusion, collaboration, and learning are Worldpackers' main pillars. Being a member at Worldpackers - as a traveler, as a host, or as a team member - means being part of a collaborative community formed by members of all origins, without room for any sort of discriminatory behavior. With that, our team is built considering diversity and people with different points of view. We're looking for new members to join our Community Happiness team and help us enable more people to have unforgettable collaborative experiences! A Customer Success Specialist I at Worldpackers offers an efficient & outstanding service to all people interested in becoming part of the Worldpackers’ community, applying the Worldpackers’ Use Terms and Policies. Technical / Human Skills required for this position: - Analysis, reports & Google Spreadsheet familiarity; - Understanding Portuguese and having good written communication skills in it is a plus. - Non-Violent Communication, Empathy, and Active Listening; - Problem-solving and Negotiation; - Customer-centric view and promptness. The main activities for this position are: - Replying to travelers’ emails and messages through Worldpackers’ official channels; - Offering the best & most efficient support to our travelers' community by solving travelers' doubts and offering solutions to problems they may face during their experiences; - Applying the Worldpackers Policies and Terms of Service across all area decision-making processes; - Educating and retaining users through different types of content; - Collecting and reporting relevant feedback and data from users; - Identifying area/product/service improvements and reporting them to the team leadership; - Tracking both your personal and team development through performance metrics; - Partnering with all WP teams to offer the best possible product for travelers. We're looking for people who: - Love to communicate and find out ways to improve our users' journeys; - Have the desire, ability, and empathy to solve problems and help people; - Enjoy teamwork; - Enjoy participating in strategic decisions; - Enjoy analyzing and making decisions based on data and feedback; - Are willing to live an operational and organized routine. This position is perfect for you if you: - Want to work with purpose and with great people; - Feel motivated to work at a fast-paced, global company; - Work with autonomy and responsibility, actively participating in decision-making; - Have an ever-evolving mentality, always developing new skills and understanding more about the market and its business. This is a remote (yet with a team who'll always be there for you!), entry-level full-time position (around 40 weekly hours). If you believe this is the perfect position for you, please apply for it! We want to meet you! Seniority level - Seniority level Entry level Employment type - Employment type Full-time Job function - Job function Customer Service - Industries Travel Arrangements Referrals increase your chances of interviewing at Worldpackers by 2x Sign in to set job alerts for “Customer Success Specialist” roles. Customer Support Specialist (Incident Resolution) Lima, Peru $2,700.00-$4,000.00 4 weeks ago Customer Success Manager (Podcast Company) Lima, Peru $2,700.00-$4,000.00 1 month ago Senior Customer Success Manager (Podcasts) Senior AI Solutions Customer Success Manager Lima, Peru $2,700.00-$4,000.00 1 month ago Remote Administrative Assistant – Operations & Research Focus Remote Administrative Assistant – Operations & Research Support Executive Assistant (Workflow Automation Focus) We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr