Customer Experience Analyst We are revolutionizing the way we approach time, enabling us to see opportunities where others see problems. Our innovative approach brings people closer together by bridging distances and harnesses adrenaline for energy. Our team is comprised of talented individuals with diverse backgrounds and perspectives, fostering an inclusive environment that celebrates equality regardless of gender identity, race, religion, nationality, age, disability, training, or experience. This key role involves identifying operational issues, analyzing data, and proposing improvements to support and service processes. As a CX Analyst, you will: - Analyze performance metrics to identify trends and improvement opportunities. - Provide operational support by collaborating with internal teams for timely and effective assistance. - Perform data analysis on customer experience metrics and identify patterns indicating process or tool failures. - Document processes and relevant cases to facilitate knowledge sharing and maintain updated records of incidents or findings. - Interact with customers to resolve operational or support issues and escalate complex cases proactively. Key requirements for this role include: - Degree in Administration, Engineering, Economics, Communication, or related fields. - Minimum 1 year of experience in a similar role or function. - Preferably experience in consulting. - Advanced Excel skills (filters, pivot tables, formulas). - Knowledge of SQL and database management. - Desirable: experience with customer service tools. - Strong written and verbal communication, teamwork, adaptability, analytical skills, and proactive attitude. This role offers a hybrid work modality as a regular employee. For more information, visit our website and check our reviews.