Unlock Your Potential in Customer Support Are you passionate about delivering exceptional customer experiences? Do you have a flair for problem-solving and a knack for building long-lasting relationships? - Provide top-notch support to customers via emails, calls, and other channels - Work closely with our global team to handle inquiries and resolve issues efficiently - Develop strong relationships with customers to drive loyalty and retention - Collaborate with colleagues to achieve shared goals and objectives - Stay up-to-date on the latest customer happiness practices and industry trends - Maintain a working knowledge of our products and services to provide informed support Requirements: - Fluent German and English (C1 written and spoken for both languages) - Previous experience in luxury customer support or a related field - Strong attention to detail and organizational skills - Experience in sales or customer-facing roles is an advantage - Positive and responsible attitude with a passion for delivering excellent results - A reliable laptop or computer with at least 8Gb of RAM and a stable internet connection (minimum 50 Mbps-download and 40 Mbps-upload) Benefits and Perks: