Job Title: Customer Success Manager We are seeking a skilled Customer Success Manager to join our team. As a key member of our organization, you will be responsible for managing high-touch customer accounts and ensuring their success with our products and services. Your primary focus will be on building and maintaining strong relationships with customers, understanding their business goals and objectives, and providing tailored solutions to meet their needs. - Main Responsibilities: - Serve as the main point of contact for assigned high-touch customers, managing relationships from onboarding through ongoing engagement. - Build and maintain strong, long-term relationships with top management and middle managers in customer organizations. - Understand power maps and decision-making processes in customer organizations. - Develop and implement customized onboarding plans tailored to individual customer needs. - Create and manage customer success plans that align with the customer's business goals and desired outcomes. Requirements: - Education: Bachelor's/Master's degree in Power Engineering or related field. - Experience: Proven experience in a customer-facing role within the software industry, with a focus on customer success, stakeholder management, account management, or similar functions. - Skills: Excellent communication, interpersonal, and negotiation skills. Ability to thrive in a fast-paced, dynamic environment and drive initiatives independently. About Us: We are a leading provider of connected technologies that reshape industries, transform cities, and enrich lives. Our goal is to improve the way our customers manage and automate their operations. We offer a collaborative work environment, opportunities for professional growth, and a commitment to diversity and inclusion.