Press Tab to Move to Skip to Content Link Job Description:About UsFoundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Our Core Values are: Creativity: Make it simple, lead the change.Commitment: Aim for better, impact for the good.Connection: Share experiences, grow together. Benefits we have for you: Monthly Food Allowance: Enjoy a Sodexo card worth COP$100,000! Medical Appointment Service: We offer access to 1doc3, where you can schedule same-day appointments at no additional cost. You can choose from in-person or virtual visits in various specialties like nutrition, general health, and more. Tenure Bonus: When you celebrate your first anniversary with us, you'll receive a one-time bonus of COP$500,000. Paid Days Off:After one year with the company, you'll be eligible for two additional paid days off, on top of the 15 days you accumulate each year. Job SummaryWe are looking for a bilingual (Spanish and English) representative to deliver world-class customer support and build customer satisfaction. Main Requirements At least 18 years oldHigh School DiplomaBe located in BogotáBe able to work on-site at Calle 165#45-46Colombian Citizenship or work permitSkill Required Communication Skills: Excellent written & verbal communication skills (English)Ability to communicate effectively & clearly.Communicates effectively positively and diplomatically.Customer Service Skills: Customer Service SkillsAbility to empathize with the customer.Ability to build and gain the customer's trust by listening & understanding, and where possible, exceeding their needs.Technical Skills: Basic PC knowledge.Ability to multitask.Skilled in accurate data entry. Primary Job ResponsibilitiesAnswer Incoming Calls to customer service Lines.Provide a high level of professional and competent service assistance.Successfully complete and approve training and quality requirements. #J-18808-Ljbffr