Purpose & Overall Relevance for the Organization: - adidas Shared Services in Bogotá delivers high quality services for Customer Service and Invoice to Cash, Accounts Payable, Retail Accounting, eCommerce Accounting and other Finance processes as well as HR Services for adidas companies located in Americas. - Lead a team of operations according to the adidas GBS culture and strategy. Assessing the team's needs and act about it, drive it to achieve operational goals and targets. Ensure deliverables expected to the business, while developing the team's skills through the adidas performance culture. - Claims is a key element within adidas wholesale customer service. This team is responsible for the claim’s activities such logistic claims and invoice management tasks. The team also supports projects, including process standardisation, tools implementation and other ad hoc projects. - Key Responsibilities: - During transitions: Ensure the necessary preparation and organization to receive and include new tasks or new workManage a team between 4 up to max. 10 people, ensuring full responsibility for team performance and execution in accordance with defined KPI‘s and Stream startegy -Supervise the daily operations by adhering to the defined SLAs and ensuring that the team KPIs are maintaned, achieved an reported correctly and on a timely manner -Ensure team’s management including, coaching, training, motivation and performance appraisal guidance, identifying improvement opportunities and implementing development action plans -Support and actively partcipate in the recruiting process for own team -Actively participate in the Employee Life Cycle, contributing with relevant inputs both to the management and the HR Team -Prepare and support new team members functional onboarding and integration in the team and company culture -Ensure good relationships with stakeholders and the global functional Team on a proactive basis as well as crossfunctional stakeholders and monitor cutomer -Handle escalations by providing support in resolution of complaints and issues, as needed -Problem analyses and proposal or assessment of solutions, and respective implementation -Ensure data quality and integrity across various systems and tools and perform quality check on the work output of the team -Perform or ensure day-to-day and period end processing responsibilities are completed in accordance with internal standards (e.g. desktop procedures, Group Finance manual) Key Relationships: -Credit Management -Other Customer Service teams -Sales -Market Finance -GBS Leadership Team (area of responsibility) -Operational Teams - Knowledge, Skills and Abilities: - Ability to read, write and communicate in English in a business settingPeople oriented and passionate about leadership Continuous improvement mindset -Strong problem solving and analytical skills -Experience in a fast-paced environment, shared services or similar -Solid business acumen -Experience with SAP is preferential -E2E process knowledge and respective interactions with other teams - Requisite Education and Experience / Minimum Qualifications: -University degree in Commerce/Business Administration/Finance/ Controlling or similar. -3-5 years relevant work experience in the accounting / business area -Proven work experience in people management / demonstrated ability to manage a medium-sized team -Broad and deep theoretical understanding of job function AT ADIDAS WE HAVE A WINNING CULTURE. BUT TO WIN, PHYSICAL POWER IS NOT ENOUGH. JUST LIKE ATHLETES OUR EMPLOYEES NEED MENTAL STRENGTH IN THEIR GAME. WE FOSTER THE ATHLETE‘S MINDSET THROUGH A SET OF BEHAVIORS THAT WE WANT TO ENABLE AND DEVELOP IN OUR PEOPLE AND THAT ARE AT THE CORE OF OUR UNIQUE COMPANY CULTURE - THE 3CS: CONFIDENCE, COLLABORATION AND CREATIVITY. - CONFIDENCE allows athletes to make quick decisions on the field, to reach higher. For us at adidas confidence means acknowledging that we don’t have all the answers. But we are willing to take risks, we try new things. And if we fail, then this is part of our learning - it helps us improve. - COLLABORATION. Every elite athlete relies on partners: coaches, teammates, and nutritionists. We, too, know that we are stronger together. Winning as one team takes open and candid dialogue, inclusiveness and trust in each other’s abilities and talents. - Being the best sports company in the world takes CREATIVITY. No great athlete succeeds by copying their predecessors’ training plans and strategies. We have to be open to new ideas, explore, gain an edge and stand out. Only then can we succeed. **ADIDAS CELEBRATES DIVERSITY, SUPPORTS INCLUSIVENESS AND ENCOURAGES INDIVIDUAL EXPRESSION IN OUR WORKPLACE. WE DO NOT TOLERATE THE HARASSMENT OR DISCRIMINATION TOWARD ANY OF OUR APPLICANTS OR EMPLOYEES. WE ARE AN EQUAL OPPORTUNITY EMPLOYER.** *** - JOB TITLE: - Team Lead Claims, Returns and Billing - BRAND: - adidas- LOCATION: - Bogota- TEAM: -