BioCatch, a pioneer in Behavioral Biometrics, seeks highly skilled technical professionals to join our dynamic team. We leverage machine learning algorithms to analyze user behavior and protect individuals online. Our mission is to unlock the power of behavior and deliver actionable insights, creating a digital world where identity, trust, and ease coexist. We count over 25 top global banks as customers who use our solutions to combat fraud, drive digital transformation, and accelerate business growth. With unparalleled experience and expertise, we continue to innovate and solve complex problems. - Main Responsibilities: - Monitor systems, identify trends, and resolve issues. - Gather technical information, investigate problems, and escalate priority issues. - Provide reliable solutions to critical customer issues. - Enrich tutorial documents to foster extended self-service capabilities for external and internal customers. - Collaborate with developers and technical teams to solve customer problems efficiently and improve our product. - Communicate with customers about maintenance activities, requests, and incidents. - Attend customer troubleshooting and war room meetings if needed. Requirements: - Technical skills and knowledge: monitoring, troubleshooting, logs-reading, SQL, etc. - Customer-facing skills: - Languages: Spanish native speaker, Excellent written and spoken English level (B2 or higher on the CEFR scale), Fluent in Portuguese – an advantage. - Office tools: extensive familiarity - Experience: previous experience as NOC or in a technical support position – an advantage, Scripting or programming experience – an advantage, Knowledge of customer service principles and practices - an advantage This is a full-time position. We offer a dynamic work environment, opportunities for growth, and a chance to be part of a leading company in the industry. Seniority Level: Entry-level Employment Type: Full-time Job Function: Information Technology Industry: Computer and Network Security