Apply NowJob Title:WFM Analyst - BogotáJob DescriptionThe Associate , Real Time Management is responsible for managing the intraday performance of one program or line of business within a Call Center environment. This position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and Concentrix scheduling standards.Essential Functions/Core Responsibilities•Distributes accurate and timely agent schedules• Inputs intraday corrections and exceptions into systems for agent time off and absences• Monitors inbound volume for unusual activity to ensure staffing needs are met• Recognize abnormal scheduling issues and escalate as necessary• Initiates and coordinates trouble tickets and escalate issues as required• Prepares standard and ad hoc reports for agent availability effectiveness• Monitors and resolves agent availability concerns via face-to-face communications, phones, and messagingapplications with agent(s) and command center.REQUIREMENTS•Associate's degree related in a field with two to four years of relevant experience preferred.•Advance in Excel and other Microsoft office. •Proficient in resource scheduling/ intraday management applications preferred. •Work well under pressure and follow through on items to completion. •Strong communications skills. both written and verbal. •Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable. •Detail oriented. •Willingness to work a flexible schedule. •Proficient in English, B2 English level is a Must.Location:Colombia, Bogota 3Language Requirements:Time Type:Full timeIf you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California ResidentsApply Now #J-18808-Ljbffr