To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place. The Technical Architect will partner with internal and external stakeholders to help craft and implement the best solutions to meet our customers needs in LATAM. Applying standard processes and representing Salesforce as an expert. They will possess skills and abilities as a consultant/architect with shown skills in these key areas with the proven track record of providing end-to-end system architecture solutions and customer engagement management. Some of the things you’ll be doing include… - Work with Salesforce customer account teams to ensure customers are successful with our platform. Customer Success is #1 - Act as a Trusted Advisor and SME for our clients - Work closely with customers and partners to guide implementation projects to follow Salesforce standard methodologies and align with our product roadmap, so resulting solutions meet customer long-term business objectives - Deliver billable technical consulting and advisory services, including technical workshops, design / code reviews, architecture workshops, training and enablement teams, development work, product extensions / integrations, solution & performance optimizations, and supporting ad-hoc technical queries from project teams - Assess customer’s business & technology requirements, and translate into technical solutions - Engagements may also include planning, organization, and leadership roles within customer and partner project teams - Continuously developing your personal expertise on Salesforce Industries Platform Cloud, related products and technologies. - Contributing to thought-leadership, and sharing knowledge within the Salesforce community Who you are… Expert. Proven experience in Consulting or Professional Services Delivery role Excellent Communication. You know what to say and more importantly, how to say it. Along with Spanish and English intermediate level skills. Great Teammate. You’re the best at what you do and you know how to work with your colleagues to get their best. Problem Solver. You love solving the most difficult of challenges and get to the best solution. You partner with customers to drive business change and implement end to end solutions as a technical advisor. Technical Experience. You have technical skills across relevant technologies. Knowledge with cloud platforms and integration. Preferred Skills: - Salesforce Platform Experience - Professional Services or consulting experience in customer-facing environments - Application Development experience. - Agile project methodology experience. Experience will be evaluated based on alignment to the core competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer work, etc.). NOTE: By applying to the Technical Architect posting, recruiters and hiring managers across the organization hiring Technical Architects will review your resume. Our goal is for you to apply once and have your resume reviewed by multiple hiring teams. BENEFITS & PERKS - Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more! - World-class enablement and on-demand training with Trailhead.com - Exposure to executive thought leaders and regular 1:1 coaching with leadership - Volunteer opportunities and participation in our 1:1:1 model for giving back to the community - For more details, visit https://www.salesforcebenefits.com/ In school, or graduated within the past 12 months? Please visit FutureForce for opportunities. Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. 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