Job Title: Senior Maintenance Manager Location: Bogotá, Colombia (Remote from Latin America) Working Hours: U.S. business hours (CST/EST preferred) English Level: C1+ About the Role: A fast-scaling single-family rental platform is hiring a Senior Maintenance Manager to lead the day-to-day maintenance operations across a growing portfolio of homes in multiple U.S. markets. This is a fully remote leadership role overseeing a team of three, responsible for vendor performance, operational costs, and resident satisfaction. The role is ideal for someone with deep property maintenance knowledge, strong remote troubleshooting skills, and experience managing distributed teams. Key Responsibilities: - Remote diagnostics: Accurately scope complex repair issues using resident interviews, photos/videos, and IoT data. - Team leadership: Manage and coach two Maintenance Coordinators and one Assistant Maintenance Manager. - Vendor expansion: Source, vet, and onboard maintenance vendors in underserved markets. - Quality control: Track work order KPIs including cycle times, callback rates, and satisfaction scores. - Budget management: Own the maintenance P&L.; - Escalation handling: Act as the escalation point for high-priority issues. - Process improvement: Lead SOP creation and implement tech-based solutions (e.g., playbooks, preventive programs) to streamline operations. Requirements: - 5+ years in a senior maintenance leadership role in residential property management. - Experience managing maintenance operations remotely and leading distributed teams. - Deep technical knowledge of HVAC, electrical, plumbing, roofing, and structural systems in single-family homes. - Proven ability to troubleshoot issues over the phone and develop accurate remote estimates. - Strong budget ownership track record with ability to reduce costs while preserving quality. Preferred Qualifications: - Prior experience with single-family rental portfolios in the U.S. market. - Familiarity with IoT-based maintenance monitoring or diagnostics. Company Overview: The company is a tech-forward operator of single-family rental homes, scaling rapidly across multiple states. They prioritize operational efficiency, high-quality resident experiences, and leveraging technology for smart property management.