TECHNICAL EXPERTISE OPPORTUNITY - [QD-449]

Bebeeapplication


Are you a technical expert seeking a challenging and rewarding role? We have an exciting opportunity for an Application Support Specialist to join our team. In this position, you will play a crucial role in ensuring the uninterrupted operation of our critical software systems. About The Role This is a dynamic and fast-paced environment where your technical expertise will directly impact the efficiency and customer satisfaction of our airline services. As an Application Support Specialist, you will be at the forefront of resolving technical issues and providing essential support to airline staff and end-users. Key Responsibilities - Respond to and resolve production incidents with minimal downtime and impact on operations. - Prioritize and escalate issues based on their severity and impact. - Investigate, diagnose, and troubleshoot technical issues reported by airline staff or end-users. - Collaborate with cross-functional teams to resolve complex technical problems. - Document issue resolution steps and maintain a knowledge base for future reference. Requirements - 2+ years of overall experience in IT - Bachelor's degree in computer science, information technology, or a related field (or equivalent work experience). - Proven experience in application support, preferably in the airline industry. Familiarity with the incident management process. - Familiarity with software development methodologies (e.g., Agile, Waterfall). - Proficiency in troubleshooting and technical problem-solving. - Excellent communication and interpersonal skills. - Ability to work under pressure and meet tight deadlines. - Readiness for compensated on-call duties. Benefits - Private Medical Insurance - Bonus for extralegal transport - 22 days of vacation - Internal technology training and tech sessions - Team building events Why Join Us We are committed to growing with intention and creating an environment of inclusion and belonging. Our leadership principles prioritize psychological safety, empathy, and human connection. We strive to create better products and have a better work environment, which benefits everyone involved.

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