Software application specialist we are seeking a skilled professional to join our team as a software application specialist. in this role, you will be responsible for the implementation, maintenance, and administration of software applications in our servicenow sam pro solution. - main responsibilities: - manage servicenow sam pro module to meet business needs. - integrate sam pro with other servicenow modules as needed. - generate reports and dashboards to provide insights into our sam program. - administer j.s. held software applications portfolio. - document software processes and procedures. - liaise with business, technology services teams, and application vendors to manage applications, support, and contracts efficiently. - coordinate technical application problems with vendor support teams. - develop plans and strategies for off-the-shelf and custom-built applications. - manage application-related projects aligned with project management standards. - administer applications by managing users, licenses, and contracts. - ensure successful management and testing of application updates and changes. - maintain system documentation and knowledge bases. - plan, coordinate, test, and communicate changes, upgrades, and new services. - ensure effective end-user training programs. - identify opportunities for new applications to add business value. - manage business requests for new applications and drive the procurement process. requirements - required skills and experience: - professional level english fluency. - 3 – 5+ years of applications administration or closely rela...
Job description: we are seeking a skilled technical support specialist to join our team. as a technical support specialist, you will be responsible for providing high-quality technical support to end-users and ensuring the uninterrupted operation of our critical software systems. you will have the opportunity to showcase your problem-solving skills, working diligently to resolve technical issues and provide essential support to airline staff and end-users. this role offers the chance to work in a dynamic, fast-paced environment where your technical expertise will directly impact the efficiency and customer satisfaction of our services. required skills and qualifications: - 2+ years of overall experience in it - bachelor's degree in computer science, information technology or a related field (or equivalent work experience) - proven experience in application support, preferably in the airline industry familiarity with software development methodologies such as agile or waterfall - proficiency in troubleshooting and technical problem-solving - excellent communication and interpersonal skills benefits: - indefinite-term contract - private medical insurance - sodexo food vouchers - bonus for extra legal transport - 22 days of vacation - internal technology training and tech sessions - team building events others: flyr provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identity, sex, sexual orientation, national origin, age, physical or mental disability, genetics, marital or veteran statu...
Job description as a workforce management application consultant, you will play a key role in collaborating closely with wfm business consultants to assist nice wfm customers in realizing value and increasing system adoption. you will offer design guidance and application expertise to facilitate transformation and successful rollouts. your goal will be to help customers fully optimize their technology usage and maximize the potential of the wfm solution. to achieve this, you will need to build long-term relationships and become a trusted advisor for your customers. the vrs consulting team manages customer relationships and individual engagements, focusing on operational excellence and strategic impact. team members hold high individual accountability for creating customer roi, renewals, business development, and supporting the growth of the value realization services team. 1. ensure successful delivery of contact center performance improvements through workforce management program recommendations, leading to highly satisfied, referenceable customers. 2. develop and maintain strong relationships with customers to ensure ongoing satisfaction. 3. provide expert wfm subject matter guidance to help customers optimize their practices within the workforce management domain. 4. facilitate application design workshops, followed by configuration, testing, and sharing best practices. 5. collaborate with business consultants to align application design with project success criteria and assist in developing recommendations and roadmaps. 6. contribute to project planning, including ...
Job description we are seeking a skilled professional to fill the role of application specialist. as an integral member of our team, you will be responsible for accurately and efficiently completing forms from uscis for various immigration cases. your primary duties will include reviewing and confirming the accuracy of client-provided documentation, filling out uscis forms in compliance with regulations, conducting data reviews and analysis to support application preparation, contacting clients to gather additional information, and providing exceptional customer service. requirements - background in legal assistance or immigration law is required. - knowledge of uscis forms and their proper completion is a plus. - experience working with government forms or similar documentation processes is necessary. preferred qualifications - strong attention to detail and analytical skills. - outstanding communication and interpersonal skills. - able to work independently and collaboratively as part of a team. benefits this is a full-time position that offers a competitive compensation package, including a hourly rate of $7.25 per hour and 40 hours of work per week. work environment the ideal candidate will have experience working in a fast-paced environment with diverse clientele. they will be able to maintain confidentiality and adhere to strict ethical standards when handling sensitive client information....
The position of application support engineer is a key role in our company. it requires a customer-oriented individual to maintain and implement system components deployed by the organization, involving cross-functional interaction with services. about the job - monitor system performance in real time, ensuring prompt issue detection and resolution. - conduct technical investigations for all issues observed in monitoring/customer incidents, applying workarounds for known issues. - offer first response to customers complying with strict service level agreements (slas). required skills and qualifications - customer service skills, with a focus on problem resolution and effective communication. - advanced level of english proficiency. - basic knowledge of microsoft sql server 2016. - basic understanding of project management principles. - intermediate knowledge of telecommunications networks. - basic computer security awareness. - ability to investigate infrastructure issues from a command line interface. - log investigation skills, including search patterns and logging structures. - understanding of processes linked to specific applications. - network interface check capabilities, including open ports and active users. - a team player with self-motivation and autonomy. - will to learn new skills and technologies quickly. - availability to work one weekend per month, covering global services. - degree in engineering, with a focus on computer science and telecommunications. responsibilities - monitoring existing contracts with clients, ensuring timely attention according t...
Software application manager is responsible for defining and allocating requirements from various sources using systems engineering processes. the role covers specification, design, implementation, and testing of software applications such as device drivers, microcode, and firmware. it also involves establishing and maintaining software configuration management (scm) practices within development projects. responsibilities 1. customize, deploy, and integrate software with nokia products. 2. track project kpis and ensure quality delivery to customers. 3. manage internal and external stakeholders, providing solutions from multiple sources and technologies. 4. create implementation plans for site integration, delivery, and technical infrastructure documentation. 5. gather customer requirements, analyze, specify features, and assess feasibility. 6. contribute to migration procedures and document knowledge using tools like sharepoint, confluence, git, etc. 7. work autonomously in a mixed environment, applying best practices and business knowledge to improve products or services. 8. coordinate with team members and resolve conflicts within the team. 9. act as a professional advisor and mentor, sharing ideas for organizational growth. 10. manage technical delivery from subcontractors and address their daily technical needs. qualifications - bachelor's or master's degree in computer science, software engineering, or related field. - knowledge of core nokia products. - over 9 years of relevant experience in leading and managing software projects from development to support. - u...
Job title: senior application specialist bakery - developing applications that exhibit independent application and project planning ability, seamlessly integrating creativity, innovation, and presentation skills to provide best in class support to customers. job description we are seeking a highly motivated and results driven individual to join our expert team of specialists in food ingredients. as a senior application specialist, you will be responsible for developing applications that showcase your expertise in food ingredients, with a focus on industrial bakery products. the successful candidate will have excellent communication skills, high emotional intelligence and intrapersonal skills, and decision making abilities. you will work closely with established internal and external customer networks to share and leverage products and techniques in the bakery category. responsibilities include but are not limited to: - project management: proven time and project management skills, providing technical services to customers, sales, and divisions as needed (plant trials, troubleshooting, and training). - innovation & technology: responsible for complex technical projects from experimental design to completion, understanding analytical procedures, processed meat, sauces and dressings equipment setup and preparation of standards and product materials under minimal supervision. - customer intimacy & technical partnership: strong understanding, communication, and contribution to iff business strategy at a local, regional, and global level, visiting customers and presenting ...
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